Customer Service Representative
Classic Aire Care, Saint Louis, Missouri, United States, 63146
Overview
Classic Aire Care has an immediate opening for a full-time Call Center Representative. Our call center is open from 7am - 7pm daily from Monday through Sunday. Classic Aire Care is an HVAC and plumbing service provider celebrating nearly 100 years of operation. Our business model from the beginning has been organic growth as well as growth through acquisition. We are proud to say that Classic Aire Care is the largest and most trusted replacement HVAC contractor in the St. Louis metro area. We specialize in maintaining, servicing, and installing complete comfort and plumbing systems for residential and commercial properties. We recognize that our customers have a choice when it comes to selecting their heating, cooling, plumbing and drain team and, we want to do everything possible to ensure that Classic Aire Care is St. Louis\' preferred comfort and plumbing team by hiring top-notch talent in both the HVAC and plumbing industries. If you share Classic Aire Care core values of: Do the right thing; Care about people; Have a positive attitude; hardworking professional, then we want you on our team.
Responsibilities
Answer incoming calls and email inquiries
Schedule appointments for field service personnel and sales staff
Make outbound marketing and scheduling calls
Edit customer data base as necessary
Multi-task by navigating our software program while on the phone with customers and technicians
Hours to include evening and some weekend
Experience in HVAC and plumbing industry is a plus
Service Titan or other dispatching software knowledge is advantageous
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Generous 401k Plan
Life Insurance
Flexible Spending Account (FSA)
Paid Holidays
Paid Time Off
A fun place to work, where your contributions are recognized, appreciated and rewarded
Casual dress code
Flexible schedule
Qualifications
Solid commitment to providing superior customer service
Ability to work well under pressure and in fast paced situations
Willingness to work as part of a team
Confidence on the phone
Professional attitude
Positive attitude
Knowledge of Microsoft Office software
E-communications
HVAC and/or plumbing knowledge a PLUS
High School diploma or GED equivalent
Must be able to pass a drug screen and background check
EEOC statement: Heartland Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate. Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Responsibilities
Answer incoming calls and email inquiries
Schedule appointments for field service personnel and sales staff
Make outbound marketing and scheduling calls
Edit customer data base as necessary
Multi-task by navigating our software program while on the phone with customers and technicians
Hours to include evening and some weekend
Experience in HVAC and plumbing industry is a plus
Service Titan or other dispatching software knowledge is advantageous
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Generous 401k Plan
Life Insurance
Flexible Spending Account (FSA)
Paid Holidays
Paid Time Off
A fun place to work, where your contributions are recognized, appreciated and rewarded
Casual dress code
Flexible schedule
Qualifications
Solid commitment to providing superior customer service
Ability to work well under pressure and in fast paced situations
Willingness to work as part of a team
Confidence on the phone
Professional attitude
Positive attitude
Knowledge of Microsoft Office software
E-communications
HVAC and/or plumbing knowledge a PLUS
High School diploma or GED equivalent
Must be able to pass a drug screen and background check
EEOC statement: Heartland Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate. Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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