Customer Success Manager / Senior Account Manager
Disruptive Advertising, Pleasant Grove, Utah, United States, 84062
Company Location and Work Arrangement
*Company located in Utah
- Employees can work in the office or remotely in the US. This is a full‑time opportunity, not a contract opportunity.
What We Are Actually Looking For Let’s get right down to it – you’re the right Senior Account Manager for Disruptive Advertising, if you love understanding how businesses work and aligning a marketing strategy that supports and grows that business. In fact, you love it so much that it’s not even work for you, it’s a way of life. If the thought of having the variety of multiple accounts and being surrounded by peers that geek out on the same things excites you, read on. Why would you be so excited to lead and grow key accounts at a successful agency? Because Disruptive is already an industry‑leading performance marketing agency that does meaningful work and drives real value for clients. We prioritize working with purpose‑driven brands and all‑around good people.
We’re not like other agencies who cap the growth of their people. Instead, leaders come to Disruptive to accelerate their career growth and unlock their full potential as a marketer. Employees have even said, “1 year of marketing experience at Disruptive is comparable to 3 years anywhere else.”
The Role: Senior Account Manager As the face of Disruptive Advertising (DA), our Account Managers are continuously building impactful relationships with clients and increasing revenue growth for all of DA, specifically our Ecommerce vertical. You will know best and understand what’s most important to your clients – their goals, needs & wants. You will enjoy the fast pace of the job as well as the opportunity to capitalize on your highly adept social skills as you maintain steady and frequent client communication to report on data, analytics and determine ongoing strategies. Always taking the initiative and leading the conversation, you will conduct regular internal meetings that address marketing strategy, assigning accountability, resolving internal concerns while always maintaining standards and deliverables.
As a Senior Account Manager, you will receive
Salary range: $90-110k (dependent on experience)
Flexible PTO Policy
Medical, Vision, and Dental Insurance
401(k) with generous match
Vacation bonus ($500 after 1st year, an additional $250 every year after)
Tuition‑free enrollment into Disruptive University
And more
As a Senior Account Manager, you will
Act as the main point of contact with both the client and internal team members, and project‑manage and drive initiatives with both the client and the internal DA team to deliver what matters most to the client.
Own the marketing strategy and testing for Disruptive Advertising (DA) Ecommerce channels. Provide recommendations to clients for non‑DA channels based on performance and findings. Create the cross‑channel marketing strategy to be delivered to the client and coordinate efforts with our fulfillment teams to execute the defined strategy.
Step in when necessary to own the paid social strategy for clients on social platforms including META and LinkedIn.
Work closely with an internal client services team to produce results for your client.
Continuously communicate value to our clients and grow client accounts through upselling/cross‑selling opportunities and in‑platform growth.
Be inspired and invigorated by communication puzzles, getting marketing results, and developing organization strategies.
What You Need to Be Our Senior Account Manager
2+ years of experience managing client accounts in the digital marketing space; agency experience required.
2+ years experience managing $40k+ monthly multi‑channel Ecommerce client accounts.
1-3 years of CRM experience required (HubSpot, Salesforce).
2+ years experience running and strategizing on social platforms (both META and LinkedIn).
Hands‑on experience with Google Analytics and other tracking and attribution tools.
A strong problem solver managing change and creating innovation while controlling the big picture.
Comfortable with risk and be a socially poised and motivating team builder.
Be results oriented and analytical with a drive for change.
Exceptional listener and strong communicator; able to resolve concerns well.
Able to influence clients and internal teams alike; build community and gain trust with others quickly. Lead and engage with team members authentically to garner buy‑in and create a high‑trust environment.
We Are Disruptive We are Disruptive Advertising: (https://disruptiveadvertising.com/, https://www.disruptiveuniversity.com/) Our vision is to create an environment where we can empower marketers to be authentic and experience transformative breakthroughs in their personal lives, careers, and communities; in order to do this, we are building the best performance marketing agency at delivering growth opportunities for our people and amazing business results for our clients.
At Disruptive Advertising, we believe in equipping our team with tools for meaningful growth, both professionally and personally. That’s why we require all new employees to be certified in our flagship authenticity program, Disruptive University, within their first year. This isn’t your typical onboarding—it’s a transformational journey meticulously developed by our CEO, who invested over a decade and $500,000+ to bring DU to life.
What to Expect
Interactive Learning: Engage in a series of immersive courses designed to enhance your personal and professional growth.
Legacy and Impact Focus: Connect with others in the DU community as you build your personal growth story, develop relationships, and envision the impact you want to make.
Skills for Life: Gain lifelong skills that help you navigate challenges, build resilience, and thrive at work and beyond.
Why DU Certification? We want each member of our team to experience the value of DU firsthand. Completing this certification – 3 foundational courses over 6 months – will equip you not only for success in your role but also to fully embody the mission and vision of Disruptive Advertising. We believe that by investing in your growth, we’re also investing in the future of our entire team.
Core Values
Authentic
– We live in alignment with our strengths, values, and unique abilities.
Inside Out
– We focus on what we can control and don’t waste time worrying about what we can’t. We lead with what we can improve and do better, not with what others should change.
Proactive
– I am actively learning and growing personally and professionally.
Win/Win/Win
– We are committed to the win/win/win; if it’s not a win for any 3 of these parties (Company, Client, Employee), I do what it takes to make it so.
