Senior Customer Service Representative
City of Fort Lauderdale, Fort Lauderdale, Florida, us, 33336
The hourly rate for this position is $21.95 per hour.**
Position Summary
The hourly rate for this position is $21.95 per hour.**
Provides a wide variety of complex customer service in support of various departments, involving extensive in-personal and telephone contacts with customers.
Performs a variety of general clerical tasks. Responds to customer complaints and inquiries.
In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants).
Essential Job Functions
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
Leads, plans, reviews and participates in the work of employees responsible for providing a wide variety of customer services in support of assigned department Maintains and updates complex filing systems; processing forms, reports and various permits; preparing general correspondence; performing calculations and monetary transactions Researches files and records depending on area of assignment Responds to customer inquiries and complaints in a timely and efficient manner Resolves problems and explains applicable policies and procedures Provides support and guidance to supervisors and management staff May verify the work of other team members for accuracy, proper work methods, techniques and compliance with applicable standards and specifications Performs related work as required
Job Requirements, Preferences & Work Environment
High School Diploma or G.E.D. equivalency Three (3) to five (5) years of general clerical work, billing, collecting payments, and related experience involving extensive public contact. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education. If claiming Veterans' Preference, you must attach a copy of the DD214 Member 4 form (or other supporting claim documents) to your on-line application.
As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.
Physical Standards Required To Perform Essential Job Functions
The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. Position involves light physical demands, such as exerting up to 30 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How To Apply & Supplemental Information
Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.
The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law.
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
Click here for an overview of employment information including our benefits package.
Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale. Click here for more information or to see if you qualify.
In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click here to view additional information on the Florida Retirement System.
01
Are you a current City of Fort Lauderdale employee?
Yes No
02
Have successfully graduated from a standard high school, or do you possess an acceptable G.E.D. certificate?
Yes No
03
How many years of experience do you possess in clerical accounting work, maintaining and verifying fiscal records and accounts?
Less than 1 year 1 - 2 years 3 - 4 years 5 or more years No Experience
04
Do you possess any experience in clerical accounting work, maintaining and verifying fiscal records and accounts, included some supervisory responsibility at the lead worker level or above?
Yes No
05
Describe your experience supervising, leading, or training employees (preferably in the area of customer service). Please include the name of the employer, your job title, length of time in the supervisory role and the number of direct reports. If no experience, write N/A.
06
Describe your experience in customer service. Include the number of years of experience in your answer. If no experience, write N/A.
07
Describe your experience and skill level in word processing programs, spreadsheet programs, and electronic file management. If no experience, write N/A.
08
Customer service is an essential component of this position, as the incumbent will have regular interaction with both internal and external customers in person and on the phone. Describe your approach to customer service, and provide an example of when you provided service to a difficult customer.
Required Question
#J-18808-Ljbffr
Position Summary
The hourly rate for this position is $21.95 per hour.**
Provides a wide variety of complex customer service in support of various departments, involving extensive in-personal and telephone contacts with customers.
Performs a variety of general clerical tasks. Responds to customer complaints and inquiries.
In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants).
Essential Job Functions
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
Leads, plans, reviews and participates in the work of employees responsible for providing a wide variety of customer services in support of assigned department Maintains and updates complex filing systems; processing forms, reports and various permits; preparing general correspondence; performing calculations and monetary transactions Researches files and records depending on area of assignment Responds to customer inquiries and complaints in a timely and efficient manner Resolves problems and explains applicable policies and procedures Provides support and guidance to supervisors and management staff May verify the work of other team members for accuracy, proper work methods, techniques and compliance with applicable standards and specifications Performs related work as required
Job Requirements, Preferences & Work Environment
High School Diploma or G.E.D. equivalency Three (3) to five (5) years of general clerical work, billing, collecting payments, and related experience involving extensive public contact. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education. If claiming Veterans' Preference, you must attach a copy of the DD214 Member 4 form (or other supporting claim documents) to your on-line application.
As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.
Physical Standards Required To Perform Essential Job Functions
The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. Position involves light physical demands, such as exerting up to 30 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How To Apply & Supplemental Information
Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.
The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law.
The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.
Click here for an overview of employment information including our benefits package.
Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale. Click here for more information or to see if you qualify.
In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click here to view additional information on the Florida Retirement System.
01
Are you a current City of Fort Lauderdale employee?
Yes No
02
Have successfully graduated from a standard high school, or do you possess an acceptable G.E.D. certificate?
Yes No
03
How many years of experience do you possess in clerical accounting work, maintaining and verifying fiscal records and accounts?
Less than 1 year 1 - 2 years 3 - 4 years 5 or more years No Experience
04
Do you possess any experience in clerical accounting work, maintaining and verifying fiscal records and accounts, included some supervisory responsibility at the lead worker level or above?
Yes No
05
Describe your experience supervising, leading, or training employees (preferably in the area of customer service). Please include the name of the employer, your job title, length of time in the supervisory role and the number of direct reports. If no experience, write N/A.
06
Describe your experience in customer service. Include the number of years of experience in your answer. If no experience, write N/A.
07
Describe your experience and skill level in word processing programs, spreadsheet programs, and electronic file management. If no experience, write N/A.
08
Customer service is an essential component of this position, as the incumbent will have regular interaction with both internal and external customers in person and on the phone. Describe your approach to customer service, and provide an example of when you provided service to a difficult customer.
Required Question
#J-18808-Ljbffr