Senior Order Management Specialist
FUJIFILM Corporation, Honolulu, Hawaii, United States, 96814
Position Overview
Join our dynamic team as a Senior Order Management Specialist, where you'll play a crucial role in overseeing customer purchase orders through to fulfillment. Your efforts will directly contribute to delivering exceptional customer satisfaction by ensuring that all needs are met efficiently and promptly.
Company Overview
At FUJIFILM Healthcare Americas Corporation, we are dedicated to pioneering innovative healthcare solutions. Our products include advanced diagnostic imaging, enterprise imaging, and cutting-edge in-vitro diagnostics. Additionally, our Non-Destructive Testing (NDT) team plays a critical role in maintaining safety across various industries, including transportation and aerospace.
We foster a creative and collaborative environment that encourages innovation. Located in Lexington, Massachusetts, our headquarters is at the heart of healthcare research.
Job Description
Duties and Responsibilities:
Successfully manage the fulfillment of all incoming orders.
Promptly resolve any sales order issues.
Process approved Credit and Debit requests efficiently.
Execute Change Orders as required.
Serve as the primary contact for audits, retrieving necessary documentation.
Collaborate effectively with Order Fulfillment, Warehouse, and Purchasing teams to enhance service quality.
Address customer complaints and inquiries with prompt and effective responses.
Train team members on new processes.
Provide backup support for team members when needed.
Assist with the entry of Global Business group orders.
Conduct testing of SAP order changes in compliance with IT and Quality specifications.
Monitor team communication channels to ensure timely responses.
Perform other duties as required by management.
Qualifications: Bachelor's Degree with a minimum of 3 years of relevant experience.
Proficient in Microsoft Office Suite.
Exceptional communication skills.
Able to maintain composure in high-pressure situations.
Familiarity with SAP SD and Salesforce.com processes and functionalities.
Physical Requirements: The role demands the following physical capabilities: Ability to sit for 75-100% of the work time.
Manual dexterity to use hands and fingers, including typing, for up to 100% of work time.
Ability to stand, talk, and hear for a significant portion of the work period.
Ability to lift and carry up to ten pounds occasionally.
Travel: Occasional travel (up to 25%) may be needed based on business needs. Salary and Benefits: Salary range: $20.40 - $28.08 (Dependent on Experience)
Comprehensive Medical, Dental, and Vision insurance.
Life Insurance options.
401k retirement plan.
Paid Time Off for work-life balance.
This position may require compliance with COVID-19 vaccination mandates, and successful candidates will need to comply accordingly. EEO Information: Fujifilm is an equal opportunity employer and is committed to inclusivity and diversity within the workforce. ADA Information: For any accommodations required during the application process, please reach out directly to our HR Department. Job Location:
US-Remote Posted Date:
4 days ago Requisition ID:
2026-36855 Category:
Customer Service/Support Company:
FUJIFILM Healthcare Americas Corporation
Promptly resolve any sales order issues.
Process approved Credit and Debit requests efficiently.
Execute Change Orders as required.
Serve as the primary contact for audits, retrieving necessary documentation.
Collaborate effectively with Order Fulfillment, Warehouse, and Purchasing teams to enhance service quality.
Address customer complaints and inquiries with prompt and effective responses.
Train team members on new processes.
Provide backup support for team members when needed.
Assist with the entry of Global Business group orders.
Conduct testing of SAP order changes in compliance with IT and Quality specifications.
Monitor team communication channels to ensure timely responses.
Perform other duties as required by management.
Qualifications: Bachelor's Degree with a minimum of 3 years of relevant experience.
Proficient in Microsoft Office Suite.
Exceptional communication skills.
Able to maintain composure in high-pressure situations.
Familiarity with SAP SD and Salesforce.com processes and functionalities.
Physical Requirements: The role demands the following physical capabilities: Ability to sit for 75-100% of the work time.
Manual dexterity to use hands and fingers, including typing, for up to 100% of work time.
Ability to stand, talk, and hear for a significant portion of the work period.
Ability to lift and carry up to ten pounds occasionally.
Travel: Occasional travel (up to 25%) may be needed based on business needs. Salary and Benefits: Salary range: $20.40 - $28.08 (Dependent on Experience)
Comprehensive Medical, Dental, and Vision insurance.
Life Insurance options.
401k retirement plan.
Paid Time Off for work-life balance.
This position may require compliance with COVID-19 vaccination mandates, and successful candidates will need to comply accordingly. EEO Information: Fujifilm is an equal opportunity employer and is committed to inclusivity and diversity within the workforce. ADA Information: For any accommodations required during the application process, please reach out directly to our HR Department. Job Location:
US-Remote Posted Date:
4 days ago Requisition ID:
2026-36855 Category:
Customer Service/Support Company:
FUJIFILM Healthcare Americas Corporation