Customer Service Representative
Community Choice Financial Family of Brands, Memphis, Tennessee, us, 37544
Overview
Memphis, TN
— As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Your Opportunity
Customer Service Representative Memphis, TN As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on! Compensation & Benefits
The hourly wage for the position is
$14.00 per hour . The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules to boost professional and personal development. Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Medical insurance options with telemedicine and health savings account (HSA) or flexible spending account (FSA). Traditional 401(k) and Roth 401(k) with a generous company match. Company-sponsored Life and AD&D Insurance. Voluntary benefits including dental, vision, disability, life, and additional coverages. Free access to mental health resources and life coaching through our Employee Assistance Program. Discounts through nationwide and local retailers. Paid time off starting at 12 days in your first year. What You’ll Do – Essential Duties And Responsibilities Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Offer personalized financial services that fit customers’ needs. Enter and maintain customer information in a Point of Sale (POS) system with precision. Build new business by completing daily call campaigns. Assist in customer account management and collections by accepting payments and managing appointments. Perform duties outside the office when applicable (e.g., on-site vehicle appraisals, store errands, external marketing) and participate in in-store/community events. Maintain store appearance and cleanliness to enhance customer experience. Follow security protocols and conduct opening/closing procedures, including vault and cash drawer management as needed. Uphold compliance with company policies and applicable laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic, fast-paced environment and manage multiple tasks to meet performance standards. Perform additional tasks as directed by leadership. Maintain a full-time schedule with regular in-person attendance, including weekends. A full-time schedule includes at least 40 hours per week. Store hours and minimum hours may change by brand at the company’s discretion. Speak with your recruiter for the latest requirements. What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent. Excellent verbal and written communication skills, with a professional demeanor. Meticulous attention to detail and accurate data entry. Proficiency with phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Valid driver’s license, auto insurance, and access to a personal vehicle for use during the workday (mileage compensated). Background check required in accordance with applicable law. Ability to meet the physical demands of the position (e.g., standing up to 90% of the time, lifting up to 25 pounds, and operating basic controls). Nice To Haves – Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing. Cash handling and cash drawer/vault management experience. Bilingual (English/Spanish) is a plus and may be required for certain locations. Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose
The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is committed to helping people access short-term financial services when they need them most. Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers The information contained herein is not intended to be an all-inclusive list of duties and responsibilities, nor is it intended to be an all-inclusive list of skills and abilities required. The Company may revise the job description at any time, and additional functions may be assigned as deemed appropriate. Requirements, skills, and abilities are illustrative of the minimal standards required to perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information during the interview or hiring process. Official email communication will come from the domains @ccfi.com. In-store positions are in-person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
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Memphis, TN
— As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Your Opportunity
Customer Service Representative Memphis, TN As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on! Compensation & Benefits
The hourly wage for the position is
$14.00 per hour . The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules to boost professional and personal development. Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Medical insurance options with telemedicine and health savings account (HSA) or flexible spending account (FSA). Traditional 401(k) and Roth 401(k) with a generous company match. Company-sponsored Life and AD&D Insurance. Voluntary benefits including dental, vision, disability, life, and additional coverages. Free access to mental health resources and life coaching through our Employee Assistance Program. Discounts through nationwide and local retailers. Paid time off starting at 12 days in your first year. What You’ll Do – Essential Duties And Responsibilities Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Offer personalized financial services that fit customers’ needs. Enter and maintain customer information in a Point of Sale (POS) system with precision. Build new business by completing daily call campaigns. Assist in customer account management and collections by accepting payments and managing appointments. Perform duties outside the office when applicable (e.g., on-site vehicle appraisals, store errands, external marketing) and participate in in-store/community events. Maintain store appearance and cleanliness to enhance customer experience. Follow security protocols and conduct opening/closing procedures, including vault and cash drawer management as needed. Uphold compliance with company policies and applicable laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic, fast-paced environment and manage multiple tasks to meet performance standards. Perform additional tasks as directed by leadership. Maintain a full-time schedule with regular in-person attendance, including weekends. A full-time schedule includes at least 40 hours per week. Store hours and minimum hours may change by brand at the company’s discretion. Speak with your recruiter for the latest requirements. What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent. Excellent verbal and written communication skills, with a professional demeanor. Meticulous attention to detail and accurate data entry. Proficiency with phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Valid driver’s license, auto insurance, and access to a personal vehicle for use during the workday (mileage compensated). Background check required in accordance with applicable law. Ability to meet the physical demands of the position (e.g., standing up to 90% of the time, lifting up to 25 pounds, and operating basic controls). Nice To Haves – Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing. Cash handling and cash drawer/vault management experience. Bilingual (English/Spanish) is a plus and may be required for certain locations. Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose
The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is committed to helping people access short-term financial services when they need them most. Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers The information contained herein is not intended to be an all-inclusive list of duties and responsibilities, nor is it intended to be an all-inclusive list of skills and abilities required. The Company may revise the job description at any time, and additional functions may be assigned as deemed appropriate. Requirements, skills, and abilities are illustrative of the minimal standards required to perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information during the interview or hiring process. Official email communication will come from the domains @ccfi.com. In-store positions are in-person only. The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
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