Global Workforce Engagement Management Specialist
Zoom Video Communications, Myrtle Point, Oregon, United States, 97458
Employer Industry: Technology - Communications and Collaboration Solutions
Why consider this job opportunity:
Salary up to $262,400.00
Opportunity for career advancement and growth within a collaborative and innovative environment
Flexible hybrid work model with options for remote work
Comprehensive benefits program supporting physical, mental, emotional, and financial health
Work with cutting‑edge AI‑driven technologies to enhance customer experience
Engage with a supportive team committed to fair hiring practices and employee empowerment
What to Expect (Job Responsibilities):
Support Sales and Customer Success Engineering (CSE) teams during the pre‑sales cycle to demonstrate the value of Zoom’s Workforce Engagement Management (WEM) solutions
Collaborate with customers and Contact Center Solutions Engineers to understand requirements and exceed expectations
Share customer insights with Product teams to drive innovation in WEM solutions
Present and demonstrate Workforce Management (WFM) and Quality Management (QM) solutions to various stakeholders
Serve as a trusted advisor on Zoom’s WEM solutions, developing technical business plans to drive adoption and upsell opportunities
What is Required (Qualifications):
5+ years of experience in Workforce Engagement Management (WEM) using platforms such as Genesys, NICE, Verint, or Calabrio
Proven ability to deliver engaging presentations and workshops to technical and non‑technical audiences
Demonstrated success in influencing cross‑functional stakeholders and leading without direct authority
Strong business and technical acumen in Workforce Management, Quality Management, Reporting/Analytics, and AI
In‑depth understanding of Workforce Engagement Management solutions and strategies for employee engagement
How to Stand Out (Preferred Qualifications):
Experience with AI‑driven innovations in customer experience
Familiarity with various customer use cases related to Workforce Engagement Management
Proven track record of driving operational excellence in customer service environments
Ability to effectively communicate complex technical concepts to diverse audiences
#Technology #WorkforceEngagement #AI #CustomerExperience #RemoteWork
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:
Salary up to $262,400.00
Opportunity for career advancement and growth within a collaborative and innovative environment
Flexible hybrid work model with options for remote work
Comprehensive benefits program supporting physical, mental, emotional, and financial health
Work with cutting‑edge AI‑driven technologies to enhance customer experience
Engage with a supportive team committed to fair hiring practices and employee empowerment
What to Expect (Job Responsibilities):
Support Sales and Customer Success Engineering (CSE) teams during the pre‑sales cycle to demonstrate the value of Zoom’s Workforce Engagement Management (WEM) solutions
Collaborate with customers and Contact Center Solutions Engineers to understand requirements and exceed expectations
Share customer insights with Product teams to drive innovation in WEM solutions
Present and demonstrate Workforce Management (WFM) and Quality Management (QM) solutions to various stakeholders
Serve as a trusted advisor on Zoom’s WEM solutions, developing technical business plans to drive adoption and upsell opportunities
What is Required (Qualifications):
5+ years of experience in Workforce Engagement Management (WEM) using platforms such as Genesys, NICE, Verint, or Calabrio
Proven ability to deliver engaging presentations and workshops to technical and non‑technical audiences
Demonstrated success in influencing cross‑functional stakeholders and leading without direct authority
Strong business and technical acumen in Workforce Management, Quality Management, Reporting/Analytics, and AI
In‑depth understanding of Workforce Engagement Management solutions and strategies for employee engagement
How to Stand Out (Preferred Qualifications):
Experience with AI‑driven innovations in customer experience
Familiarity with various customer use cases related to Workforce Engagement Management
Proven track record of driving operational excellence in customer service environments
Ability to effectively communicate complex technical concepts to diverse audiences
#Technology #WorkforceEngagement #AI #CustomerExperience #RemoteWork
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr