Account Manager
The Account Manager is responsible for developing, supporting, and growing relationships with new and existing provider accounts within an assigned region. This role directly supports Ethos Laboratories’ purpose to
Help More People
by ensuring providers receive exceptional service, operational support, and ongoing partnership after implementation.
The Account Manager works closely with the Territory Manager to transition new accounts successfully and assumes primary responsibility for account performance after onboarding. This is a relationship-driven role focused on retention, organic growth, service excellence, and operational coordination.
Essential Duties and Responsibilities
Assist the Territory Manager in identifying opportunities and qualifying leads within an assigned geography
Support the sales process, including initial calls, implementation, first report review, and quarterly business reviews
Maintain and strengthen existing provider relationships
Drive organic growth within current accounts
Conduct lunches, in-office visits, and account maintenance meetings as needed
Attend and contribute to customer meetings, presentations, and events
Coordinate patient billing questions, supply ordering, and client service needs
Partner with the Field Operations Supervisor to support specimen collection operations and service excellence
Provide weekly summaries of account activity and CRM updates
Prepare presentation materials and coordinate logistics for provider visits
Travel within assigned region, including overnight travel up to two nights per month
Operate in full compliance with corporate policies and all applicable healthcare regulations
Represent Ethos in a manner consistent with our Purpose and Core Values
Perform additional duties as assigned
Requirements Core Values
I
Innovation – Proactively identifying service improvements and client solutions
M
Making a Difference – Recognizing that operational excellence impacts real patients
P
Perseverance – Taking ownership of account success and service challenges
A
Accountability – Following through on commitments and honoring responsibilities
C
Customer Focus – Building trusted partnerships with a service-first mindset
T
Teamwork – Collaborating with sales, operations, billing, and clinical teams
Qualifications
Prior experience as an inside or outside Account Manager or Sales professional required
B2B sales experience preferred
Demonstrated success building and maintaining customer relationships
Strong professionalism and critical thinking skills
Ability and willingness to travel, including overnight stays
Knowledge, Skills, and Abilities
Exceptional verbal and written communication skills
Strong organizational and time management capabilities
Proficiency in Microsoft Office and CRM systems
Ability to manage multiple accounts while maintaining high service standards
Ability to deliver company messaging and talk tracks confidently and accurately
Physical and Travel Requirements
Ability to travel within assigned region, including overnight travel
Ability to sit, stand, walk, bend, and reach as needed
Ability to lift up to 50 pounds
Direct Reports None
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Help More People
by ensuring providers receive exceptional service, operational support, and ongoing partnership after implementation.
The Account Manager works closely with the Territory Manager to transition new accounts successfully and assumes primary responsibility for account performance after onboarding. This is a relationship-driven role focused on retention, organic growth, service excellence, and operational coordination.
Essential Duties and Responsibilities
Assist the Territory Manager in identifying opportunities and qualifying leads within an assigned geography
Support the sales process, including initial calls, implementation, first report review, and quarterly business reviews
Maintain and strengthen existing provider relationships
Drive organic growth within current accounts
Conduct lunches, in-office visits, and account maintenance meetings as needed
Attend and contribute to customer meetings, presentations, and events
Coordinate patient billing questions, supply ordering, and client service needs
Partner with the Field Operations Supervisor to support specimen collection operations and service excellence
Provide weekly summaries of account activity and CRM updates
Prepare presentation materials and coordinate logistics for provider visits
Travel within assigned region, including overnight travel up to two nights per month
Operate in full compliance with corporate policies and all applicable healthcare regulations
Represent Ethos in a manner consistent with our Purpose and Core Values
Perform additional duties as assigned
Requirements Core Values
I
Innovation – Proactively identifying service improvements and client solutions
M
Making a Difference – Recognizing that operational excellence impacts real patients
P
Perseverance – Taking ownership of account success and service challenges
A
Accountability – Following through on commitments and honoring responsibilities
C
Customer Focus – Building trusted partnerships with a service-first mindset
T
Teamwork – Collaborating with sales, operations, billing, and clinical teams
Qualifications
Prior experience as an inside or outside Account Manager or Sales professional required
B2B sales experience preferred
Demonstrated success building and maintaining customer relationships
Strong professionalism and critical thinking skills
Ability and willingness to travel, including overnight stays
Knowledge, Skills, and Abilities
Exceptional verbal and written communication skills
Strong organizational and time management capabilities
Proficiency in Microsoft Office and CRM systems
Ability to manage multiple accounts while maintaining high service standards
Ability to deliver company messaging and talk tracks confidently and accurately
Physical and Travel Requirements
Ability to travel within assigned region, including overnight travel
Ability to sit, stand, walk, bend, and reach as needed
Ability to lift up to 50 pounds
Direct Reports None
#J-18808-Ljbffr