Join the GEICO Team!
At GEICO, we provide you with a fulfilling career journey filled with opportunities to grow your skills and advance professionally.
Every day, we proudly uphold our renowned brand by delivering quality insurance coverage to millions and being there when our customers need us most. We foster a culture of innovation that enables us to surpass our customers' expectations while making a significant impact for our company.
When you become part of our team, your contributions will be recognized, and you will be surrounded by a supportive culture. We are committed to The GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
Bilingual (English/Spanish) Customer Service Agent - Tucson, AZ
Salary: $19.06 - $23.82 per hour / $38,405 - $47,997 annually
+10% Bilingual Skill Differential!
*Pay is commensurate with experience.
This is an onsite position.
If you are a problem solver who enjoys helping others, you may be the ideal candidate for our Bilingual Customer Service team at our Tucson, AZ office. In this role, you will be the first point of contact for our valued policyholders, addressing billing inquiries, making policy modifications, and providing tailored recommendations. Join us to deliver personalized service that emphasizes the value of GEICO insurance coverage. If you're eager for a career filled with growth potential, we would love to hear from you!
Avanza profesionalmente con una compañía que valora la diversidad y la inclusión.
Esta oportunidad es ideal para personas que valoran el aprendizaje continuo, ya que nuestros
Representantes de Servicio al Cliente
tienen el desafío constante de aprender y expandir su conocimiento de la industria de seguros y nuestra compañía. GEICO favorece la cultura de ascensos dentro de la empresa, así que abundan las oportunidades para que avances profesionalmente y seas recompensado por el trabajo duro y la perseverancia. We are looking for individuals who thrive in a fast-paced environment and are eager to assist customers with their insurance needs, making this your chance to be part of an exceptional team. Qualifications & Skills: 12+ months of experience in a contact center or customer-facing service environment preferred.
Outstanding verbal and written communication skills in BOTH English and Spanish.
Experience delivering exceptional customer service through expertise, active listening, and building trust.
Able to thrive and develop within a fast-paced, high-volume call center.
Eager to learn new skills and adapt quickly to changes.
Open-minded to receive feedback for continuous performance improvement.
Strong computer and multitasking abilities.
Minimum of a high school diploma or equivalent.
#geico500 *At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company:
At GEICO, we assist our customers through life's challenges. Our mission is to protect people in their times of need while evolving continuously to stay ahead of their expectations. We are an iconic brand that thrives on innovation, exceeding customer expectations, and driving collective success. From day one, you'll encounter exciting challenges that promote growth and collaboration with teams focused on positively impacting lives. Great Careers:
We offer a career path where you can develop and flourish through tailored development programs designed with your career and potential in mind. You’ll benefit from industry-leading training, certification support, mentorship, and coaching from supportive leaders at all levels. Great Culture:
We nurture an inclusive culture rooted in integrity, action, and a success-oriented mindset. Guided by our core values, we establish a culture of care, inclusion, belonging, and appreciation for diverse perspectives. Our teams are supported by passionate, multifaceted leaders focused on excellence and unified by a common purpose. As part of our culture, we provide employee engagement and recognition programs that celebrate the positive contributions we make to our customers' lives. Great Rewards:
We offer competitive compensation and benefits aimed at enhancing your physical, mental, and emotional well-being and financial future. Comprehensive Total Rewards program offering personalized coverage for you and your family’s overall well-being.
Financial benefits including competitive salaries, a 401K savings plan with a 6% company match, performance incentives, and tuition assistance.
Additional benefits such as mental healthcare, fertility, and adoption assistance.
Flexibility: We provide workplace flexibility and our GEICO Flex program, allowing opportunities to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies ensures fair and equal employment for all associates and job applicants regardless of race, color, creed, national origin, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information in accordance with applicable law. GEICO hires and promotes individuals based solely on their qualifications for the job. GEICO accommodates qualified individuals with disabilities, enabling them to receive equal employment opportunities and perform essential job functions unless this imposes undue hardship on the company. We strive to provide a productive work environment where every associate can perform at their best. We do not tolerate intimidation or harassment, expecting all associates to contribute to an atmosphere of respect and cooperation.
Representantes de Servicio al Cliente
tienen el desafío constante de aprender y expandir su conocimiento de la industria de seguros y nuestra compañía. GEICO favorece la cultura de ascensos dentro de la empresa, así que abundan las oportunidades para que avances profesionalmente y seas recompensado por el trabajo duro y la perseverancia. We are looking for individuals who thrive in a fast-paced environment and are eager to assist customers with their insurance needs, making this your chance to be part of an exceptional team. Qualifications & Skills: 12+ months of experience in a contact center or customer-facing service environment preferred.
Outstanding verbal and written communication skills in BOTH English and Spanish.
Experience delivering exceptional customer service through expertise, active listening, and building trust.
Able to thrive and develop within a fast-paced, high-volume call center.
Eager to learn new skills and adapt quickly to changes.
Open-minded to receive feedback for continuous performance improvement.
Strong computer and multitasking abilities.
Minimum of a high school diploma or equivalent.
#geico500 *At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company:
At GEICO, we assist our customers through life's challenges. Our mission is to protect people in their times of need while evolving continuously to stay ahead of their expectations. We are an iconic brand that thrives on innovation, exceeding customer expectations, and driving collective success. From day one, you'll encounter exciting challenges that promote growth and collaboration with teams focused on positively impacting lives. Great Careers:
We offer a career path where you can develop and flourish through tailored development programs designed with your career and potential in mind. You’ll benefit from industry-leading training, certification support, mentorship, and coaching from supportive leaders at all levels. Great Culture:
We nurture an inclusive culture rooted in integrity, action, and a success-oriented mindset. Guided by our core values, we establish a culture of care, inclusion, belonging, and appreciation for diverse perspectives. Our teams are supported by passionate, multifaceted leaders focused on excellence and unified by a common purpose. As part of our culture, we provide employee engagement and recognition programs that celebrate the positive contributions we make to our customers' lives. Great Rewards:
We offer competitive compensation and benefits aimed at enhancing your physical, mental, and emotional well-being and financial future. Comprehensive Total Rewards program offering personalized coverage for you and your family’s overall well-being.
Financial benefits including competitive salaries, a 401K savings plan with a 6% company match, performance incentives, and tuition assistance.
Additional benefits such as mental healthcare, fertility, and adoption assistance.
Flexibility: We provide workplace flexibility and our GEICO Flex program, allowing opportunities to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies ensures fair and equal employment for all associates and job applicants regardless of race, color, creed, national origin, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information in accordance with applicable law. GEICO hires and promotes individuals based solely on their qualifications for the job. GEICO accommodates qualified individuals with disabilities, enabling them to receive equal employment opportunities and perform essential job functions unless this imposes undue hardship on the company. We strive to provide a productive work environment where every associate can perform at their best. We do not tolerate intimidation or harassment, expecting all associates to contribute to an atmosphere of respect and cooperation.