Customer Service Representative I (CSR)
Department:
Branch Administration Reports to:
Branch Manager/Assistant Branch Manager Supervises:
None Status:
Full-Time / Non-exempt / Onsite only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank
is a rapidly growing community bank with operations in Maine and New Hampshire, known for our superior service. We provide competitive compensation and benefits while fostering a culture of growth and flexibility. Summary of the Customer Service Representative I (CSR): Perform a variety of teller and customer service duties accurately and efficiently. Skilled in processing teller transactions and handling basic customer service tasks such as opening checking, savings, and certificate of deposit accounts, as well as managing account maintenance. Follow established guidelines, policies, and procedures to provide comprehensive service for all deposit accounts, respond to customer inquiries, and resolve any issues promptly. Possess a solid understanding of the bank’s diverse deposit and electronic banking products and services. Utilize needs-based sales techniques to uncover referral opportunities and recommend suitable products and services to meet customer needs. Job Requirements for the Customer Service Representative I (CSR): At least one year of experience in a teller or customer service role within a banking branch or call center. Strong sales, service orientation, interpersonal, and communication skills. Enjoys collaborating with a diverse range of individuals in a team setting. Excellent organizational, technical, and computer skills. Ability to adapt to changes and effectively manage multiple tasks. In-depth knowledge of teller and customer service processes, guidelines, and procedures. Basic understanding of banking products and services, with eagerness for further development. Specific Job Functions for the Customer Service Representative I (CSR): Highly skilled in processing various teller transactions and related customer service tasks. Able to identify cross-selling opportunities and respond to customer inquiries with appropriate product recommendations. Capable of opening standard deposit accounts, assisting with electronic banking services, and performing account maintenance while making referrals to other business lines as necessary. Maintain and accurately balance a cash drawer. Deliver exceptional service to customers, co-workers, and team members. Understand and comply with various policies and regulations including security, compliance, and operational guidelines. Engage in ongoing job-related training, including sales, service, compliance, and product knowledge. May be required to float to another local branch to provide coverage when needed. Perform additional duties as necessary. This job description for the Customer Service Representative I (CSR) outlines the essential functions and qualifications needed for success. It is not an exhaustive list of all responsibilities or qualifications required and does not intend to exclude modifications for reasonable accommodations due to disabilities. This is not a contract. Your signature indicates that you have read this Job Description and understand the essential functions and qualifications for this position.
Branch Administration Reports to:
Branch Manager/Assistant Branch Manager Supervises:
None Status:
Full-Time / Non-exempt / Onsite only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank
is a rapidly growing community bank with operations in Maine and New Hampshire, known for our superior service. We provide competitive compensation and benefits while fostering a culture of growth and flexibility. Summary of the Customer Service Representative I (CSR): Perform a variety of teller and customer service duties accurately and efficiently. Skilled in processing teller transactions and handling basic customer service tasks such as opening checking, savings, and certificate of deposit accounts, as well as managing account maintenance. Follow established guidelines, policies, and procedures to provide comprehensive service for all deposit accounts, respond to customer inquiries, and resolve any issues promptly. Possess a solid understanding of the bank’s diverse deposit and electronic banking products and services. Utilize needs-based sales techniques to uncover referral opportunities and recommend suitable products and services to meet customer needs. Job Requirements for the Customer Service Representative I (CSR): At least one year of experience in a teller or customer service role within a banking branch or call center. Strong sales, service orientation, interpersonal, and communication skills. Enjoys collaborating with a diverse range of individuals in a team setting. Excellent organizational, technical, and computer skills. Ability to adapt to changes and effectively manage multiple tasks. In-depth knowledge of teller and customer service processes, guidelines, and procedures. Basic understanding of banking products and services, with eagerness for further development. Specific Job Functions for the Customer Service Representative I (CSR): Highly skilled in processing various teller transactions and related customer service tasks. Able to identify cross-selling opportunities and respond to customer inquiries with appropriate product recommendations. Capable of opening standard deposit accounts, assisting with electronic banking services, and performing account maintenance while making referrals to other business lines as necessary. Maintain and accurately balance a cash drawer. Deliver exceptional service to customers, co-workers, and team members. Understand and comply with various policies and regulations including security, compliance, and operational guidelines. Engage in ongoing job-related training, including sales, service, compliance, and product knowledge. May be required to float to another local branch to provide coverage when needed. Perform additional duties as necessary. This job description for the Customer Service Representative I (CSR) outlines the essential functions and qualifications needed for success. It is not an exhaustive list of all responsibilities or qualifications required and does not intend to exclude modifications for reasonable accommodations due to disabilities. This is not a contract. Your signature indicates that you have read this Job Description and understand the essential functions and qualifications for this position.