Inside Sales Account Manager – Contract Packaging (Food & Beauty CPG) (Grand Pra
Komplete Packaging KPAK, Grand Prairie, Texas, United States, 75051
Inside Sales Account Manager – Contract Packaging (Food & Beauty CPG)
Company:
Komplete Group Inc. (KPAK) Location:
Grand Prairie, TX | On-site Type:
Full-time Reports to:
Director of Operations About Komplete Group Inc. At Komplete Group (KPAK), we help bring some of your favorite Food & Beauty consumer brands to store shelves. We work behind the scenes with companies like Red Bull, Keurig Dr Pepper, Edgewell Personal Care, and Unilever to manufacture, package, and prepare their products for sale. Our team ensures that when you shop at Sephora, Walmart, or Costco, the products you see are retail-ready. As a contract packaging firm in the consumer packaged goods (CPG) industry, we handle the packaging so brands can focus on making great products. Overview We’re looking for a high-energy Inside Sales Account Manager who can run day-to-day customer needs and also convert inbound warm leads into new programs. You’ll own customer communication, coordinate internal execution, and move opportunities forward, from initial request to quote to launch. This role is ideal for someone who enjoys relationship-building and follow-through, has a sales mindset, and can comfortably pick up the phone to progress warm opportunities. You won’t be expected to do heavy cold calling, but you should be willing to do light outbound(follow-ups, reactivating old leads, and reaching out to similar prospects) to keep the pipeline active. What You’ll Do Account Management & Customer Execution Serve as the primary point of contact for assigned customers and keep communication clear, fast, and organized. Coordinate programs with Production, Scheduling, Procurement, Quality, and Shipping to ensure smooth execution. Track key job details (specs, BOMs, artwork, packaging components, ship dates) and keep documentation current. Provide status updates, resolve issues, and ensure customers stay confident in timelines and deliverables. Inbound Warm Leads + New Business Support Take ownership of inbound lead flow (website inquiries, referrals, existing customer requests, warm introductions). Qualify inbound requests: understand product, volume, packaging format, timelines, and success criteria. Coordinate internal inputs to build quotes and proposals (scope, assumptions, lead times, and pricing support). Follow up consistently to move opportunities from request → quote → decision → launch. Identify expansion opportunities within existing accounts (new SKUs, new formats, value-added services). Perform light outbound to drive growth: re-engage past inquiries, follow up on dormant quotes, and outreach to lookalike prospects in targeted categories. What Success Looks Like Inbound requests get a fast response and don’t fall through the cracks. Higher quote conversion and faster turnaround from inquiry to launch. Customers receive excellent service and increase repeat business. Better internal coordination leads to fewer surprises and smoother execution. Qualifications Bachelor’s degree preferred or equivalent experience. 1–4 years of experience in account management, customer service, inside sales, logistics, or manufacturing/operations support. Comfortable speaking with customers, asking good questions, and following up until there’s a clear next step. Strong organization: able to manage multiple active opportunities and projects at once. Proficiency in Excel/Google Sheets; CRM experience is a plus. Practical, team-first mindset; able to work cross-functionally in a fast-paced environment. Preferred (Nice to Have) Exposure to contract packaging, co-manufacturing, fulfillment, or CPG. Familiarity with packaging components (labels, cartons, corrugate, films) and retail requirements. Experience in SQF/GMP or quality documentation environments. Benefits Health/dental/vision, 401(k), PTO, paid holidays
Komplete Group Inc. (KPAK) Location:
Grand Prairie, TX | On-site Type:
Full-time Reports to:
Director of Operations About Komplete Group Inc. At Komplete Group (KPAK), we help bring some of your favorite Food & Beauty consumer brands to store shelves. We work behind the scenes with companies like Red Bull, Keurig Dr Pepper, Edgewell Personal Care, and Unilever to manufacture, package, and prepare their products for sale. Our team ensures that when you shop at Sephora, Walmart, or Costco, the products you see are retail-ready. As a contract packaging firm in the consumer packaged goods (CPG) industry, we handle the packaging so brands can focus on making great products. Overview We’re looking for a high-energy Inside Sales Account Manager who can run day-to-day customer needs and also convert inbound warm leads into new programs. You’ll own customer communication, coordinate internal execution, and move opportunities forward, from initial request to quote to launch. This role is ideal for someone who enjoys relationship-building and follow-through, has a sales mindset, and can comfortably pick up the phone to progress warm opportunities. You won’t be expected to do heavy cold calling, but you should be willing to do light outbound(follow-ups, reactivating old leads, and reaching out to similar prospects) to keep the pipeline active. What You’ll Do Account Management & Customer Execution Serve as the primary point of contact for assigned customers and keep communication clear, fast, and organized. Coordinate programs with Production, Scheduling, Procurement, Quality, and Shipping to ensure smooth execution. Track key job details (specs, BOMs, artwork, packaging components, ship dates) and keep documentation current. Provide status updates, resolve issues, and ensure customers stay confident in timelines and deliverables. Inbound Warm Leads + New Business Support Take ownership of inbound lead flow (website inquiries, referrals, existing customer requests, warm introductions). Qualify inbound requests: understand product, volume, packaging format, timelines, and success criteria. Coordinate internal inputs to build quotes and proposals (scope, assumptions, lead times, and pricing support). Follow up consistently to move opportunities from request → quote → decision → launch. Identify expansion opportunities within existing accounts (new SKUs, new formats, value-added services). Perform light outbound to drive growth: re-engage past inquiries, follow up on dormant quotes, and outreach to lookalike prospects in targeted categories. What Success Looks Like Inbound requests get a fast response and don’t fall through the cracks. Higher quote conversion and faster turnaround from inquiry to launch. Customers receive excellent service and increase repeat business. Better internal coordination leads to fewer surprises and smoother execution. Qualifications Bachelor’s degree preferred or equivalent experience. 1–4 years of experience in account management, customer service, inside sales, logistics, or manufacturing/operations support. Comfortable speaking with customers, asking good questions, and following up until there’s a clear next step. Strong organization: able to manage multiple active opportunities and projects at once. Proficiency in Excel/Google Sheets; CRM experience is a plus. Practical, team-first mindset; able to work cross-functionally in a fast-paced environment. Preferred (Nice to Have) Exposure to contract packaging, co-manufacturing, fulfillment, or CPG. Familiarity with packaging components (labels, cartons, corrugate, films) and retail requirements. Experience in SQF/GMP or quality documentation environments. Benefits Health/dental/vision, 401(k), PTO, paid holidays