Customer Service Representative
Alphabe Insight Inc, Highland Heights, Kentucky, United States
About Us:
Captura Hall is a forward-thinking company focused on delivering innovative solutions that drive business success. We specialize in providing high-quality services to clients across various industries, helping them achieve their goals through effective marketing strategies and business solutions. At Captura Hall, we believe in fostering an environment that encourages creativity, collaboration, and personal growth.
Job Description Job Description: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the front line of communication with our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will play an essential role in building and maintaining strong relationships with our clients, contributing to the overall success of the company.
Responsibilities:
Handle customer inquiries and resolve issues via phone, email, or in-person
Provide product and service information to customers
Process orders, returns, and exchanges efficiently and accurately
Maintain customer accounts and update information as necessary
Assist with troubleshooting product-related issues and providing solutions
Collaborate with other departments to ensure timely and effective service
Document customer interactions and feedback for continuous improvement
Meet performance and quality targets as set by the company
Qualifications Skills & Qualifications:
Proven experience in customer service or a related field
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
Ability to multitask and manage time efficiently
Proficient in using office software and customer management systems
A positive, can-do attitude with a focus on delivering exceptional service
High school diploma or equivalent required; additional qualifications in customer service or business preferred
Additional Information Opportunities for career growth and professional development
Health and wellness benefits
Paid time off and holidays
Positive, team-oriented work environment
#J-18808-Ljbffr
Job Description Job Description: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the front line of communication with our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will play an essential role in building and maintaining strong relationships with our clients, contributing to the overall success of the company.
Responsibilities:
Handle customer inquiries and resolve issues via phone, email, or in-person
Provide product and service information to customers
Process orders, returns, and exchanges efficiently and accurately
Maintain customer accounts and update information as necessary
Assist with troubleshooting product-related issues and providing solutions
Collaborate with other departments to ensure timely and effective service
Document customer interactions and feedback for continuous improvement
Meet performance and quality targets as set by the company
Qualifications Skills & Qualifications:
Proven experience in customer service or a related field
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
Ability to multitask and manage time efficiently
Proficient in using office software and customer management systems
A positive, can-do attitude with a focus on delivering exceptional service
High school diploma or equivalent required; additional qualifications in customer service or business preferred
Additional Information Opportunities for career growth and professional development
Health and wellness benefits
Paid time off and holidays
Positive, team-oriented work environment
#J-18808-Ljbffr