Customer Service Representative
Mitchell Heating & Cooling, Rolesville, North Carolina, United States, 27571
Customer Service Coordinator
Mitchell Heating and Cooling is a family-owned business that has proudly served the Raleigh‑Durham area since 1973. Unlike many HVAC companies, we've had consistent ownership from the very beginning, providing stability and a strong sense of community.
Join a Company That Puts People First! We're looking for a Customer Service Coordinator to give our Comfort Club Members white glove service by scheduling maintenance visits, managing members renewals and customer communication.
Why Choose Mitchell Heating and Cooling?
Family‑Owned & Operated: Work for a company that values its team like family.
Career Growth & Flexibility: Opportunities to expand your skills, take on new challenges, and work with a supportive team.
Full Benefits Package: Medical insurance, paid vacation, sick time, paid holidays and 401k with company match.
Job Stability: Over 50 years in business with a stellar reputation! We are expanding our office team.
Position:
Customer Service Coordinator
Pay:
$18.00 - 20.00 per hour, depending on experience
Hours:
Monday through Friday, 9:30am - 6:00pm
What You’ll Be Doing:
Coordinate and schedule Comfort Club preventative maintenance visits to ensure timely service for members
Manage membership renewals, including proactive customer outreach and follow‑up communication
Handle inbound and outbound customer calls regarding maintenance plans, billing questions, and program details
Maintain accurate and up‑to‑date customer records in the company database
Collaborate closely with service technicians and dispatch to optimize scheduling efficiency and route planning
Promote and educate customers on Comfort Club benefits to increase engagement and retention
Support administrative functions and generate reports related to membership performance and program metrics
Use ServiceTitan daily to manage scheduling and communications
Work independently and collaborate with the team to ensure smooth operations
What We’re Looking For:
2 or more years of related experience in an office setting in customer service, schedule coordinating or equivalent combination of education and experience
Excellent customer service skills
Sales experience preferred
Proficiency with basic computer skills and Microsoft Office
Data Entry skills
Organizational skills and high attention to detail
Service Scheduling / Coordinating experience desired
Knowledge of the HVAC industry is recommended but not required
High school diploma or general education degree (GED)
If you’re looking for a company that invests in your growth, values your expertise, and treats you like family, Mitchell Heating and Cooling is the place for you.
APPLY TODAY! #J-18808-Ljbffr
Join a Company That Puts People First! We're looking for a Customer Service Coordinator to give our Comfort Club Members white glove service by scheduling maintenance visits, managing members renewals and customer communication.
Why Choose Mitchell Heating and Cooling?
Family‑Owned & Operated: Work for a company that values its team like family.
Career Growth & Flexibility: Opportunities to expand your skills, take on new challenges, and work with a supportive team.
Full Benefits Package: Medical insurance, paid vacation, sick time, paid holidays and 401k with company match.
Job Stability: Over 50 years in business with a stellar reputation! We are expanding our office team.
Position:
Customer Service Coordinator
Pay:
$18.00 - 20.00 per hour, depending on experience
Hours:
Monday through Friday, 9:30am - 6:00pm
What You’ll Be Doing:
Coordinate and schedule Comfort Club preventative maintenance visits to ensure timely service for members
Manage membership renewals, including proactive customer outreach and follow‑up communication
Handle inbound and outbound customer calls regarding maintenance plans, billing questions, and program details
Maintain accurate and up‑to‑date customer records in the company database
Collaborate closely with service technicians and dispatch to optimize scheduling efficiency and route planning
Promote and educate customers on Comfort Club benefits to increase engagement and retention
Support administrative functions and generate reports related to membership performance and program metrics
Use ServiceTitan daily to manage scheduling and communications
Work independently and collaborate with the team to ensure smooth operations
What We’re Looking For:
2 or more years of related experience in an office setting in customer service, schedule coordinating or equivalent combination of education and experience
Excellent customer service skills
Sales experience preferred
Proficiency with basic computer skills and Microsoft Office
Data Entry skills
Organizational skills and high attention to detail
Service Scheduling / Coordinating experience desired
Knowledge of the HVAC industry is recommended but not required
High school diploma or general education degree (GED)
If you’re looking for a company that invests in your growth, values your expertise, and treats you like family, Mitchell Heating and Cooling is the place for you.
APPLY TODAY! #J-18808-Ljbffr