Overview
The incumbent in this position is responsible for being the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.
Responsibilities
* Creates an atmosphere that induces guests to make Hard Rock Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
* Greets guests, answers the phone, and answers questions accurately and politely.
* Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances.
* Directs guests to different areas of the property.
* Responsible for Player's Cards signup.
* Demonstrates impeccable product knowledge by determining guests' needs through actively engaging in conversations with them, and informing guests of product features and benefits.
* Uses proven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases).
* Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories.
* Displaying Retail product through Hard Rock's visual display standards.
* Performs opening, closing, and side duties including but not limited to; cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc.
* Assures the complete satisfaction of each and every guest by creating memorable experiences.
* Attend and participate in meetings, completing follow-up as assigned.
* Perform work regularly and predictably.
* Other duties as assigned.
Qualifications
* Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
* Must successfully pass background check.
* Must successfully pass drug screening.
* Must be eighteen (18) years of age.
* Basic mathematical skills.
* Excellent customer service skills.
* Microsoft Word and Microsoft Excel.
Additional Details
* Be flexible to work varying shifts and time schedules as needed.
* Communicate effectively with all levels of employees and guests.
* Remain calm in a hectic, fast-paced atmosphere.
* Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
* Restock needed materials and retrieve dropped items.
* Use a cash register.
* Distinguish between different denominations of currency and make correct change.
* Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.