Disruptive Advertising is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information or veteran status.
#J-18808-Ljbffr
- Employees can work in the office or remotely in the US. This is a full‑time opportunity, not a contract opportunity.
What We Are Actually Looking For Let’s get right down to it – you’re the right Senior Account Manager for Disruptive Advertising, if you love understanding how businesses work and aligning a marketing strategy that supports and grows that business. In fact, you love it so much that it’s not even work for you, it’s a way of life. If the thought of having the variety of multiple accounts and being surrounded by peers that geek out on the same things excites you, read on. Why would you be so excited to lead and grow key accounts at a successful agency? Because Disruptive is already an industry‑leading performance marketing agency that does meaningful work and drives real value for clients. We prioritize working with purpose‑driven brands and all‑around good people.
We’re not like other agencies who cap the growth of their people. Instead, leaders come to Disruptive to accelerate their career growth and unlock their full potential as a marketer. Employees have even said, “1 year of marketing experience at Disruptive is comparable to 3 years anywhere else.”
The Role: Senior Account Manager As the face of Disruptive Advertising (DA), our Account Managers are continuously building impactful relationships with clients and increasing revenue growth for all of DA, specifically our Ecommerce vertical. You will know best and understand what’s most important to your clients – their goals, needs & wants. You will enjoy the fast pace of the job as well as the opportunity to capitalize on your highly adept social skills as you maintain steady and frequent client communication to report on data, analytics and determine ongoing strategies. Always taking the initiative and leading the conversation, you will conduct regular internal meetings that address marketing strategy, assigning accountability, resolving internal concerns while always maintaining standards and deliverables.
As a Senior Account Manager, you will receive
Salary range: $90-110k (dependent on experience)
Flexible PTO Policy
Medical, Vision, and Dental Insurance
401(k) with generous match
Vacation bonus ($500 after 1st year, an additional $250 every year after)
Tuition‑free enrollment into Disruptive University
And more
As a Senior Account Manager, you will
Act as the main point of contact with both the client and internal team members, and project‑manage and drive initiatives with both the client and the internal DA team to deliver what matters most to the client.
Own the marketing strategy and testing for Disruptive Advertising (DA) Ecommerce channels. Provide recommendations to clients for non‑DA channels based on performance and findings. Create the cross‑channel marketing strategy to be delivered to the client and coordinate efforts with our fulfillment teams to execute the defined strategy.
Step in when necessary to own the paid social strategy for clients on social platforms including META and LinkedIn.
Work closely with an internal client services team to produce results for your client.
Continuously communicate value to our clients and grow client accounts through upselling/cross‑selling opportunities and in‑platform growth.
Be inspired and invigorated by communication puzzles, getting marketing results, and developing organization strategies.
What You Need to Be Our Senior Account Manager
2+ years of experience managing client accounts in the digital marketing space; agency experience required.
2+ years experience managing $40k+ monthly multi‑channel Ecommerce client accounts.
1-3 years of CRM experience required (HubSpot, Salesforce).
2+ years experience running and strategizing on social platforms (both META and LinkedIn).
Hands‑on experience with Google Analytics and other tracking and attribution tools.
A strong problem solver managing change and creating innovation while controlling the big picture.
Comfortable with risk and be a socially poised and motivating team builder.
Be results oriented and analytical with a drive for change.
Exceptional listener and strong communicator; able to resolve concerns well.
Able to influence clients and internal teams alike; build community and gain trust with others quickly. Lead and engage with team members authentically to garner buy‑in and create a high‑trust environment.
We Are Disruptive We are Disruptive Advertising: (https://disruptiveadvertising.com/, https://www.disruptiveuniversity.com/) Our vision is to create an environment where we can empower marketers to be authentic and experience transformative breakthroughs in their personal lives, careers, and communities; in order to do this, we are building the best performance marketing agency at delivering growth opportunities for our people and amazing business results for our clients.
At Disruptive Advertising, we believe in equipping our team with tools for meaningful growth, both professionally and personally. That’s why we require all new employees to be certified in our flagship authenticity program, Disruptive University, within their first year. This isn’t your typical onboarding—it’s a transformational journey meticulously developed by our CEO, who invested over a decade and $500,000+ to bring DU to life.
What to Expect
Interactive Learning: Engage in a series of immersive courses designed to enhance your personal and professional growth.
Legacy and Impact Focus: Connect with others in the DU community as you build your personal growth story, develop relationships, and envision the impact you want to make.
Skills for Life: Gain lifelong skills that help you navigate challenges, build resilience, and thrive at work and beyond.
Why DU Certification? We want each member of our team to experience the value of DU firsthand. Completing this certification – 3 foundational courses over 6 months – will equip you not only for success in your role but also to fully embody the mission and vision of Disruptive Advertising. We believe that by investing in your growth, we’re also investing in the future of our entire team.
Core Values
Authentic
– We live in alignment with our strengths, values, and unique abilities.
Inside Out
– We focus on what we can control and don’t waste time worrying about what we can’t. We lead with what we can improve and do better, not with what others should change.
Proactive
– I am actively learning and growing personally and professionally.
Win/Win/Win
– We are committed to the win/win/win; if it’s not a win for any 3 of these parties (Company, Client, Employee), I do what it takes to make it so.
Disruptive Advertising is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information or veteran status.
#J-18808-Ljbffr