Join Valto, the world's leading provider of FRP composite panels, with over 70 years of innovation in products and services. Our lightweight composite products deliver unmatched strength and durability, and we continue to set the bar high in building materials, recreational vehicles, and transportation.
We pride ourselves on delivering quality products that excel in demanding environments. We are excited to announce an opportunity for a Customer Experience Representative at our Joliet/Channahon, IL location! If you are someone who thrives on building connections with customers and making a significant impact, this role is for you. You will play a crucial role in providing exceptional communication, ensuring precise order entry, and serving as a knowledgeable resource about product availability and applications to help our customers succeed every day. How You Will Make a Difference: Provide exceptional, world-class customer service in a collaborative and supportive work environment. Build and maintain positive relationships with customers and internal team members at all levels. Offer product information and respond to technical inquiries regarding product use, installation, and applications. Ensure accurate order entry on the same day as receipt. Prepare written price quotations as requested by Sales or Management. Monitor order fulfillment and proactively communicate updates to customers. Stay informed on pricing, product design, and availability. Process EDI orders for assigned accounts as needed. Support and contribute to the development of customer service policies and procedures. Engage in daily KPI reviews and regular team meetings. Maintain organized and accurate records and documentation. Perform other duties as assigned by management. Your Qualifications: Associates degree required; Bachelor's degree preferred. Proven ability to build and maintain effective relationships with customers and colleagues across all organizational levels. Strong verbal and written communication skills, as well as telephone etiquette. Proficiency in Excel and Word is required; willingness to learn new software programs is essential. Basic math skills to convert between square feet and metric measurements. Creative thinking and the ability to approach challenges with innovation. Ability to prioritize tasks effectively and work efficiently in a fast-paced environment. Previous order entry experience (AS400 knowledge is a plus). Experience with contract pricing is beneficial. Familiarity with SalesForce is highly desirable. This is an Hourly Role. Annualized Salary: Up to $55,000 based on experience. Valto is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind. We appreciate diversity and aim to create a welcoming environment for all individuals, regardless of race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. Compensation details:
48000-55000 Yearly Salary
We pride ourselves on delivering quality products that excel in demanding environments. We are excited to announce an opportunity for a Customer Experience Representative at our Joliet/Channahon, IL location! If you are someone who thrives on building connections with customers and making a significant impact, this role is for you. You will play a crucial role in providing exceptional communication, ensuring precise order entry, and serving as a knowledgeable resource about product availability and applications to help our customers succeed every day. How You Will Make a Difference: Provide exceptional, world-class customer service in a collaborative and supportive work environment. Build and maintain positive relationships with customers and internal team members at all levels. Offer product information and respond to technical inquiries regarding product use, installation, and applications. Ensure accurate order entry on the same day as receipt. Prepare written price quotations as requested by Sales or Management. Monitor order fulfillment and proactively communicate updates to customers. Stay informed on pricing, product design, and availability. Process EDI orders for assigned accounts as needed. Support and contribute to the development of customer service policies and procedures. Engage in daily KPI reviews and regular team meetings. Maintain organized and accurate records and documentation. Perform other duties as assigned by management. Your Qualifications: Associates degree required; Bachelor's degree preferred. Proven ability to build and maintain effective relationships with customers and colleagues across all organizational levels. Strong verbal and written communication skills, as well as telephone etiquette. Proficiency in Excel and Word is required; willingness to learn new software programs is essential. Basic math skills to convert between square feet and metric measurements. Creative thinking and the ability to approach challenges with innovation. Ability to prioritize tasks effectively and work efficiently in a fast-paced environment. Previous order entry experience (AS400 knowledge is a plus). Experience with contract pricing is beneficial. Familiarity with SalesForce is highly desirable. This is an Hourly Role. Annualized Salary: Up to $55,000 based on experience. Valto is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind. We appreciate diversity and aim to create a welcoming environment for all individuals, regardless of race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. Compensation details:
48000-55000 Yearly Salary