Description & Requirements
Join Maximus as a dedicated Bilingual Customer Support Representative, committed to assisting individuals in navigating the Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes. In this fully remote role, you will be the first point of contact for applicants, providing crucial guidance and support. If you are passionate about helping others and possess strong computer skills, we encourage you to apply!
The anticipated start date for this remote position is February 18, 2026.
Why Maximus?
Starting compensation: $18.00/hour
Flexible work/life balance support
Competitive pay with performance bonuses
Comprehensive insurance options, including medical, dental, vision, and life coverage
401K retirement savings plan with company matching
Generous paid time off package, including holidays and extended sick leave
Access to wellness resources through our Employee Assistance Program (EAP)
Employee recognition platform to celebrate contributions
Tuition reimbursement to support ongoing education
Exclusive employee perks and discounts
Maximus Wellness Program with various resources
Opportunities for professional development through training programs and workshops
Essential Duties and Responsibilities:
Provide accurate and unbiased responses to inquiries regarding eligibility guidelines and policies.
Efficiently manage both inbound and outbound communications.
Process necessary documents for income, identity, and eligibility verification.
Utilize knowledge of new policies and procedures to assist clients effectively.
Guide applicants through the Medicaid, SNAP, and TANF application processes with clear explanations.
Deliver precise information regarding eligibility criteria to applicants.
Maintain a high standard of customer service by professionally addressing client concerns.
Document client interactions and applications using multiple eligibility processing systems.
Uphold confidentiality standards in all client interactions.
Minimum Requirements:
High school diploma or GED; 1+ years of relevant experience or equivalent education preferred.
Fluency in English and Spanish is essential.
Experience in a high-volume call center is preferred.
Familiarity with Medicaid, SNAP, or TANF is advantageous.
Proficient computer skills, including call center software, Microsoft Office, and CRM tools.
Able to work independently in a remote environment.
Excellent verbal and written communication skills.
Empathy and sensitivity towards vulnerable populations are essential.
Must be available to start on February 18th, 2026.
Willingness to work as a limited-service employee.
Availability for a mandatory 6-week training program with no absences, from 8:00 am to 4:30 pm EST, Monday to Friday.
Must be able to work full-time during operational hours (8:00 am - 7:30 pm EST Monday-Friday, and 9:00 am - 12:00 pm EST Saturday).
Preferred residence in the Eastern (EST) or Central (CST) time zones.
Home Office Requirements:
Internet speed of 25mbps or higher is required.
Wired connectivity via Wi-Fi or ethernet cable to the home router is necessary.
Must currently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.
Pay Transparency
Compensation is based on various factors, including job location, education, training, experience, and expected work quality. The package includes health insurance, life and disability insurance, retirement savings plans, paid holidays, and paid time off.
Accommodations
Maximus provides reasonable accommodations to individuals needing assistance during any phase of the employment process. If you require support, please reach out.