Technical Printer Support Representative I (Inkjet)
Canon Information Technology Services, New York, New York, us, 10261
Technical Printer Support Representative I (Inkjet)
$15.00 - $15.53 per hour + shift differential
Locations:
US-VA-Chesapeake
US-FL
US-GA
US-IA
US-IN
US-LA
US-NC
US-NY
US-OH
US-TN
US-VA
About the Role Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution" strategy, escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.
Responsibilities
Provide positive and professional technical support to Canon customers via phone, email, and chat.
Analyze complex issues to answer questions, troubleshoot, and advise on solutions.
Promptly identify, research, and resolve customer inquiries using all available software and network tools.
Interact with customers and team members simultaneously to expedite call resolution.
Make prompt, accurate business decisions that mutually benefit the business and the customer.
Document interactions and resolutions in our easy-to-use applications.
Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website.
Qualifications
High school diploma or equivalent.
Previous customer service or call center experience.
Demonstrated knowledge of PC operating systems such as Windows and/or MAC.
Intermediate to advanced level skills with internet navigation, instant messenger tools, and email.
Keyboarding and MS Office proficiency.
Ability to work independently and manage time effectively.
Strong communicator with active listening skills and proficiency in English.
Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment.
Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time.
Dependable, punctual, and consistent attendance.
Reliable high-speed internet connection and a workspace free from noise and distractions.
Schedule
Mon - Fri | 9:00 am - 5:30 pm EST
Mon - Fri | 9:15 am - 5:45 pm EST
Mon - Fri | 9:30 am - 6:00 pm EST
Mon - Fri | 9:45 am - 6:15 pm EST
Benefits
Remote work style
Various scheduling options
Paid orientation and training
Medical, vision, dental, life insurance, and disability coverage
Company-paid holidays
Paid time off: personal, vacation, and sick time
401(k) with company match
Employee assistance program
Tuition reimbursement
Employee discounts
Pay differentials
Equal Employment Opportunity Statement Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon's policy is to:
Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Base decisions on employment so as to further the principle of equal employment opportunity.
Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.
Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
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Locations:
US-VA-Chesapeake
US-FL
US-GA
US-IA
US-IN
US-LA
US-NC
US-NY
US-OH
US-TN
US-VA
About the Role Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution" strategy, escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.
Responsibilities
Provide positive and professional technical support to Canon customers via phone, email, and chat.
Analyze complex issues to answer questions, troubleshoot, and advise on solutions.
Promptly identify, research, and resolve customer inquiries using all available software and network tools.
Interact with customers and team members simultaneously to expedite call resolution.
Make prompt, accurate business decisions that mutually benefit the business and the customer.
Document interactions and resolutions in our easy-to-use applications.
Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website.
Qualifications
High school diploma or equivalent.
Previous customer service or call center experience.
Demonstrated knowledge of PC operating systems such as Windows and/or MAC.
Intermediate to advanced level skills with internet navigation, instant messenger tools, and email.
Keyboarding and MS Office proficiency.
Ability to work independently and manage time effectively.
Strong communicator with active listening skills and proficiency in English.
Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment.
Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time.
Dependable, punctual, and consistent attendance.
Reliable high-speed internet connection and a workspace free from noise and distractions.
Schedule
Mon - Fri | 9:00 am - 5:30 pm EST
Mon - Fri | 9:15 am - 5:45 pm EST
Mon - Fri | 9:30 am - 6:00 pm EST
Mon - Fri | 9:45 am - 6:15 pm EST
Benefits
Remote work style
Various scheduling options
Paid orientation and training
Medical, vision, dental, life insurance, and disability coverage
Company-paid holidays
Paid time off: personal, vacation, and sick time
401(k) with company match
Employee assistance program
Tuition reimbursement
Employee discounts
Pay differentials
Equal Employment Opportunity Statement Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon's policy is to:
Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Base decisions on employment so as to further the principle of equal employment opportunity.
Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.
Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
#J-18808-Ljbffr