Job Description
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Old Bridge, United States. As a vital member of our organization, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.
Answer incoming customer inquiries via phone, email, and chat in a prompt and professional manner
Address customer concerns and complaints with empathy and patience, striving for first-contact resolution
Provide accurate and detailed information about our products, services, and company policies
Process orders, returns, and exchanges efficiently and accurately
Identify and elevate complex issues to appropriate departments when necessary
Maintain comprehensive records of customer interactions and transactions
Collaborate with team members to continuously improve customer service processes
Stay up-to-date on product knowledge and company policies
Meet or exceed customer satisfaction and performance metrics
Participate in ongoing training and development programs to enhance customer service skills
Qualifications
Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely
Strong problem-solving abilities and keen attention to detail
Active listening skills and the patience to handle customer concerns with empathy
Proficiency in customer service software and basic computer skills
Ability to multitask and manage time effectively in a fast-paced environment
High school diploma or equivalent
Previous customer service experience preferred
Flexibility to work various shifts, including weekends and holidays, as needed
Strong organizational skills and the ability to prioritize tasks efficiently
Enthusiasm for delivering exceptional customer experiences and building positive relationships
Ability to remain calm and professional under pressure
Basic math skills for processing transactions and handling account-related inquiries
Additional Information
Ability to differentiate between hot and cold surfaces
Temperaments
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Physical Requirements Standing
Most tasks are performed from a standing position
Walking
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
Cases are usually lifted from floor and stacked onto shelves up to 72 inches high
Lifting
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the storeTrays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24-30 and requires a force of up to 7.5 pounds to push
Trays may also be pulled
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Forward bending at the waist is necessary at the pizza assembly station
Toe room is present, but workers are unable to flex their knees while standing at this station
Duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day
Forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas
Reaching
Reaching is performed continuously; up, down and forward
Hand Tasks
Eye-hand coordination is essential; use of hands is continuous during the day
Frequently activities require use of one or both hands
Shaping pizza dough requires frequent and forceful use of forearms and wrists
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Answer incoming customer inquiries via phone, email, and chat in a prompt and professional manner
Address customer concerns and complaints with empathy and patience, striving for first-contact resolution
Provide accurate and detailed information about our products, services, and company policies
Process orders, returns, and exchanges efficiently and accurately
Identify and elevate complex issues to appropriate departments when necessary
Maintain comprehensive records of customer interactions and transactions
Collaborate with team members to continuously improve customer service processes
Stay up-to-date on product knowledge and company policies
Meet or exceed customer satisfaction and performance metrics
Participate in ongoing training and development programs to enhance customer service skills
Qualifications
Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely
Strong problem-solving abilities and keen attention to detail
Active listening skills and the patience to handle customer concerns with empathy
Proficiency in customer service software and basic computer skills
Ability to multitask and manage time effectively in a fast-paced environment
High school diploma or equivalent
Previous customer service experience preferred
Flexibility to work various shifts, including weekends and holidays, as needed
Strong organizational skills and the ability to prioritize tasks efficiently
Enthusiasm for delivering exceptional customer experiences and building positive relationships
Ability to remain calm and professional under pressure
Basic math skills for processing transactions and handling account-related inquiries
Additional Information
Ability to differentiate between hot and cold surfaces
Temperaments
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Physical Requirements Standing
Most tasks are performed from a standing position
Walking
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
Cases are usually lifted from floor and stacked onto shelves up to 72 inches high
Lifting
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the storeTrays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24-30 and requires a force of up to 7.5 pounds to push
Trays may also be pulled
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Forward bending at the waist is necessary at the pizza assembly station
Toe room is present, but workers are unable to flex their knees while standing at this station
Duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day
Forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas
Reaching
Reaching is performed continuously; up, down and forward
Hand Tasks
Eye-hand coordination is essential; use of hands is continuous during the day
Frequently activities require use of one or both hands
Shaping pizza dough requires frequent and forceful use of forearms and wrists
#J-18808-Ljbffr