Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self‑perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.
Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi‑site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.
Benefits of Joining Academy Fire Life Safety When you join Academy Fire you will receive:
Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long‑term disability
Immediately vested in our 401(k) company match
Full‑time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long‑term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Opportunity to work alongside some of the best talent in the fire protection industry
Strategic Account Coordinator The
Strategic Account Coordinator
plays a key role in supporting our largest customer accounts by strengthening the partnership between Academy Customer Account Teams and our Impact district offices. This position ensures seamless communication, timely resolution of escalations, and consistent service delivery across the organization.
This role is ideal for a strategic, detail‑oriented professional with strong analytical and communication skills who enjoys building relationships and driving continuous improvement.
What You’ll Do Relationship Management & Customer Support
Build and maintain strong relationships with key customer account teams and Impact district offices
Serve as the primary point of contact for customer escalations and issue resolution
Proactively address conflicts and service challenges to ensure positive outcomes
Act as a trusted liaison between internal teams to support customer satisfaction
Reporting, Strategy & Performance
Analyze reporting related to key customer accounts, including aging paperwork, quotes, escalations, and process efficiency
Identify opportunities for improvement related to Impact district performance, redirects, communication, and workflow
Monitor performance against established KPIs and support accountability efforts
Develop and share scorecards, insights, and performance updates with stakeholders
Collaboration & Communication
Partner closely with Account Management, Operations, Finance, and district leadership
Clearly communicate expectations, timelines, and requirements across teams
Support alignment and continuous improvement initiatives through data‑driven insights
What We’re Looking For Qualifications
Bachelor’s degree in Business, Supply Chain Management, or a related field preferred
Experience in customer account management, vendor management, customer service, or a related role
Strong written and verbal communication skills
Analytical mindset with the ability to identify trends, risks, and improvement opportunities
Experience in the Fire and Life Safety industry is a plus, but not required
Key Competencies
High ethical standards and professional integrity
Customer‑focused with a proactive and solution‑oriented approach
Reliable, organized, and detail‑oriented
Strong interpersonal skills with the ability to collaborate across teams
Ability to work independently and manage multiple priorities effectively
Why Join Academy Fire
Competitive compensation and benefits package
Opportunities for professional growth and career advancement
Collaborative, values‑driven culture
Meaningful work supporting life safety and community protection
Successful completion of a drug test and pre‑employment background screening is required. MVR checks are required for all driving positions.
We look forward to talking with you about career opportunities with Academy Fire Life Safety.
For consideration, please apply on‑line.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
Job Details
Pay Type
Salary
Hiring Min Rate
60,000 USD
Hiring Max Rate
65,000 USD
#J-18808-Ljbffr
Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi‑site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.
Benefits of Joining Academy Fire Life Safety When you join Academy Fire you will receive:
Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long‑term disability
Immediately vested in our 401(k) company match
Full‑time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long‑term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Opportunity to work alongside some of the best talent in the fire protection industry
Strategic Account Coordinator The
Strategic Account Coordinator
plays a key role in supporting our largest customer accounts by strengthening the partnership between Academy Customer Account Teams and our Impact district offices. This position ensures seamless communication, timely resolution of escalations, and consistent service delivery across the organization.
This role is ideal for a strategic, detail‑oriented professional with strong analytical and communication skills who enjoys building relationships and driving continuous improvement.
What You’ll Do Relationship Management & Customer Support
Build and maintain strong relationships with key customer account teams and Impact district offices
Serve as the primary point of contact for customer escalations and issue resolution
Proactively address conflicts and service challenges to ensure positive outcomes
Act as a trusted liaison between internal teams to support customer satisfaction
Reporting, Strategy & Performance
Analyze reporting related to key customer accounts, including aging paperwork, quotes, escalations, and process efficiency
Identify opportunities for improvement related to Impact district performance, redirects, communication, and workflow
Monitor performance against established KPIs and support accountability efforts
Develop and share scorecards, insights, and performance updates with stakeholders
Collaboration & Communication
Partner closely with Account Management, Operations, Finance, and district leadership
Clearly communicate expectations, timelines, and requirements across teams
Support alignment and continuous improvement initiatives through data‑driven insights
What We’re Looking For Qualifications
Bachelor’s degree in Business, Supply Chain Management, or a related field preferred
Experience in customer account management, vendor management, customer service, or a related role
Strong written and verbal communication skills
Analytical mindset with the ability to identify trends, risks, and improvement opportunities
Experience in the Fire and Life Safety industry is a plus, but not required
Key Competencies
High ethical standards and professional integrity
Customer‑focused with a proactive and solution‑oriented approach
Reliable, organized, and detail‑oriented
Strong interpersonal skills with the ability to collaborate across teams
Ability to work independently and manage multiple priorities effectively
Why Join Academy Fire
Competitive compensation and benefits package
Opportunities for professional growth and career advancement
Collaborative, values‑driven culture
Meaningful work supporting life safety and community protection
Successful completion of a drug test and pre‑employment background screening is required. MVR checks are required for all driving positions.
We look forward to talking with you about career opportunities with Academy Fire Life Safety.
For consideration, please apply on‑line.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
Job Details
Pay Type
Salary
Hiring Min Rate
60,000 USD
Hiring Max Rate
65,000 USD
#J-18808-Ljbffr