SENIOR SALES ASSOCIATE, FULL-TIME/ DITTY BAG
Navy Exchange, Great Lakes, Illinois, United States, 60088
Job Summary
As a senior sales associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates giving work direction and training. Through a continuous learning environment you will be able to stay current on products we sell and be able to articulate our purpose in a manner that is educational, insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities Customer Service
Proactively engage and make a connection with customers
Ask questions and listen to customers needs.
Direct customers to merchandise informing them about upcoming events, promotions, mobile offers, and STAR card.
Provide premier customer service.
Cooperate and build positive inclusive and respectful relationships, take accountability for your own actions and outcomes.
Organization
Maintain store appearance.
Sales
Cross‑sell products and know the layout of the store.
Make suggestions to customers on the latest trends and current promotions based on customers’ individual needs.
Upsell products.
Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide the customer with product knowledge and specifications.
Use a Point‑of‑Sales system to process cash, exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to customers.
Complete various forms of paperwork, reports, and reconciliation.
Inventory
Be the keeper of merchandise: complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
Provide guidance on how merchandise should be displayed.
Dependability
Adhere to assigned work schedule. Ensure accurate and complete follow‑through on work assignments.
Supervisory Requirements
Provide direction, work assignments, and training of sales associates.
Other Duties as assigned
Qualifications Product Knowledge
Moderate level of knowledge of products and merchandise.
Provide training documentation to sales associates on product features.
Experience
6 months – Retail or relevant work experience required.
Communication Skills
Strong interpersonal and communication skills. Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
Mathematical Skills
Basic math functions such as addition, subtraction, multiplication, and division.
Reasoning Ability
Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.
OTHER SKILLS Enthusiastic, friendly, and energetic with a desire to provide outstanding service. WORK HOURS: Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.
MUST BE U.S. CITIZEN OR HAVE LIVED IN THE U.S. FOR THREE YEARS GENERAL EXPERIENCE 6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE Graduation from a full 4‑year or senior high school or possession of a General Education Development (GED) Certificate may be substituted for the experience requirements.
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Duties and Responsibilities Customer Service
Proactively engage and make a connection with customers
Ask questions and listen to customers needs.
Direct customers to merchandise informing them about upcoming events, promotions, mobile offers, and STAR card.
Provide premier customer service.
Cooperate and build positive inclusive and respectful relationships, take accountability for your own actions and outcomes.
Organization
Maintain store appearance.
Sales
Cross‑sell products and know the layout of the store.
Make suggestions to customers on the latest trends and current promotions based on customers’ individual needs.
Upsell products.
Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide the customer with product knowledge and specifications.
Use a Point‑of‑Sales system to process cash, exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to customers.
Complete various forms of paperwork, reports, and reconciliation.
Inventory
Be the keeper of merchandise: complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
Provide guidance on how merchandise should be displayed.
Dependability
Adhere to assigned work schedule. Ensure accurate and complete follow‑through on work assignments.
Supervisory Requirements
Provide direction, work assignments, and training of sales associates.
Other Duties as assigned
Qualifications Product Knowledge
Moderate level of knowledge of products and merchandise.
Provide training documentation to sales associates on product features.
Experience
6 months – Retail or relevant work experience required.
Communication Skills
Strong interpersonal and communication skills. Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.
Mathematical Skills
Basic math functions such as addition, subtraction, multiplication, and division.
Reasoning Ability
Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.
OTHER SKILLS Enthusiastic, friendly, and energetic with a desire to provide outstanding service. WORK HOURS: Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.
MUST BE U.S. CITIZEN OR HAVE LIVED IN THE U.S. FOR THREE YEARS GENERAL EXPERIENCE 6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE Graduation from a full 4‑year or senior high school or possession of a General Education Development (GED) Certificate may be substituted for the experience requirements.
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