Job Description
Microcom is a satellite communications company, based in Alaska. Our company sells and installs direct-to-consumer products including Viasat, Dish, DirecTV and Smart Home products from Google. We are also a distribution partner for OneWeb, a LEO satellite company which will provide broadband service throughout Alaska in the near future. Microcom places an emphasis on innovation focusing on providing customers with solutions that meet their communications needs.
Position Overview In this role, you will work to provide a unique and exceptional customer experience. In addition to demonstrating an expert knowledge of our products and services, you’ll access and maintain records in a point-of-sale system and handle a variety of sales related tasks including customer contracts, qualifying customers for promotions, completing orders from multiple fulfillment options and assisting with activating service.
Core Duties and Responsibilities
Consistently display a positive, professional, friendly, and high energy willingness to assist customers through in-person, video, chat or telephone interactions.
Must be able to work independently in a retail storefront
Possess a competitive spirit and desire to meet and exceed sales goals.
Continually maintain working knowledge of all company products, services, and promotions.
Make recommendations according to customer’s needs.
Utilize operational systems to process purchases of all products and services.
Multi-task in a fast-paced office where you answer the phone and assist walk-in customers.
Educate and engage customers on Internet, Television, and Smart Home products.
Interact with and sell to customers via video, telephone interactions and provide prompt and courteous customer service to all customers.
Ensure adherence to channel-specific methods, procedures and clean-desk policies.
Adhere to all appearance standards, which includes a business casual code.
Responsible for meeting current sales metrics.
Ability to handle Tier 1 customer service questions.
Adhere to all Company policies and procedures
Some cold calling and supporting sales cross-promotions.
Adhere to all appearance standards, which includes a business casual code.
Other duties as assigned by the Sales Manager
Minimum Qualifications
High School Diploma and some college or equivalent required. Two (2) years of relevant experience may be substituted.
Strong Computer Skills.
Some knowledge of Managed Services.
Strong interpersonal and communication skills
Self-motivated, prioritizes tasks and works independently with minimal supervision
Punctual and on time to all work-related activities
Provide an exceptional, best in class, customer experience
Provide an exceptional, best in class, customer experience
Willing to prospect customers via warm calls
Capable of adapting quickly to industry and company changes
Maintain minimum sales goals and expectations
Microcom is guided by the values of curiosity, pride, and a winning attitude. If you think that you have the desire to learn and grow, you can make a successful career by joining the Microcom team.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Paid training
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
#J-18808-Ljbffr
Position Overview In this role, you will work to provide a unique and exceptional customer experience. In addition to demonstrating an expert knowledge of our products and services, you’ll access and maintain records in a point-of-sale system and handle a variety of sales related tasks including customer contracts, qualifying customers for promotions, completing orders from multiple fulfillment options and assisting with activating service.
Core Duties and Responsibilities
Consistently display a positive, professional, friendly, and high energy willingness to assist customers through in-person, video, chat or telephone interactions.
Must be able to work independently in a retail storefront
Possess a competitive spirit and desire to meet and exceed sales goals.
Continually maintain working knowledge of all company products, services, and promotions.
Make recommendations according to customer’s needs.
Utilize operational systems to process purchases of all products and services.
Multi-task in a fast-paced office where you answer the phone and assist walk-in customers.
Educate and engage customers on Internet, Television, and Smart Home products.
Interact with and sell to customers via video, telephone interactions and provide prompt and courteous customer service to all customers.
Ensure adherence to channel-specific methods, procedures and clean-desk policies.
Adhere to all appearance standards, which includes a business casual code.
Responsible for meeting current sales metrics.
Ability to handle Tier 1 customer service questions.
Adhere to all Company policies and procedures
Some cold calling and supporting sales cross-promotions.
Adhere to all appearance standards, which includes a business casual code.
Other duties as assigned by the Sales Manager
Minimum Qualifications
High School Diploma and some college or equivalent required. Two (2) years of relevant experience may be substituted.
Strong Computer Skills.
Some knowledge of Managed Services.
Strong interpersonal and communication skills
Self-motivated, prioritizes tasks and works independently with minimal supervision
Punctual and on time to all work-related activities
Provide an exceptional, best in class, customer experience
Provide an exceptional, best in class, customer experience
Willing to prospect customers via warm calls
Capable of adapting quickly to industry and company changes
Maintain minimum sales goals and expectations
Microcom is guided by the values of curiosity, pride, and a winning attitude. If you think that you have the desire to learn and grow, you can make a successful career by joining the Microcom team.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Paid training
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
#J-18808-Ljbffr