Senior Account Manager (Los Angeles)
New Beginnings Global, Los Angeles, California, United States, 90079
Job Overview
As a TikTok Shop Senior Account Manager, you will serve as the primary point of contact for brand partners, owning the full lifecycle of campaign execution, from strategy to performance analysis. You’ll collaborate with internal teams across livestreams, creatives, and affiliates to drive GMV growth and ensure every client receives top-tier service and ROI.
What You'll Bring 1. TikTok Shop Management - Manage and grow multiple TikTok Shop brand accounts with a focus on GMV, margin, and retention. - Scale TikTok Shop over 300K incremental GMV within 6 months. - Own day-to-day client communication, ensuring strategic alignment and flawless execution. - Build and implement TikTok Shop strategies across, affiliate marketing, ads, and creator content. - Monitor campaign performance and provide regular insights on GMV, CPA, ROAS, payback target and ROI. - Coordinate with internal operators, hosts, and moderators to ensure operation excellence. - Oversee affiliate activations, optimizing commission tiers and identifying high-performing creators. - Anticipate client needs, solve problems proactively, and identify new growth opportunities. 2. Client Support - Serve as the primary point of contact for assigned accounts, building strong client relationships - Develop customized growth strategies aligned with client's business goals and TikTok Shop capabilities - Prepare and present regular performance reports, highlighting key metrics, trends, and optimization recommendations - Collaborate with TikTok’s platform account management team to leverage new features and programs 3. Systems & Reliability - Build and run workflows to manage hundreds of active creators at once. - Use tools and dashboards to track affiliates, commissions, content, and usage rights. - Keep operations organized across seeding, communication, and follow-ups. - Ensure TikTok Shop runs smoothly without constant firefighting. 4. Cross-Functional Collaboration - Work closely with Paid Media, Creative, Growth, E-commerce, and Ops. - Align creator pushes with launches, promos, and inventory. - Feed TikTok Shop learnings back into paid ads, PDPs, and organic social.
Qualifications Required - 4 + years of experience in e-commerce account management, marketplace operations, or digital marketing - 2+ years of hands-on experience with TikTok Shop, Amazon, Walmart Marketplace, or similar platforms - Demonstrated track record of driving GMV growth and achieving performance targets - Strong analytical skills with proficiency in interpreting data, metrics, and performance reports - Excellent communication and presentation skills with the ability to manage client relationships - Self-starter mentality with the ability to manage multiple accounts and prioritize effectively - Bachelor’s degree in Marketing, Business, Communications, or related field
Preferred - Direct experience working at a TikTok Shop Partner (TSP) agency or brand-side TikTok Shop team - Experience with affiliate/influencer marketing programs and creator relationship management - Familiarity with TikTok Ads Manager, Shopping Ads, and LIVE shopping features - Basic SQL or data visualization skills (Tableau, Looker) for performance analysis
What You'll Bring 1. TikTok Shop Management - Manage and grow multiple TikTok Shop brand accounts with a focus on GMV, margin, and retention. - Scale TikTok Shop over 300K incremental GMV within 6 months. - Own day-to-day client communication, ensuring strategic alignment and flawless execution. - Build and implement TikTok Shop strategies across, affiliate marketing, ads, and creator content. - Monitor campaign performance and provide regular insights on GMV, CPA, ROAS, payback target and ROI. - Coordinate with internal operators, hosts, and moderators to ensure operation excellence. - Oversee affiliate activations, optimizing commission tiers and identifying high-performing creators. - Anticipate client needs, solve problems proactively, and identify new growth opportunities. 2. Client Support - Serve as the primary point of contact for assigned accounts, building strong client relationships - Develop customized growth strategies aligned with client's business goals and TikTok Shop capabilities - Prepare and present regular performance reports, highlighting key metrics, trends, and optimization recommendations - Collaborate with TikTok’s platform account management team to leverage new features and programs 3. Systems & Reliability - Build and run workflows to manage hundreds of active creators at once. - Use tools and dashboards to track affiliates, commissions, content, and usage rights. - Keep operations organized across seeding, communication, and follow-ups. - Ensure TikTok Shop runs smoothly without constant firefighting. 4. Cross-Functional Collaboration - Work closely with Paid Media, Creative, Growth, E-commerce, and Ops. - Align creator pushes with launches, promos, and inventory. - Feed TikTok Shop learnings back into paid ads, PDPs, and organic social.
Qualifications Required - 4 + years of experience in e-commerce account management, marketplace operations, or digital marketing - 2+ years of hands-on experience with TikTok Shop, Amazon, Walmart Marketplace, or similar platforms - Demonstrated track record of driving GMV growth and achieving performance targets - Strong analytical skills with proficiency in interpreting data, metrics, and performance reports - Excellent communication and presentation skills with the ability to manage client relationships - Self-starter mentality with the ability to manage multiple accounts and prioritize effectively - Bachelor’s degree in Marketing, Business, Communications, or related field
Preferred - Direct experience working at a TikTok Shop Partner (TSP) agency or brand-side TikTok Shop team - Experience with affiliate/influencer marketing programs and creator relationship management - Familiarity with TikTok Ads Manager, Shopping Ads, and LIVE shopping features - Basic SQL or data visualization skills (Tableau, Looker) for performance analysis