Group Platform Director - Rooms Technology Products (Hybrid opportunity)
Hyatt Hotels Corporation, Chicago, Illinois, United States, 60290
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"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "
Group Platform Director - Rooms Technology Products (Hybrid opportunity) We are looking for a driven technology professional with a strong platform and process orientation, deep technical skills, the ability to work under pressure, and a desire to continuously improve.
Hyatt is currently seeking to add a Group Platform Director to lead global Rooms Technology Products. This role combines strategic vision with operational execution and requires close collaboration with internal stakeholders and external partners. The Group Platform Director will define and drive the product vision, strategy, and roadmap for guest-facing platforms, delivering innovative solutions that enhance guest engagement, optimize service operations, and strengthen owner ROI across 1,400+ properties worldwide.
This role will translate enterprise strategy into an actionable product portfolio, prioritizing initiatives that deliver measurable improvements in guest satisfaction and operational efficiency. The position oversees end-to-end delivery of multi-brand, enterprise-scale technology programs, ensuring outcomes are consistently on‑time, on‑budget, and in‑scope.
The ideal candidate will have deep expertise in managing strategic vendor partnerships, negotiating MSAs and SLAs to secure performance and alignment with business objectives. They will advance platform resilience by partnering with vendors and technology teams to strengthen defect management, escalation processes, and proactive operational monitoring. Their goal will be to ensure Rooms Technology Platforms consistently deliver a high‑quality, stable, and innovative experience across the enterprise.
This role will report directly to the Vice President – Global Guest Technology Products and will oversee the development, prioritization, execution, and delivery of Rooms Technology Products by working with multiple internal stakeholders across Global Guest Technology, Operations, Cyber Security, and Field Technology Services.
Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
________________________________________
The Role The Rooms Technology Products leader provides enterprise‑wide strategic direction and governance for guest‑facing and operational technology platforms across global hotel properties. This role serves as the primary subject matter expert and corporate owner for rooms‑related technology systems, ensuring platforms are secure, scalable, compliant, and aligned with Hyatt’s brand, operational, and owner objectives. The role partners closely with IT, Operations, Cybersecurity, and external vendors to optimize platform performance, drive innovation, and deliver consistent, high‑quality guest experiences across managed and franchise environments worldwide.
Strategic Responsibilities Define and own the global strategy, governance, and roadmap for Rooms Technology Products aligned with enterprise and brand objectives.
Ensure guest‑facing platforms meet enterprise technical standards, security requirements, and industry best practices.
Evaluate and adopt emerging technologies that enhance guest engagement, operational efficiency, and owner value.
Provide architectural and integration leadership to ensure platform resilience, scalability, and performance.
Establish and manage strategic vendor partnerships, serving as the primary corporate contact for Rooms Technology Products.
Core Execution & Operational Tasks Act as subject matter expert and systems owner for rooms technology platforms, including guest messaging, service optimization, and authorization tools.
Collaborate with IT, Operations, and vendors to maintain platform availability, compliance, and global consistency.
Lead root‑cause analysis and resolution of complex platform issues to improve reliability and performance.
Define, maintain, and enforce global technical standards, including audits, assessments, and exception management.
Lead enterprise RFPs and vendor agreements, negotiating MSAs and SLAs to ensure performance, security, and value.
Qualifications Experience Required:
10+ years in the hotel industry, specializing in guest‑facing technology and digital guest experiences
Strong knowledge of hotel operations (front office, housekeeping, maintenance, guest services)
Hands‑on experience with housekeeping and maintenance systems (e.g., HotSoS or similar)
Experience deploying and supporting guest communication platforms (messaging, mobile apps, in‑room tech, self‑service)
Technical Expertise
Strong ability to design, understand, and troubleshoot complex hospitality technology systems
Experience with cloud platforms (Azure, AWS, GCP) and enterprise‑scale implementations
Solid understanding of cybersecurity, enterprise architecture, networks, and end‑user support
Familiarity with AI, machine learning, and LLMs is a plus
Proven leader of technical teams and vendor partners
Experience delivering against technology roadmaps and business objectives
Strong cross‑functional collaboration with operations, brand, security, digital, and property teams
Excellent communicator, able to translate technical concepts into business terms
Skilled in documentation, training, and stakeholder engagement
Passion for innovation, continuous improvement, and elevating the guest experience through technology
Experience Preferred:
Bachelor Degree or higher preferred; plus ten years of relevant work experience within hotel technology systems.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
________________________________________
We welcome you: Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
The salary range for this position is $142,500 - $190,000
The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
Park Hyatt Mexico City | Mexico City , DIF , MX
Miraval Austin Resort and Spa | Austin , TX , US
Our family is always growing. Want to be in the know?
