Sr. Account & Relationship Mgr - Healthcare/Customer Success Manager
Wolters Kluwer N.V., Dallas, Texas, United States, 75215
Sr. Account & Relationship Mgr - Healthcare/Customer Success Manager page is loaded## Sr. Account & Relationship Mgr - Healthcare/Customer Success Managerremote type:
Hybrid (8 days/month)locations:
USA - Madison, WI, Junction Rd:
USA - Dallas, TXtime type:
Full timeposted on:
Posted Todayjob requisition id:
R0054746**Overview of the Role**In this role, you will have the opportunity to help your customers win by performing the following:* Work proactively with an established customer base to ensure retention of the current relationship and contracts.* Proactively prioritize established account base to focus efforts based on perceived risk, potential growth, strategic value, and renewal timeframe.* Conduct customer meetings focused on current health status, ROI, goals, and best practice guidance.* Develop and execute a strategy to increase product adoption and engagement with your customers.* Secure strong, referenceable, relationships within assigned customer base.* Identify and close opportunities for professional services to client base.* Minimal business travel:
5-10% max.**Qualifications****Experience*** Minimum 3+ years experience providing proactive strategic client support/customer service (experience with a SaaS solution a plus), or relevant equivalent experience.* Proven track record of securing contract renewals within customer base.* 3+ years' experience building relationships and supporting the resolution of complex business issues for customers.* Demonstrated ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives.* Experience presenting results to senior level executives.* Experience identifying opportunities for improvement and implementing best practice solutions.**Other Knowledge, Skills, Abilities or Certifications*** Excellent account management skills.* Ability to manage external and internal business priorities.* Motivation to stay current on industry and product trends.* Excellent presentation, oral and written communication skills.* Proven time management and prioritization skills in a fast-paced environment.* Intermediate Microsoft Office Suite skills.**Education:**
Bachelor’s degree preferred or relevant equivalent experience.## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Compensation:**$57,400.00 - $98,350.00 USDThis role is eligible for Commission.*Compensation range listed is based on primary location of the position.
Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.*## **Additional Information**:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.**Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.**Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.For more information about our solutions and organization, visit , follow us on , , and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. #J-18808-Ljbffr
Hybrid (8 days/month)locations:
USA - Madison, WI, Junction Rd:
USA - Dallas, TXtime type:
Full timeposted on:
Posted Todayjob requisition id:
R0054746**Overview of the Role**In this role, you will have the opportunity to help your customers win by performing the following:* Work proactively with an established customer base to ensure retention of the current relationship and contracts.* Proactively prioritize established account base to focus efforts based on perceived risk, potential growth, strategic value, and renewal timeframe.* Conduct customer meetings focused on current health status, ROI, goals, and best practice guidance.* Develop and execute a strategy to increase product adoption and engagement with your customers.* Secure strong, referenceable, relationships within assigned customer base.* Identify and close opportunities for professional services to client base.* Minimal business travel:
5-10% max.**Qualifications****Experience*** Minimum 3+ years experience providing proactive strategic client support/customer service (experience with a SaaS solution a plus), or relevant equivalent experience.* Proven track record of securing contract renewals within customer base.* 3+ years' experience building relationships and supporting the resolution of complex business issues for customers.* Demonstrated ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives.* Experience presenting results to senior level executives.* Experience identifying opportunities for improvement and implementing best practice solutions.**Other Knowledge, Skills, Abilities or Certifications*** Excellent account management skills.* Ability to manage external and internal business priorities.* Motivation to stay current on industry and product trends.* Excellent presentation, oral and written communication skills.* Proven time management and prioritization skills in a fast-paced environment.* Intermediate Microsoft Office Suite skills.**Education:**
Bachelor’s degree preferred or relevant equivalent experience.## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.***Compensation:**$57,400.00 - $98,350.00 USDThis role is eligible for Commission.*Compensation range listed is based on primary location of the position.
Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.*## **Additional Information**:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.**Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.**Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.For more information about our solutions and organization, visit , follow us on , , and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. #J-18808-Ljbffr