This role supports the daily operations of
Technology Services – End User Operations , ensuring employees across the organization have the appropriate
hardware, software, and services
needed to work effectively. The position focuses on
IT asset lifecycle management ,
procurement and financial tracking ,
data analysis , and
operational reporting
to drive efficiency, compliance, and an improved end‑user experience.
The ideal candidate brings a blend of
IT operations knowledge
(deskside support or end‑user services) and
business/financial acumen , with the ability to analyze data, manage assets, and collaborate across technical and business teams in a fast‑paced environment.
Key Responsibilities IT Asset & Lifecycle Management
Manage the
end‑to‑end lifecycle
of end‑user hardware and services, including procurement, deployment, maintenance, refresh, and retirement.
Support asset management for devices such as
computers, monitors, printers, and mobile devices , as well as software and service subscriptions.
Maintain accurate asset records, inventory controls, and compliance with corporate standards and governance requirements.
Understand and support
hardware and software asset management (HAM/SAM)
processes, including licensing and entitlements.
Procurement & Financial Operations
Submit and track
purchase orders , process invoices, and support budget alignment for end‑user technology.
Assist with
forecasting, budgeting, and cost analysis
related to IT assets and services.
Ensure adherence to
procurement, financial, and accounting policies .
Audit asset and financial data to ensure accuracy, completeness, and compliance.
Data, Reporting & Analytics
Collect, analyze, and validate operational data related to assets, spend, and service performance.
Create and maintain
Excel reports and dashboards
to support trend analysis, growth metrics, and process improvement.
Develop and track
operational metrics and KPIs
to improve efficiency, cost control, and service quality.
Utilize databases and reporting tools to generate insights for leadership and operational teams.
Tools, Systems & Process Support
Use
ServiceNow
for ticketing, asset management, reporting, and lifecycle tracking.
Leverage
SAP
for procurement, financial processing, and data analysis (basic understanding required).
Support time tracking and reporting activities.
Participate in
benchmarking and continuous improvement initiatives
to enhance end‑user services.
Serve as a liaison between end users, IT teams, finance, procurement, and external vendors.
Communicate clearly with stakeholders to ensure expectations, timelines, and requirements are understood.
Facilitate periodic meetings with internal teams or strategic partners as needed.
Apply strong
customer service principles
to ensure a positive end‑user experience.
Compliance, Security & Risk Awareness
Ensure compliance with
SLAs, governance processes, and corporate policies .
Adhere to
security protocols , physical safety requirements, and cybersecurity best practices.
Support Emergency Operations events when required.
Technical & Operational Skills
Basic understanding of
computer hardware, mobile devices, and enterprise IT environments
Familiarity with
IT asset management principles
and lifecycle processes
Basic knowledge of
enterprise network concepts
Exposure to
software licensing models and entitlements
Proficiency with
ServiceNow
(ticketing, asset management, reporting)
Working knowledge of
Microsoft 365 , including cloud services and Microsoft Teams
Strong Excel skills, including reporting and dashboard creation
Business & Analytical Skills
Ability to analyze operational and financial data to identify trends and improvement opportunities
Understanding of
procurement, budgeting, and forecasting
concepts
Ability to audit and validate data for accuracy and compliance
Familiarity with
Agile concepts
supporting operating platforms (foundational level)
Professional Skills
Strong
written and verbal communication
skills
High attention to detail and organizational skills
Ability to work independently and manage competing priorities
Proactive mindset with strong critical‑thinking and problem‑solving skills
Customer‑focused, collaborative, and adaptable in a fast‑paced environment
Education & Experience
Bachelor’s degree
in business management, economics, finance, accounting, or a related field
2–4 years of experience
in one or more of the following:
End‑user IT operations or deskside support
IT asset management (hardware and/or software)
Technology procurement or IT financial operations
Experience supporting
budgeting, purchasing, and asset lifecycle processes
is strongly preferred
#J-18808-Ljbffr
Technology Services – End User Operations , ensuring employees across the organization have the appropriate
hardware, software, and services
needed to work effectively. The position focuses on
IT asset lifecycle management ,
procurement and financial tracking ,
data analysis , and
operational reporting
to drive efficiency, compliance, and an improved end‑user experience.