#J-18808-Ljbffr
"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "
Group Platform Director - Rooms Technology Products (Hybrid opportunity) We are looking for a driven technology professional with a strong platform and process orientation, deep technical skills, the ability to work under pressure, and a desire to continuously improve.
Hyatt is currently seeking to add a Group Platform Director to lead global Rooms Technology Products. This role combines strategic vision with operational execution and requires close collaboration with internal stakeholders and external partners. The Group Platform Director will define and drive the product vision, strategy, and roadmap for guest-facing platforms, delivering innovative solutions that enhance guest engagement, optimize service operations, and strengthen owner ROI across 1,400+ properties worldwide.
This role will translate enterprise strategy into an actionable product portfolio, prioritizing initiatives that deliver measurable improvements in guest satisfaction and operational efficiency. The position oversees end-to-end delivery of multi-brand, enterprise-scale technology programs, ensuring outcomes are consistently on‑time, on‑budget, and in‑scope.
The ideal candidate will have deep expertise in managing strategic vendor partnerships, negotiating MSAs and SLAs to secure performance and alignment with business objectives. They will advance platform resilience by partnering with vendors and technology teams to strengthen defect management, escalation processes, and proactive operational monitoring. Their goal will be to ensure Rooms Technology Platforms consistently deliver a high‑quality, stable, and innovative experience across the enterprise.
This role will report directly to the Vice President – Global Guest Technology Products and will oversee the development, prioritization, execution, and delivery of Rooms Technology Products by working with multiple internal stakeholders across Global Guest Technology, Operations, Cyber Security, and Field Technology Services.
Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
________________________________________
The Role The Rooms Technology Products leader provides enterprise‑wide strategic direction and governance for guest‑facing and operational technology platforms across global hotel properties. This role serves as the primary subject matter expert and corporate owner for rooms‑related technology systems, ensuring platforms are secure, scalable, compliant, and aligned with Hyatt’s brand, operational, and owner objectives. The role partners closely with IT, Operations, Cybersecurity, and external vendors to optimize platform performance, drive innovation, and deliver consistent, high‑quality guest experiences across managed and franchise environments worldwide.
Strategic Responsibilities Define and own the global strategy, governance, and roadmap for Rooms Technology Products aligned with enterprise and brand objectives.
Ensure guest‑facing platforms meet enterprise technical standards, security requirements, and industry best practices.
Evaluate and adopt emerging technologies that enhance guest engagement, operational efficiency, and owner value.
Provide architectural and integration leadership to ensure platform resilience, scalability, and performance.
Establish and manage strategic vendor partnerships, serving as the primary corporate contact for Rooms Technology Products.
Core Execution & Operational Tasks Act as subject matter expert and systems owner for rooms technology platforms, including guest messaging, service optimization, and authorization tools.
Collaborate with IT, Operations, and vendors to maintain platform availability, compliance, and global consistency.
Lead root‑cause analysis and resolution of complex platform issues to improve reliability and performance.
Define, maintain, and enforce global technical standards, including audits, assessments, and exception management.
Lead enterprise RFPs and vendor agreements, negotiating MSAs and SLAs to ensure performance, security, and value.
Qualifications Experience Required:
10+ years in the hotel industry, specializing in guest‑facing technology and digital guest experiences
Strong knowledge of hotel operations (front office, housekeeping, maintenance, guest services)
Hands‑on experience with housekeeping and maintenance systems (e.g., HotSoS or similar)
Experience deploying and supporting guest communication platforms (messaging, mobile apps, in‑room tech, self‑service)
Technical Expertise
Strong ability to design, understand, and troubleshoot complex hospitality technology systems
Experience with cloud platforms (Azure, AWS, GCP) and enterprise‑scale implementations
Solid understanding of cybersecurity, enterprise architecture, networks, and end‑user support
Familiarity with AI, machine learning, and LLMs is a plus
Proven leader of technical teams and vendor partners
Experience delivering against technology roadmaps and business objectives
Strong cross‑functional collaboration with operations, brand, security, digital, and property teams
Excellent communicator, able to translate technical concepts into business terms
Skilled in documentation, training, and stakeholder engagement
Passion for innovation, continuous improvement, and elevating the guest experience through technology
Experience Preferred:
Bachelor Degree or higher preferred; plus ten years of relevant work experience within hotel technology systems.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
________________________________________
We welcome you: Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
The salary range for this position is $142,500 - $190,000
The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
Park Hyatt Mexico City | Mexico City , DIF , MX
Miraval Austin Resort and Spa | Austin , TX , US
Our family is always growing. Want to be in the know?
#J-18808-Ljbffr