FCM - Corporate Travel Consultant - Philadelphia, PA
StudentUniverse, Phila, Pennsylvania, United States
FCM - Corporate Travel Consultant - Philadelphia, PA
Job no:
529829 – E Brand:
FCM Work type:
Full time Location:
Pennsylvania Categories:
Operations and Logistics
This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel and ground transportation. You will spend two weeks (paid) training to learn our contract airfares, sharpen your Sabre skills and learn ticketing, changes and queue management.
Our corporate travel agents handle the air, car, rail and ground transportation bookings as well as ticketing, changes and queue management. You will also need to offer exceptional customer service to satisfy our business traveler’s needs.
Business hours are 8:00 AM to 8:00 PM EST, Monday – Friday. A typical schedule includes a 40‑hour work week with five 8‑hour shifts.
Key Responsibilities
Coordinate air, hotel, car and ground transportation bookings for domestic and international travel.
Build rapport and develop a relationship with business travelers to ensure their needs are met.
Ensure accurate and timely completion of reservations while meeting travelers' needs.
Execute responsibilities within company guidelines for customer service, documentation of PNRs, ticketing, invoicing and maintaining accuracy.
Stay fully informed about airline rules, regulations, tariffs and fare requirements and apply this knowledge accurately.
Deliver consultative support and exceptional customer service throughout the booking process.
Keep clients informed about all necessary travel documents and health requirements for their destinations.
Handle ticketing, Phase IVs and exchanges/changes involving complex international fares.
Manage rerouting and exchange processes to ensure minimal disruption to travel plans.
Contribute to a safe, inclusive, and accessible work environment.
Experience & Qualifications
At least 2 years of recent, prior experience in corporate travel management.
In‑depth familiarity with Sabre GDS for fare calculations, itinerary management and ticket issuance.
Experience with quality‑control processes to ensure accuracy and compliance of bookings.
Proficiency in ticketing procedures and scripting, handling complex itinerary changes and exchanges.
Ability to manipulate complex itineraries, international fares and PNRs to meet client requirements.
Polished and professional demeanor when interacting with clients and colleagues.
Ability to handle multiple urgent tasks simultaneously while maintaining efficiency and quality.
Quick and effective decision-making to resolve travel‑related issues promptly.
Excellent communication skills to keep clients informed and reassured.
Deep commitment to delivering exceptional customer service with a focus on client satisfaction.
Proficient with travel booking systems and communication tools.
Strong technical aptitude and ability to troubleshoot new technologies.
Self‑motivated with ability to work independently and manage tasks successfully.
Work Perks – What’s in it for you
Have fun:
At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition:
Celebrate success at Buzz Nights and the annual Global Gathering.
Use your smarts:
Our people use quick thinking, expertise and tenacity to always figure things out.
Love for travel:
Passion for travel drives our culture and service.
Personal connections:
We are a business built on personal relationships.
Diversity, Equity & Inclusion:
Commitment through DEI initiatives, equity assessments and inclusive recruitment protocols.
A career, not a job:
Genuine opportunities for growth and evolution.
We back our people all the way:
Commitment to supporting every employee’s professional and personal development.
Giving Back:
Corporate Social Responsibility program with volunteer days and environmental initiatives.
Benefits Include
Paid Time Off: up to 15 vacation days (prorated upon hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day and 8 recognized holidays.
Health & Wellness Programs and Employee Financial Wellness Services.
National/International Award Nights and Conferences.
Health benefits: medical, dental, vision, gender‑affirming care and fertility care.
Insurance: hospital indemnity, AD&D, critical illness, long‑term and short‑term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition Reimbursement Program.
Employee Share Plan – purchase company stock on the Australian Stock Exchange with partial company match.
Global career opportunities in a network of brands and businesses.
Location – Philadelphia, PA
For this position, we anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. On‑target earnings average range between $60,000 – $67,000. The annual salary range listed represents the total compensation package, excluding benefits.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
#J-18808-Ljbffr
529829 – E Brand:
FCM Work type:
Full time Location:
Pennsylvania Categories:
Operations and Logistics
This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel and ground transportation. You will spend two weeks (paid) training to learn our contract airfares, sharpen your Sabre skills and learn ticketing, changes and queue management.
Our corporate travel agents handle the air, car, rail and ground transportation bookings as well as ticketing, changes and queue management. You will also need to offer exceptional customer service to satisfy our business traveler’s needs.
Business hours are 8:00 AM to 8:00 PM EST, Monday – Friday. A typical schedule includes a 40‑hour work week with five 8‑hour shifts.
Key Responsibilities
Coordinate air, hotel, car and ground transportation bookings for domestic and international travel.
Build rapport and develop a relationship with business travelers to ensure their needs are met.
Ensure accurate and timely completion of reservations while meeting travelers' needs.
Execute responsibilities within company guidelines for customer service, documentation of PNRs, ticketing, invoicing and maintaining accuracy.
Stay fully informed about airline rules, regulations, tariffs and fare requirements and apply this knowledge accurately.
Deliver consultative support and exceptional customer service throughout the booking process.
Keep clients informed about all necessary travel documents and health requirements for their destinations.
Handle ticketing, Phase IVs and exchanges/changes involving complex international fares.
Manage rerouting and exchange processes to ensure minimal disruption to travel plans.
Contribute to a safe, inclusive, and accessible work environment.
Experience & Qualifications
At least 2 years of recent, prior experience in corporate travel management.
In‑depth familiarity with Sabre GDS for fare calculations, itinerary management and ticket issuance.
Experience with quality‑control processes to ensure accuracy and compliance of bookings.
Proficiency in ticketing procedures and scripting, handling complex itinerary changes and exchanges.
Ability to manipulate complex itineraries, international fares and PNRs to meet client requirements.
Polished and professional demeanor when interacting with clients and colleagues.
Ability to handle multiple urgent tasks simultaneously while maintaining efficiency and quality.
Quick and effective decision-making to resolve travel‑related issues promptly.
Excellent communication skills to keep clients informed and reassured.
Deep commitment to delivering exceptional customer service with a focus on client satisfaction.
Proficient with travel booking systems and communication tools.
Strong technical aptitude and ability to troubleshoot new technologies.
Self‑motivated with ability to work independently and manage tasks successfully.
Work Perks – What’s in it for you
Have fun:
At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition:
Celebrate success at Buzz Nights and the annual Global Gathering.
Use your smarts:
Our people use quick thinking, expertise and tenacity to always figure things out.
Love for travel:
Passion for travel drives our culture and service.
Personal connections:
We are a business built on personal relationships.
Diversity, Equity & Inclusion:
Commitment through DEI initiatives, equity assessments and inclusive recruitment protocols.
A career, not a job:
Genuine opportunities for growth and evolution.
We back our people all the way:
Commitment to supporting every employee’s professional and personal development.
Giving Back:
Corporate Social Responsibility program with volunteer days and environmental initiatives.
Benefits Include
Paid Time Off: up to 15 vacation days (prorated upon hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day and 8 recognized holidays.
Health & Wellness Programs and Employee Financial Wellness Services.
National/International Award Nights and Conferences.
Health benefits: medical, dental, vision, gender‑affirming care and fertility care.
Insurance: hospital indemnity, AD&D, critical illness, long‑term and short‑term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition Reimbursement Program.
Employee Share Plan – purchase company stock on the Australian Stock Exchange with partial company match.
Global career opportunities in a network of brands and businesses.
Location – Philadelphia, PA
For this position, we anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. On‑target earnings average range between $60,000 – $67,000. The annual salary range listed represents the total compensation package, excluding benefits.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
#J-18808-Ljbffr