Position Summary
The Manager, Loyalty Benefits is responsible for developing the optimal suite of benefits for TrueBlue members, Mosaic members, and JetBlue Card holders. This role will support the broader Loyalty organization by setting the vision for TrueBlue program benefits and how benefits across the entirety of the ecosystem work together with one another. This role will ensure that program benefits are compelling and properly implemented and understood. Through this candidate’s work, JetBlue will look to offer a compelling TrueBlue program that appeals to all types of JetBlue customers.
Essential Responsibilities
Plan member benefits for TrueBlue and Mosaic customers within the TrueBlue loyalty program
Develop benefit mix across various JetBlue co-branded credit cards
Analyze usage and cost/benefit of existing and newly proposed TrueBlue member benefits
Work with internal matrix partners to ensure benefits are built sustainably and properly communicated to customers
Identify and analyze industry trends and benchmark TrueBlue against competing programs to ensure competitiveness
Evaluates and recommends new ways to create customer loyalty
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
Other duties as assigned
Minimum Experience and Qualifications
B achelor’s degree in Business, Economics, Finance, Statistics, Marketing, or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
Five (5) years of airline, loyalty, finance or commercial experience
Strong proficiency in using SQL, Microsoft Office, especially Outlook, Excel and PowerPoint
Strong analytical and problem-solving skills
Ability to manage multiple competing priorities in a fast-paced environment
Comprehension of loyalty program space
Ability to build relationships and work across all levels and influence with impact
Available for occasional overnight travel (10%)
Must be in possession of valid travel documents with the ability to travel in and out of the United States
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and Qualifications
Expert in data analytics and visualization software (Tableau, etc.)
Ability to cultivate a broad understanding of the entire TrueBlue program including marketing, operations, metrics, financials/liability, customer service and training
Knowledge of airline industry trends and travel technology
Crewmember Expectations
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment
Computer and other office equipment
Work Environment
Traditional office environment
Physical Effort
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation
The base pay range for this position is between $81,000.00 and $136,200.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
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Essential Responsibilities
Plan member benefits for TrueBlue and Mosaic customers within the TrueBlue loyalty program
Develop benefit mix across various JetBlue co-branded credit cards
Analyze usage and cost/benefit of existing and newly proposed TrueBlue member benefits
Work with internal matrix partners to ensure benefits are built sustainably and properly communicated to customers
Identify and analyze industry trends and benchmark TrueBlue against competing programs to ensure competitiveness
Evaluates and recommends new ways to create customer loyalty
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
Other duties as assigned
Minimum Experience and Qualifications
B achelor’s degree in Business, Economics, Finance, Statistics, Marketing, or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
Five (5) years of airline, loyalty, finance or commercial experience
Strong proficiency in using SQL, Microsoft Office, especially Outlook, Excel and PowerPoint
Strong analytical and problem-solving skills
Ability to manage multiple competing priorities in a fast-paced environment
Comprehension of loyalty program space
Ability to build relationships and work across all levels and influence with impact
Available for occasional overnight travel (10%)
Must be in possession of valid travel documents with the ability to travel in and out of the United States
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and Qualifications
Expert in data analytics and visualization software (Tableau, etc.)
Ability to cultivate a broad understanding of the entire TrueBlue program including marketing, operations, metrics, financials/liability, customer service and training
Knowledge of airline industry trends and travel technology
Crewmember Expectations
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment
Computer and other office equipment
Work Environment
Traditional office environment
Physical Effort
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation
The base pay range for this position is between $81,000.00 and $136,200.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
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