Part-Time Customer Service Representative
Amoco Federal Credit Union, Friendswood, Texas, United States, 77546
The Customer Service Representative plays a vital role in helping AMOCO achieve its mission of effectively meeting the financial needs of our members. By accurately processing financial transactions and providing friendly support through various channels—including lobby, drive-thru, phone, and digital—you will enhance the member experience while minimizing wait times. Your professionalism and ability to suggest relevant products and services will positively impact each member's financial journey.
Our Culture
With over 85 years of service, AMOCO Federal Credit Union is one of the largest credit unions in the Houston/Galveston area. Our culture is centered around a cooperative spirit, where staff are dedicated to genuinely helping one another. We strive to understand and address the needs of our members, ensuring trust and loyalty through every interaction. We're committed to bringing in talent that aligns with our values.
Work Perks
Health benefits, including medical, dental, and vision for employees
Tuition reimbursement
401(k) match
Annual Bonus Incentive
Paid Company Annual Holidays
Paid time off
Frequent employee appreciation and recognition events
Essential Functions and Duties
40%
Efficiently process financial transactions for both consumer and business accounts, ensuring accuracy and quality in each interaction. Confirm transactions with members or guests to meet their needs. 20%
Balance your cash drawer throughout the day and at the end of shifts to ensure compliance and accuracy in all transactions. 15%
Cultivate a strong understanding of our products and services to provide tailored recommendations to members, while meeting branch performance baselines. 10%
Support in-branch cash machines and ATMs, handling maintenance, cash replenishment, and daily balancing as required. 10%
Assist with teller transactions, manage check holds, complex requests, and support escalated inquiries from members. 5%
Research and resolve member questions and concerns, while assisting with other responsibilities as needed. All employees must comply with company policies and procedures, as well as applicable laws, including the Bank Secrecy Act and the Patriot Act. We are committed to delivering exceptional customer service through Member Service & Loyalty Skills which include focusing on members, maintaining self-esteem, active listening, personal responsibility, and effectively managing complaints. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Efficiently process financial transactions for both consumer and business accounts, ensuring accuracy and quality in each interaction. Confirm transactions with members or guests to meet their needs. 20%
Balance your cash drawer throughout the day and at the end of shifts to ensure compliance and accuracy in all transactions. 15%
Cultivate a strong understanding of our products and services to provide tailored recommendations to members, while meeting branch performance baselines. 10%
Support in-branch cash machines and ATMs, handling maintenance, cash replenishment, and daily balancing as required. 10%
Assist with teller transactions, manage check holds, complex requests, and support escalated inquiries from members. 5%
Research and resolve member questions and concerns, while assisting with other responsibilities as needed. All employees must comply with company policies and procedures, as well as applicable laws, including the Bank Secrecy Act and the Patriot Act. We are committed to delivering exceptional customer service through Member Service & Loyalty Skills which include focusing on members, maintaining self-esteem, active listening, personal responsibility, and effectively managing complaints. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.