Remote | Reports to: Director of Sales |Minimal Travel Required
Company Background Never Alone is a healthcare technology company transforming care delivery for seniors and post-acute populations through always-on telehealth and care solutions. The company provides 24/7/365 access to licensed clinical professionals via a secure, purpose-built platform designed for senior living communities, seniors at home, skilled nursing facilities, home health agencies, hospice providers, and other care organizations.
By combining simple, easy-to-use technology with immediate access to medical expertise, Never Alone helps care teams make timely decisions, reduce unnecessary hospital transfers, and improve resident outcomes. Never Alone supports “treat-in-place” care, strengthens staff confidence, and enhances peace of mind for residents and families.
Job Summary The Inside Sales Representative is the heartbeat of Never Alone's day-to-day sales engine — a warm, energetic, and highly organized relationship builder who keeps prospects moving through the pipeline, existing customers engaged and growing, and partner agencies connected to the right resources. This is a phone- and video-first role that blends new business development, account growth, platform adoption, and cross-continuum referral generation into one dynamic position.
The ideal candidate is someone who genuinely loves people, thrives on conversation, and brings infectious energy to every interaction. You don't just make calls — you make connections. You listen carefully, ask smart questions, and have a natural ability to match what Never Alone offers with what a customer or prospect truly needs. Whether you're following up on a warm lead, re-engaging a quiet account, walking someone through a platform demo, or connecting a facility to a partner agency, you do it with enthusiasm, empathy, and professionalism.
This role reports directly to the Director of Sales and works in close coordination with the field sales team, operations, and partner agencies across the care continuum.
Major Job Duties & Responsibilities
Conduct high-volume, high-quality outbound calls and video meetings to prospective SNF, AL/IL, Home Health, Hospice, and ACO customers to introduce the Never Alone platform and generate qualified pipeline.
Research and identify key decision-makers at target organizations, developing personalized outreach strategies that resonate with each prospect's specific care setting and operational priorities.
Follow up consistently and persistently on inbound leads, conference contacts, and marketing-generated inquiries to convert interest into scheduled discovery meetings and demos.
Maintain a proactive daily outreach cadence, balancing new prospecting with pipeline nurturing to ensure a steady flow of opportunities at every stage.
Collaborate with field sales representatives to coordinate outreach strategies, hand off qualified opportunities, and support territory coverage for the national and D2C sales teams.
Serve as a proactive point of contact for existing Never Alone customers, conducting regular check-in calls to assess platform usage, surface adoption barriers, and celebrate wins with the care team.
Monitor account utilization data and engagement metrics to identify customers who may be underusing the platform, then develop and execute targeted outreach plans to re-engage and re-energize those accounts.
Guide customers through best practices, feature highlights, and workflow tips that help them get maximum value from the Never Alone platform in their day-to-day clinical operations.
Work closely with the Operations team to flag adoption concerns early, coordinate training support, and ensure customers feel consistently supported and valued.
Track and report on adoption trends across the customer base, providing insights to the Director of Sales and internal teams to inform customer success strategies.
White Space & Expansion Selling
Identify and pursue white space opportunities within existing accounts — uncovering additional facilities, departments, care lines, or patient populations that are not yet using Never Alone.
Conduct structured account reviews to map current usage against the full breadth of the Never Alone platform, identifying gaps where additional services or expanded deployments could deliver meaningful value.
Present upsell and cross-sell opportunities to existing customers in a consultative, low-pressure manner, framing expansion as a natural next step in their journey toward better care delivery.
Partner with field sales representatives on larger expansion opportunities that require in-person engagement or executive-level conversations.
Maintain an up-to-date expansion pipeline in HubSpot CRM, tracking white space opportunities by account alongside new business pipeline.
Partner Agency Referrals
Develop a working knowledge of Never Alone's partner agency network across the care continuum, including home health agencies, hospice providers, ACOs, managed care organizations, and community-based service providers.
Identify referral opportunities during customer and prospect conversations, connecting individuals and organizations to the right partner agencies when Never Alone alone cannot fully meet their needs.
Build and maintain warm relationships with partner agency contacts, facilitating two-way referral flows that benefit patients, partner agencies, and Never Alone alike.
Document referral activity in CRM and track outcomes to demonstrate the value of the partner network and identify opportunities to deepen key relationships.
Work with the Director of Sales and operations leadership to refine the referral process and identify new partner agencies that can strengthen Never Alone's care continuum offering.
Product Demonstrations
Conduct live virtual product demonstrations for prospects and existing customers, delivering clear, engaging, and personalized walkthroughs of the Never Alone platform tailored to each audience's care setting and priorities.
Prepare for demos with thorough discovery, ensuring each demonstration speaks directly to the clinical workflows, pain points, and goals of the people in the room.
Follow up all demonstrations with timely, personalized outreach that reinforces key value points, addresses questions, and advances the opportunity toward a next step.
Support field sales representatives with demo preparation, logistics, and follow-through for joint calls and in-person presentations.
