A leading retail company in New York is seeking a Principal, Customer Experience Strategy to enhance customer-centric initiatives. This senior position requires over 10 years of experience in customer experience or related fields and a strong understanding of CX principles. The role involves aligning cross-functional teams, executing enterprise-wide strategies, and translating insights into actionable recommendations. The ideal candidate will possess exceptional communication skills and be adept at leading programs that connect customer needs to business impacts. Join us and be a part of our story!
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