Consumer Sales Specialist
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
PRIMARY RESPONSIBILITY: To provide excellent customer service to LFI consumers through innovative problem solving and by providing timely information that exceeds customer expectations and enhances the company's brand loyalty, and growth. This position requires a high level of professionalism, including written and verbal communication, and system skills.
ESSENTIAL FUNCTIONS OF THE POSITION (Other duties may be assigned.)
Engaging with customers via phone calls, e-mail, live chat, and social media
Advocate for the end consumer to ensure we are creating the best customer experience
Use creative problem-solving to find solutions for customer issues
Educate and/or sell our product to the customer
Entering customer information via Windows and cloud-based software
7 hours of phone/email/chat/social responsibility per day
OTHER FUNCTIONS Perform other duties, as assigned by Consumer Supervisor.
POSITION REQUIREMENTS
Must be dependable and have a team first mentality
Must be self-motivated and accountable to peers
Must have strong and efficient written and verbal communication skills
Must have strong problem-solving skills
Must be willing to conduct oneself in accordance with Company's Core Values
Must be able to manage multiple tasks in a fast pace environment
Must have a high level of interpersonal skills
Must be able to accurately enter data into multiple systems
Must be able to empathize from the customer's point of view
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty exceptionally. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
College degree or equivalent experience
1 - 2 years customer service experience preferred
Social media experience preferred
TOOLS/EQUIPMENT USED
Ability to utilize computer systems to find information and problem solve
Basic skill in Excel, MS Word, Outlook
ENVIRONMENTAL FACTORS / WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally work in distribution as business fluctuations warrant. The noise level of the work environment is usually moderate.
REPORTING RELATIONSHIP This position reports directly to a CRC Supervisor
All offers of employment are contingent upon successful completion of a pre-employment drug screen. As a federal contractor, we participate in E-Verify. LaCrosse Footwear, Inc. is an Equal Opportunity and Affidavitate Action Employer that strives for and celebrates diversity in its workforce.
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PRIMARY RESPONSIBILITY: To provide excellent customer service to LFI consumers through innovative problem solving and by providing timely information that exceeds customer expectations and enhances the company's brand loyalty, and growth. This position requires a high level of professionalism, including written and verbal communication, and system skills.
ESSENTIAL FUNCTIONS OF THE POSITION (Other duties may be assigned.)
Engaging with customers via phone calls, e-mail, live chat, and social media
Advocate for the end consumer to ensure we are creating the best customer experience
Use creative problem-solving to find solutions for customer issues
Educate and/or sell our product to the customer
Entering customer information via Windows and cloud-based software
7 hours of phone/email/chat/social responsibility per day
OTHER FUNCTIONS Perform other duties, as assigned by Consumer Supervisor.
POSITION REQUIREMENTS
Must be dependable and have a team first mentality
Must be self-motivated and accountable to peers
Must have strong and efficient written and verbal communication skills
Must have strong problem-solving skills
Must be willing to conduct oneself in accordance with Company's Core Values
Must be able to manage multiple tasks in a fast pace environment
Must have a high level of interpersonal skills
Must be able to accurately enter data into multiple systems
Must be able to empathize from the customer's point of view
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty exceptionally. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
College degree or equivalent experience
1 - 2 years customer service experience preferred
Social media experience preferred
TOOLS/EQUIPMENT USED
Ability to utilize computer systems to find information and problem solve
Basic skill in Excel, MS Word, Outlook
ENVIRONMENTAL FACTORS / WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally work in distribution as business fluctuations warrant. The noise level of the work environment is usually moderate.
REPORTING RELATIONSHIP This position reports directly to a CRC Supervisor
All offers of employment are contingent upon successful completion of a pre-employment drug screen. As a federal contractor, we participate in E-Verify. LaCrosse Footwear, Inc. is an Equal Opportunity and Affidavitate Action Employer that strives for and celebrates diversity in its workforce.
#J-18808-Ljbffr