It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.
What you get to do in this role:
The Learning Experience Technologist is responsible for making sure new learning ideas actually work in our platforms at scale. This role partners with Innovation Program Managers, Creative Strategists, Instructional Designers, and Operations to assess what is technically possible, what is fragile, and what will break when usage grows. They prototype and configure learning experiences across our LMS, content tools, AI platforms, and video systems, identify risks early, and recommend practical solutions or constraints. During pilots, they help design experiences that reflect real production conditions, and when initiatives move forward, they support clean handoff by documenting requirements, integrations, and operational considerations. Success in this role means fewer surprises during rollout, smoother scaling, and learning experiences that are innovative without being unrealistic. In order to qualify for and be successful in this role, you should have:
Platform Fluency, Prototyping & Configuration Learning Platform Configuration, Content & Experience Tooling, Applied AI & Automation Literacy Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
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The Learning Experience Technologist is responsible for making sure new learning ideas actually work in our platforms at scale. This role partners with Innovation Program Managers, Creative Strategists, Instructional Designers, and Operations to assess what is technically possible, what is fragile, and what will break when usage grows. They prototype and configure learning experiences across our LMS, content tools, AI platforms, and video systems, identify risks early, and recommend practical solutions or constraints. During pilots, they help design experiences that reflect real production conditions, and when initiatives move forward, they support clean handoff by documenting requirements, integrations, and operational considerations. Success in this role means fewer surprises during rollout, smoother scaling, and learning experiences that are innovative without being unrealistic. In order to qualify for and be successful in this role, you should have:
Platform Fluency, Prototyping & Configuration Learning Platform Configuration, Content & Experience Tooling, Applied AI & Automation Literacy Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
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