DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist, Vijay Raj Jayachandran, at (630) 847-1776 Title: Sales Operations Specialist - Remote Duration: 11 Months Location: Remote 100% remote (Candidate can be located anywhere in the US as long as they can work 8am - 5pm EST) Travel: Minimal travel is anticipated for this role Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Description: Top skills/requirements: - Salesforce certification highly desired - 2 years solid Salesforce experience. Candidates should have the ability to use Salesforce but also have a clear understanding of how Salesforce supports business processes. This position is supporting the client sales team and the Sales Operations Manager. The Sales Operations Specialist supports the effective use, adoption, and reporting of commercial systems-primarily Salesforce-across approximately 200 internal users. This role serves as the first point of contact for system usage questions, reporting and dashboard support, and user enablement, ensuring consistent data, scalable reporting, and high system adoption across the sales organization. Key Responsibilities Serve as the primary support contact for Salesforce users, responding to questions related to: o System navigation and usage o Standard sales processes o Report and dashboard interpretation Provide onboarding and ongoing enablement for new and existing users, developing and maintaining user guides, job aids, and training materials Triage user requests and escalate complex system design or automation issues as needed Build, modify, and maintain Salesforce reports and dashboards based on defined requirements, ensuring report consistency, usability, and alignment with defined KPIs Support recurring reporting needs for sales leadership and operations Assist users in understanding how to leverage reporting to manage accounts, opportunities, and forecasts Monitor and support data hygiene across key sales objects Identify recurring data or process issues and flag them to system owners Reinforce adherence to defined commercial processes and data standards Assist with user setup, access requests, and permissions (as delegated) Support testing and validation of new reports, dashboards, and enhancements Provide operational support during system updates or process changes Partner with Sales Operations, Finance, and Commercial leadership to understand reporting and system needs Act as a liaison between business users and system owners, translating business questions into system outputs Education Requirements: Bachelor's degree in business, information systems, analytics, or related field preferred Required Qualifications: 2 years of experience building and maintaining reports and dashboards in Salesforce Strong understanding of sales processes and commercial performance metrics Experience supporting a broad user base with varying technical skill levels Preferred Qualifications: Experience in Sales Operations, Commercial Operations, or Business Analytics Exposure to ERP systems (e.g., SAP) or BI tools (Power BI, Tableau, etc.) Experience supporting a global or matrixed sales organization Soft Skills: Strong communication and documentation skills Highly organized, detail-oriented, and comfortable managing multiple requests Able to adapt and learn quickly, providing information on system updates and process changes Interview Process: 1st interview is phone/teams with manager. 2nd interview is teams meeting with other team members (will be consecutive meetings back to back). About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.