Continuously sharpen demo skills and platform knowledge, staying current on new features, use cases, and customer success stories that strengthen the Never Alone narrative.
Maintain meticulous, real-time records in HubSpot CRM for all prospect and customer interactions, including call notes, email activity, demo outcomes, and next steps.
Track personal performance metrics including call volume, demo completions, pipeline generated, adoption improvements, and referrals facilitated.
Provide regular activity and pipeline updates to the Director of Sales, highlighting wins, trends, and areas where additional support or resources are needed.
Use CRM data proactively to prioritize outreach, identify at-risk accounts, and spot expansion opportunities before they become problems or missed revenue.
Qualifications Experience:
2+ years of inside sales, business development, or account management experience, ideally in healthcare technology, SaaS, or a clinical services environment.
Experience conducting virtual product demonstrations and managing a multi-touch outbound prospecting cadence.
Familiarity with post-acute care settings — including SNF, AL/IL, Home Health, or Hospice — is a significant plus, though a genuine passion for healthcare and senior care will be equally considered.
Experience working with CRM platforms (HubSpot preferred) for pipeline tracking, activity logging, and reporting.
Working knowledge of or genuine curiosity about post-acute care settings and how care is delivered across SNF, AL/IL, Home Health, Hospice, and community-based environments.
Basic understanding of how technology purchasing and adoption decisions are made in healthcare organizations.
Familiarity with the care continuum and how different provider types interact, refer, and coordinate with one another is a meaningful advantage.
Technical Skills:
Proficient in HubSpot CRM or a comparable sales CRM platform.
Comfortable conducting virtual meetings and demonstrations via Zoom, Microsoft Teams, or similar video conferencing tools.
Quick learner with new software — able to develop strong platform expertise in the Never Alone product to support confident, credible demonstrations.
Education:
Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field preferred.
Equivalent combination of education and relevant work experience will be considered.
Travel:
Remote position; candidates may be located anywhere in the continental United States.
Minimal travel required — occasional attendance at national conferences, team meetings, or key customer visits as needed.
Performance Metrics
Volume and quality of outbound calls, emails, and video meetings completed weekly
Number of new qualified opportunities generated and handed off or advanced in pipeline
Product demonstrations completed and conversion rate from demo to next step
Platform adoption and utilization improvement scores across assigned accounts
White space and expansion pipeline value created within existing accounts
Number and quality of partner agency referrals facilitated across the care continuum
CRM accuracy, completeness, and timeliness of activity logging
Customer satisfaction and engagement feedback
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Company Background Never Alone is a healthcare technology company transforming care delivery for seniors and post-acute populations through always-on telehealth and care solutions. The company provides 24/7/365 access to licensed clinical professionals via a secure, purpose-built platform designed for senior living communities, seniors at home, skilled nursing facilities, home health agencies, hospice providers, and other care organizations.
By combining simple, easy-to-use technology with immediate access to medical expertise, Never Alone helps care teams make timely decisions, reduce unnecessary hospital transfers, and improve resident outcomes. Never Alone supports “treat-in-place” care, strengthens staff confidence, and enhances peace of mind for residents and families.
Job Summary The Inside Sales Representative is the heartbeat of Never Alone's day-to-day sales engine — a warm, energetic, and highly organized relationship builder who keeps prospects moving through the pipeline, existing customers engaged and growing, and partner agencies connected to the right resources. This is a phone- and video-first role that blends new business development, account growth, platform adoption, and cross-continuum referral generation into one dynamic position.
The ideal candidate is someone who genuinely loves people, thrives on conversation, and brings infectious energy to every interaction. You don't just make calls — you make connections. You listen carefully, ask smart questions, and have a natural ability to match what Never Alone offers with what a customer or prospect truly needs. Whether you're following up on a warm lead, re-engaging a quiet account, walking someone through a platform demo, or connecting a facility to a partner agency, you do it with enthusiasm, empathy, and professionalism.
This role reports directly to the Director of Sales and works in close coordination with the field sales team, operations, and partner agencies across the care continuum.
Major Job Duties & Responsibilities
Conduct high-volume, high-quality outbound calls and video meetings to prospective SNF, AL/IL, Home Health, Hospice, and ACO customers to introduce the Never Alone platform and generate qualified pipeline.
Research and identify key decision-makers at target organizations, developing personalized outreach strategies that resonate with each prospect's specific care setting and operational priorities.
Follow up consistently and persistently on inbound leads, conference contacts, and marketing-generated inquiries to convert interest into scheduled discovery meetings and demos.
Maintain a proactive daily outreach cadence, balancing new prospecting with pipeline nurturing to ensure a steady flow of opportunities at every stage.
Collaborate with field sales representatives to coordinate outreach strategies, hand off qualified opportunities, and support territory coverage for the national and D2C sales teams.
Serve as a proactive point of contact for existing Never Alone customers, conducting regular check-in calls to assess platform usage, surface adoption barriers, and celebrate wins with the care team.
