E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com
We have been retained for providing recruiting assistance, for direct hires, by one of the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.
Job Description Please find below an overview of the position for your review and consideration.
Role :
CRM Functional Analyst - Contract to Perm
Location :
Arlington VA
Length :
Contract to Perm
The CRM Business Analyst will partner with internal customer groups to deliver CRM solutions that address continually evolving operational business processes. Responsibilities include gap analysis of current CRM usage, gathering of business requirements, and the delivery of proposed solutions. In addition, the ideal candidate will have the ability to leverage strong technical skills to meet the goals of the client and to collaborate with Information Services teams on configuration, implementation and testing. We are looking for an individual with a proven track record in the CRM space and a vision about evolving CRM usage to further the pursuit of our strategic initiatives. The position requires a strong knowledge of the
MS Dynamics CRM
product and experience customizing it for specific needs.
Develop and maintain detailed functional knowledge of
MS Dynamics CRM
Develop and maintain detailed knowledge of internal customer business processes
Align customer business requirements to
MS Dynamics CRM
capabilities in order to derive configuration and customization strategies
Facilitate requirements gathering sessions with end users to elicit high level business requirements
Translate customer business needs into detailed business requirements
Collaborate with IT to transition customer business requirements into technical specifications
Perform ongoing evaluation of current CRM operational structure with end users and provide supplemental alternatives that increase efficiencies
Perform gap analysis on current CRM implementation and formulate innovative solutions for gap closures; proposed solutions should increase efficiency, improve structure and increase simplicity for end users
Develop, revise and maintain process flow maps for current CRM operational work flow and proposed solutions
Work collaboratively with IS teams (Development, Production Support, QA etc.) and execute applicable tasks to support shared CRM initiatives; participate on cross functional project teams working on key CRM initiatives (ex. software upgrade to version 2013)
Partner with CRM data integrity team to develop and evolve standardized best practices for end users to ensure data uniformity
Conduct end user training and prepare applicable reference collateral
Build strong relationships with internal customers
Lead, plan and support the ongoing implementation of CRM as an enterprise wide repository for customer contact information
Identify and evaluate opportunities for tool usage in areas currently absent from CRM to further the goals ofclient core strategic initiatives for external customer groups (airlines, agents and corporations)
Present and articulate innovative CRM solutions to Executive Management and other stakeholders
6+ years of experience with detailed functional knowledge of Microsoft Dynamics CRM; certification and participation in CRM UG preferred
BA/BS degree in business or related field
2+ years of experience as a Business Analyst with at least 75% time devoted to MS Dynamics CRM implementation projects
Demonstrated understanding of business and technical process interrelationships
Strong functional knowledge of the technologies driving enterprise software transformation
Dynamic leadership skills showcasing the following abilities:
Fearlessness to question everything in the pursuit to find a better way; willingness to question assumptions defining current business practices
Development of mutually agreed upon solutions garnered from a collaborative cross functional give and take resulting in successful shared deliverables
Exceptional written, verbal and presentation skills
Ability to communicate technical information to a non-technical audience
Ability to communicate business information to a technical audience experience developing business requirements to support customization of CRM to enhance and improve operational process workflows
Demonstrated experience conducting effective requirements reviews to improve the quality of requirements deliverables
Engaging and self-starting individual able to work independently and as part of a cross-functional team
Understanding of program/project management process including stakeholder management
Demonstrated understanding of the trends and drivers impacting CRM adoption
Familiarity with third party plug-ins to CRM
Clear and decisive decision making and issue prioritization
Thanks & Regards,
Cecilia Thomas
Technical Recruiter
E*Pro Inc., http://www.epro-tech.com/
Ph: 732-283-0499 Ext 232
tcecilia@epro-consulting.com
#J-18808-Ljbffr
We have been retained for providing recruiting assistance, for direct hires, by one of the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.
Job Description Please find below an overview of the position for your review and consideration.
Role :
CRM Functional Analyst - Contract to Perm
Location :
Arlington VA
Length :
Contract to Perm
The CRM Business Analyst will partner with internal customer groups to deliver CRM solutions that address continually evolving operational business processes. Responsibilities include gap analysis of current CRM usage, gathering of business requirements, and the delivery of proposed solutions. In addition, the ideal candidate will have the ability to leverage strong technical skills to meet the goals of the client and to collaborate with Information Services teams on configuration, implementation and testing. We are looking for an individual with a proven track record in the CRM space and a vision about evolving CRM usage to further the pursuit of our strategic initiatives. The position requires a strong knowledge of the
MS Dynamics CRM
product and experience customizing it for specific needs.
Develop and maintain detailed functional knowledge of
MS Dynamics CRM
Develop and maintain detailed knowledge of internal customer business processes
Align customer business requirements to
MS Dynamics CRM
capabilities in order to derive configuration and customization strategies
Facilitate requirements gathering sessions with end users to elicit high level business requirements
Translate customer business needs into detailed business requirements
Collaborate with IT to transition customer business requirements into technical specifications
Perform ongoing evaluation of current CRM operational structure with end users and provide supplemental alternatives that increase efficiencies
Perform gap analysis on current CRM implementation and formulate innovative solutions for gap closures; proposed solutions should increase efficiency, improve structure and increase simplicity for end users
Develop, revise and maintain process flow maps for current CRM operational work flow and proposed solutions
Work collaboratively with IS teams (Development, Production Support, QA etc.) and execute applicable tasks to support shared CRM initiatives; participate on cross functional project teams working on key CRM initiatives (ex. software upgrade to version 2013)
Partner with CRM data integrity team to develop and evolve standardized best practices for end users to ensure data uniformity
Conduct end user training and prepare applicable reference collateral
Build strong relationships with internal customers
Lead, plan and support the ongoing implementation of CRM as an enterprise wide repository for customer contact information
Identify and evaluate opportunities for tool usage in areas currently absent from CRM to further the goals ofclient core strategic initiatives for external customer groups (airlines, agents and corporations)
Present and articulate innovative CRM solutions to Executive Management and other stakeholders
6+ years of experience with detailed functional knowledge of Microsoft Dynamics CRM; certification and participation in CRM UG preferred
BA/BS degree in business or related field
2+ years of experience as a Business Analyst with at least 75% time devoted to MS Dynamics CRM implementation projects
Demonstrated understanding of business and technical process interrelationships
Strong functional knowledge of the technologies driving enterprise software transformation
Dynamic leadership skills showcasing the following abilities:
Fearlessness to question everything in the pursuit to find a better way; willingness to question assumptions defining current business practices
Development of mutually agreed upon solutions garnered from a collaborative cross functional give and take resulting in successful shared deliverables
Exceptional written, verbal and presentation skills
Ability to communicate technical information to a non-technical audience
Ability to communicate business information to a technical audience experience developing business requirements to support customization of CRM to enhance and improve operational process workflows
Demonstrated experience conducting effective requirements reviews to improve the quality of requirements deliverables
Engaging and self-starting individual able to work independently and as part of a cross-functional team
Understanding of program/project management process including stakeholder management
Demonstrated understanding of the trends and drivers impacting CRM adoption
Familiarity with third party plug-ins to CRM
Clear and decisive decision making and issue prioritization
Thanks & Regards,
Cecilia Thomas
Technical Recruiter
E*Pro Inc., http://www.epro-tech.com/
Ph: 732-283-0499 Ext 232
tcecilia@epro-consulting.com
#J-18808-Ljbffr