The ideal candidate brings a blend of
IT operations knowledge
(deskside support or end‑user services) and
business/financial acumen , with the ability to analyze data, manage assets, and collaborate across technical and business teams in a fast‑paced environment.
Key Responsibilities IT Asset & Lifecycle Management
Manage the
end‑to‑end lifecycle
of end‑user hardware and services, including procurement, deployment, maintenance, refresh, and retirement.
Support asset management for devices such as
computers, monitors, printers, and mobile devices , as well as software and service subscriptions.
Maintain accurate asset records, inventory controls, and compliance with corporate standards and governance requirements.
Understand and support
hardware and software asset management (HAM/SAM)
processes, including licensing and entitlements.
Procurement & Financial Operations
Submit and track
purchase orders , process invoices, and support budget alignment for end‑user technology.
Assist with
forecasting, budgeting, and cost analysis
related to IT assets and services.
Ensure adherence to
procurement, financial, and accounting policies .
Audit asset and financial data to ensure accuracy, completeness, and compliance.
Data, Reporting & Analytics
Collect, analyze, and validate operational data related to assets, spend, and service performance.
Create and maintain
Excel reports and dashboards
to support trend analysis, growth metrics, and process improvement.
Develop and track
operational metrics and KPIs
to improve efficiency, cost control, and service quality.
Utilize databases and reporting tools to generate insights for leadership and operational teams.
Tools, Systems & Process Support
Use
ServiceNow
for ticketing, asset management, reporting, and lifecycle tracking.
Leverage
SAP
for procurement, financial processing, and data analysis (basic understanding required).
Support time tracking and reporting activities.
Participate in
benchmarking and continuous improvement initiatives
to enhance end‑user services.
Serve as a liaison between end users, IT teams, finance, procurement, and external vendors.
Communicate clearly with stakeholders to ensure expectations, timelines, and requirements are understood.
Facilitate periodic meetings with internal teams or strategic partners as needed.
Apply strong
customer service principles
to ensure a positive end‑user experience.
Compliance, Security & Risk Awareness
Ensure compliance with
SLAs, governance processes, and corporate policies .
Adhere to
security protocols , physical safety requirements, and cybersecurity best practices.
Support Emergency Operations events when required.
Technical & Operational Skills
Basic understanding of
computer hardware, mobile devices, and enterprise IT environments
Familiarity with
IT asset management principles
and lifecycle processes
Basic knowledge of
enterprise network concepts
Exposure to
software licensing models and entitlements
Proficiency with
ServiceNow
(ticketing, asset management, reporting)
Working knowledge of
Microsoft 365 , including cloud services and Microsoft Teams
Strong Excel skills, including reporting and dashboard creation
Business & Analytical Skills
Ability to analyze operational and financial data to identify trends and improvement opportunities
Understanding of
procurement, budgeting, and forecasting
concepts
Ability to audit and validate data for accuracy and compliance
Familiarity with
Agile concepts
supporting operating platforms (foundational level)
Professional Skills
Strong
written and verbal communication
skills
High attention to detail and organizational skills
Ability to work independently and manage competing priorities
Proactive mindset with strong critical‑thinking and problem‑solving skills
Customer‑focused, collaborative, and adaptable in a fast‑paced environment
Education & Experience
Bachelor’s degree
in business management, economics, finance, accounting, or a related field
2–4 years of experience
in one or more of the following:
End‑user IT operations or deskside support
IT asset management (hardware and/or software)
Technology procurement or IT financial operations
Experience supporting
budgeting, purchasing, and asset lifecycle processes
is strongly preferred
#J-18808-Ljbffr