Account Services Representative (Collections)
Barnes & Thornburg LLP, Indianapolis, Indiana, us, 46262
Responsible for reviewing aged accounts receivable, analyzing account history and determining proper collection approach to ensure timely collection of accounts receivable. Contacts clients and updates the collections system with details of the calls. Create reports on problematic accounts and provides them to upper management. Work with the client and/or attorney to resolve any disputes or misunderstandings. Works closely with billers to help resolve billing questions. Observes confidentiality of client and firm matters.
Proactively and professionally interact with firm clients and billing attorneys to facilitate the timely payment of invoices as well as identify any challenges to the client submitting timely payment
Review aged accounts receivable, analyze account history and determine proper collection approach to ensure timely collection of accounts receivable
Contact clients directly via telephone, email and formal letters in accordance with the firm's collection policies and procedures
Enter and maintain accurate, complete and up-to-date information summarizing all collection related activities in the firm's collection software; schedule and maintain follow ups
Research and resolve, or initiate the resolution process, for problematic, disputed, and/or past due invoices
Provide information to firm attorneys regarding status of their client's accounts receivables
Monitor payment arrangements to ensure compliance with payment terms
Promptly respond to inquiries from clients, attorneys and staff, while maintaining a high level of tact and professionalism
Prepare reports and analysis on the status of collection matters; provide regular updates to management on these matters
Recommend write-offs and/or placement with outside collection agencies or law firms when collection efforts have been exhausted
Assists with the backup of Cash Receipts and their responsibilities on an occasional basis
Assists Director of Receivables as required.
Knowledge, Skills And Abilities Required
A minimum of 3 to 5 years of related financial experience in a professional services organization; law firm experience preferred
Working knowledge of credit practices and strong working knowledge of collection techniques
Proficiency in MS Office; strong knowledge of Excel preferred
Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the firm
Strong writing skills necessary
Ability to effectively handle telephone calls with tact, diplomacy and professionalism
Highly self-motivated, self-directed and attentive to detail
Must be able to multi-task
Must be able to work in a team environment as well as work independently
Ability to effectively prioritize and execute tasks in a high-pressure environment
Demonstrated problem-solving skills
Ability to foster an atmosphere of support, teamwork and effective collaboration
Working Conditions
Normal office environment with little exposure to excessive noise, dust, temperature and the like.
Work occasionally requires more than 37.5 hours per week to perform the essential duties of the position.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
Equal Employment And Opportunity Statement Barnes & Thornburg is committed to equal employment opportunity in both principle and as a matter of policy. We will recruit, hire, train, promote, compensate and provide benefits to all applicants and employees without regard to ancestry, sex, race, color, ethnicity, national origin, gender, age, religion, religious creed, mental and/or physical disability, medical condition, military and/or veteran’s status, genetic information, marital status, sexual orientation, gender identity and/or expression, or any other basis protected by applicable federal, state and local laws. This policy applies to all recruiting, hiring, promotions, upgrades, layoffs, compensation, benefits, terminations and all other privileges, terms and conditions of employment. The firm complies fully with all federal, state and local equal employment opportunity laws.
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Proactively and professionally interact with firm clients and billing attorneys to facilitate the timely payment of invoices as well as identify any challenges to the client submitting timely payment
Review aged accounts receivable, analyze account history and determine proper collection approach to ensure timely collection of accounts receivable
Contact clients directly via telephone, email and formal letters in accordance with the firm's collection policies and procedures
Enter and maintain accurate, complete and up-to-date information summarizing all collection related activities in the firm's collection software; schedule and maintain follow ups
Research and resolve, or initiate the resolution process, for problematic, disputed, and/or past due invoices
Provide information to firm attorneys regarding status of their client's accounts receivables
Monitor payment arrangements to ensure compliance with payment terms
Promptly respond to inquiries from clients, attorneys and staff, while maintaining a high level of tact and professionalism
Prepare reports and analysis on the status of collection matters; provide regular updates to management on these matters
Recommend write-offs and/or placement with outside collection agencies or law firms when collection efforts have been exhausted
Assists with the backup of Cash Receipts and their responsibilities on an occasional basis
Assists Director of Receivables as required.
Knowledge, Skills And Abilities Required
A minimum of 3 to 5 years of related financial experience in a professional services organization; law firm experience preferred
Working knowledge of credit practices and strong working knowledge of collection techniques
Proficiency in MS Office; strong knowledge of Excel preferred
Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the firm
Strong writing skills necessary
Ability to effectively handle telephone calls with tact, diplomacy and professionalism
Highly self-motivated, self-directed and attentive to detail
Must be able to multi-task
Must be able to work in a team environment as well as work independently
Ability to effectively prioritize and execute tasks in a high-pressure environment
Demonstrated problem-solving skills
Ability to foster an atmosphere of support, teamwork and effective collaboration
Working Conditions
Normal office environment with little exposure to excessive noise, dust, temperature and the like.
Work occasionally requires more than 37.5 hours per week to perform the essential duties of the position.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
Equal Employment And Opportunity Statement Barnes & Thornburg is committed to equal employment opportunity in both principle and as a matter of policy. We will recruit, hire, train, promote, compensate and provide benefits to all applicants and employees without regard to ancestry, sex, race, color, ethnicity, national origin, gender, age, religion, religious creed, mental and/or physical disability, medical condition, military and/or veteran’s status, genetic information, marital status, sexual orientation, gender identity and/or expression, or any other basis protected by applicable federal, state and local laws. This policy applies to all recruiting, hiring, promotions, upgrades, layoffs, compensation, benefits, terminations and all other privileges, terms and conditions of employment. The firm complies fully with all federal, state and local equal employment opportunity laws.
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