Monitor account utilization data and engagement metrics to identify customers who may be underusing the platform, then develop and execute targeted outreach plans to re-engage and re-energize those accounts.
Guide customers through best practices, feature highlights, and workflow tips that help them get maximum value from the Never Alone platform in their day-to-day clinical operations.
Work closely with the Operations team to flag adoption concerns early, coordinate training support, and ensure customers feel consistently supported and valued.
Track and report on adoption trends across the customer base, providing insights to the Director of Sales and internal teams to inform customer success strategies.
White Space & Expansion Selling
Identify and pursue white space opportunities within existing accounts — uncovering additional facilities, departments, care lines, or patient populations that are not yet using Never Alone.
Conduct structured account reviews to map current usage against the full breadth of the Never Alone platform, identifying gaps where additional services or expanded deployments could deliver meaningful value.
Present upsell and cross-sell opportunities to existing customers in a consultative, low-pressure manner, framing expansion as a natural next step in their journey toward better care delivery.
Partner with field sales representatives on larger expansion opportunities that require in-person engagement or executive-level conversations.
Maintain an up-to-date expansion pipeline in HubSpot CRM, tracking white space opportunities by account alongside new business pipeline.
Partner Agency Referrals
Develop a working knowledge of Never Alone's partner agency network across the care continuum, including home health agencies, hospice providers, ACOs, managed care organizations, and community-based service providers.
Identify referral opportunities during customer and prospect conversations, connecting individuals and organizations to the right partner agencies when Never Alone alone cannot fully meet their needs.
Build and maintain warm relationships with partner agency contacts, facilitating two-way referral flows that benefit patients, partner agencies, and Never Alone alike.
Document referral activity in CRM and track outcomes to demonstrate the value of the partner network and identify opportunities to deepen key relationships.
Work with the Director of Sales and operations leadership to refine the referral process and identify new partner agencies that can strengthen Never Alone's care continuum offering.
Product Demonstrations
Conduct live virtual product demonstrations for prospects and existing customers, delivering clear, engaging, and personalized walkthroughs of the Never Alone platform tailored to each audience's care setting and priorities.
Prepare for demos with thorough discovery, ensuring each demonstration speaks directly to the clinical workflows, pain points, and goals of the people in the room.
Follow up all demonstrations with timely, personalized outreach that reinforces key value points, addresses questions, and advances the opportunity toward a next step.
Support field sales representatives with demo preparation, logistics, and follow-through for joint calls and in-person presentations.
Continuously sharpen demo skills and platform knowledge, staying current on new features, use cases, and customer success stories that strengthen the Never Alone narrative.
Maintain meticulous, real-time records in HubSpot CRM for all prospect and customer interactions, including call notes, email activity, demo outcomes, and next steps.
Track personal performance metrics including call volume, demo completions, pipeline generated, adoption improvements, and referrals facilitated.
Provide regular activity and pipeline updates to the Director of Sales, highlighting wins, trends, and areas where additional support or resources are needed.
Use CRM data proactively to prioritize outreach, identify at-risk accounts, and spot expansion opportunities before they become problems or missed revenue.
Qualifications Experience:
2+ years of inside sales, business development, or account management experience, ideally in healthcare technology, SaaS, or a clinical services environment.
Experience conducting virtual product demonstrations and managing a multi-touch outbound prospecting cadence.
Familiarity with post-acute care settings — including SNF, AL/IL, Home Health, or Hospice — is a significant plus, though a genuine passion for healthcare and senior care will be equally considered.
Experience working with CRM platforms (HubSpot preferred) for pipeline tracking, activity logging, and reporting.
Working knowledge of or genuine curiosity about post-acute care settings and how care is delivered across SNF, AL/IL, Home Health, Hospice, and community-based environments.
Basic understanding of how technology purchasing and adoption decisions are made in healthcare organizations.
Familiarity with the care continuum and how different provider types interact, refer, and coordinate with one another is a meaningful advantage.
Technical Skills:
Proficient in HubSpot CRM or a comparable sales CRM platform.
Comfortable conducting virtual meetings and demonstrations via Zoom, Microsoft Teams, or similar video conferencing tools.
Quick learner with new software — able to develop strong platform expertise in the Never Alone product to support confident, credible demonstrations.
Education:
Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field preferred.
Equivalent combination of education and relevant work experience will be considered.
Travel:
Remote position; candidates may be located anywhere in the continental United States.
Minimal travel required — occasional attendance at national conferences, team meetings, or key customer visits as needed.
Performance Metrics
Volume and quality of outbound calls, emails, and video meetings completed weekly
Number of new qualified opportunities generated and handed off or advanced in pipeline
Product demonstrations completed and conversion rate from demo to next step
Platform adoption and utilization improvement scores across assigned accounts
White space and expansion pipeline value created within existing accounts
Number and quality of partner agency referrals facilitated across the care continuum
CRM accuracy, completeness, and timeliness of activity logging
Customer satisfaction and engagement feedback
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