Job Description
Title:
Front Counter Representative
Department(s):
Counter Sales
Reports to:
Branch Manager
Job Summary/Objective of Job The Front Counter Sales Representative will be responsible for performing a variety of customer service‑related duties. These duties include in‑store sales, answering sales‑related phone calls, providing customers with estimates and options, assisting walk‑in customers, looking up parts, creating work and sales orders, creating pick tickets, and selling Valley Truck Parts, Inc. parts and services.
Summary of Essential Job Functions
Sells products and/or services to repair the problem and meet the customer’s needs
Provides pricing and availability quotes to customers in a timely and accurate manner
Follows up with customers as needed
Closes sales with potential customers by utilizing Valley’s core values, promoting availability, quality, and service where possible
Sells additional “add‑on” products or services to customers
Maintains customer goodwill by greeting and acknowledging customers
Records all sales and/or customer transactions that occur
Follows prescribed cash, credit, and check processing procedures of Valley Truck Parts, Inc.
Works with dispatch to ensure the product is delivered to customers promptly
Promotes Valley’s products in a professional manner
Qualifications
Must have capabilities of working from home with internet/WIFI access
High School Diploma or GED Equivalent
Basic computer/application skills
Ability to effectively listen and speak one‑on‑one
Ability to interpret customers’ needs
Good organization skills
Basic Knowledge of products and services
Transmission models & parts
Differential models & parts
PTO, pumps, hydraulic valves
Steering
5th Wheel models (be able to identify)
Performance Metrics
Task Completion
Productivity / Efficiency
Quality of work
Teamwork
Dependability
Physical Demands
Standing: Prolonged periods of standing are often required.
Lifting: Occasionally lifting and moving heavy parts, typically up to 50 pounds. This may include the use of Hilo as needed to assist customers.
Bending and Stooping: Frequent bending and stooping to retrieve or stock items.
Reaching: Regular reaching to access products on shelves or in storage areas.
Walking: Moving around the store or sales floor to assist customers and manage inventory.
Manual Dexterity: Handling small parts and tools, requiring good hand‑eye coordination.
Visual Acuity: Reading product labels, operating a computer, and performing other tasks that require good vision.
Communication: Clear verbal communication with customers and team members.
*These demands ensure that the representative can effectively assist customers and manage sales.*
Travel Minimal, other than what is required for the job.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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Front Counter Representative
Department(s):
Counter Sales
Reports to:
Branch Manager
Job Summary/Objective of Job The Front Counter Sales Representative will be responsible for performing a variety of customer service‑related duties. These duties include in‑store sales, answering sales‑related phone calls, providing customers with estimates and options, assisting walk‑in customers, looking up parts, creating work and sales orders, creating pick tickets, and selling Valley Truck Parts, Inc. parts and services.
Summary of Essential Job Functions
Sells products and/or services to repair the problem and meet the customer’s needs
Provides pricing and availability quotes to customers in a timely and accurate manner
Follows up with customers as needed
Closes sales with potential customers by utilizing Valley’s core values, promoting availability, quality, and service where possible
Sells additional “add‑on” products or services to customers
Maintains customer goodwill by greeting and acknowledging customers
Records all sales and/or customer transactions that occur
Follows prescribed cash, credit, and check processing procedures of Valley Truck Parts, Inc.
Works with dispatch to ensure the product is delivered to customers promptly
Promotes Valley’s products in a professional manner
Qualifications
Must have capabilities of working from home with internet/WIFI access
High School Diploma or GED Equivalent
Basic computer/application skills
Ability to effectively listen and speak one‑on‑one
Ability to interpret customers’ needs
Good organization skills
Basic Knowledge of products and services
Transmission models & parts
Differential models & parts
PTO, pumps, hydraulic valves
Steering
5th Wheel models (be able to identify)
Performance Metrics
Task Completion
Productivity / Efficiency
Quality of work
Teamwork
Dependability
Physical Demands
Standing: Prolonged periods of standing are often required.
Lifting: Occasionally lifting and moving heavy parts, typically up to 50 pounds. This may include the use of Hilo as needed to assist customers.
Bending and Stooping: Frequent bending and stooping to retrieve or stock items.
Reaching: Regular reaching to access products on shelves or in storage areas.
Walking: Moving around the store or sales floor to assist customers and manage inventory.
Manual Dexterity: Handling small parts and tools, requiring good hand‑eye coordination.
Visual Acuity: Reading product labels, operating a computer, and performing other tasks that require good vision.
Communication: Clear verbal communication with customers and team members.
*These demands ensure that the representative can effectively assist customers and manage sales.*
Travel Minimal, other than what is required for the job.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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