Job Title
RESIDENCE HALL DIRECTOR
Department STUDENT HOUSING
Location Norfolk, VA
Job Summary The Residence Hall Director (RHD) is responsible for the overall management of a residential complex ranging from 400 to 950 residential students. Working with a diverse student population, the Residence Hall Director promotes student success through engagement and academic support. Residence Hall Directors coordinate the administrative functions of their assigned residence hall community, including facility management, budgetary duties, occupancy management, student learning and assessment, and student accountability. Residence Hall Directors participate in an on‑call rotation with other housing personnel to ensure 24-hour coverage of University Housing, including holidays and school closures, planned & unplanned. The position is designated “essential personnel” for emergency closings.
Duties and Responsibilities
Residential Curriculum & Community Development: Encourage inclusive environments through staff and student coaching and intentional learning opportunities to expand resident knowledge of issues related to diversity, equity, and inclusion.
Monitor and track Resident Assistants' one‑on‑one resident conversations, living agreements, and community experiences.
Collaborate with faculty and staff stakeholders to implement engagement and learning opportunities (may relate to Living‑Learning Communities).
Assist in the coordination and advising of neighborhood council in establishing effective and regular peer‑led programs.
Meet with students with early alert grade concerns to connect with appropriate academic support services.
Participate in departmental and divisional retention outreach initiatives.
Staff Supervision & Development
Select, train, supervise, and evaluate a staff consisting of 1 Graduate Assistant Hall Director, 11–20 Resident Assistants, and 2–18 Desk Receptionists.
Conduct weekly one‑on‑one meetings with Graduate Assistant Hall Director and Resident Assistants.
Facilitate weekly staff meetings with Resident Assistants to provide timely updates and ongoing staff development.
Participate in all student staff training sessions including but not limited to: August training, January training, and in‑services.
Administration
Maintain accurate and up‑to‑date budgetary records for hall budget, including supporting documentation.
Purchase supplies for Resident Assistant and Neighborhood Council events and initiatives.
Complete monthly small purchase card reconciliation report.
Assist with the management of front desk operations including keys, mail, and packages.
Mediate roommate concerns, facilitate room changes, and manage residence hall occupancy.
Adhere to higher education policies and procedures, Family Education Rights and Privacy Act (FERPA) guidelines, and student development practices.
Verify and approve Desk Receptionists' bi‑weekly web time entry and SubItUp hours.
Provide exemplary customer service to internal and external constituents including but not limited to timely response to student concerns, e‑mail, and voicemails.
Track and maintain Resident Assistant duty schedules.
Track and maintain front desk schedules for 1–2 front desks per community.
Promote student participation with the bi‑annual EBI/Skyfactor assessment within residential community.
Provide and promote regular feedback of staff training sessions (professional and para‑professional), staff job performance, and department effectiveness.
Student Accountability (Conduct)
Review incident reports in Maxient for potential policy violations and assign charges.
Schedule and facilitate Student Accountability Meetings (SAMs).
Assign pathway projects (educational sanctions) to students and conduct follow‑up with students upon completion.
Maintain open communication with the Office of Student Accountability and Academic Integrity.
Committee Responsibilities
Serve on a standing Housing & Residence Life committee (Recruitment & Selection, Training, Professional Development, Recognition, Student Leadership, etc.).
Opportunity to chair or serve on additional committees including: Search Committees, Division/University committees, etc.
Crisis Response
Meet with students in crisis and refer to appropriate campus support services.
Serve in on‑call rotation for the on‑campus population of approximately 5,000 students and provide support for students outside of normal business hours.
Act as essential university personnel in the event of campus emergencies.
Facilities Management
Maintain daily contact with maintenance and housekeeping staff.
Report damages by submitting work orders and follow‑up with maintenance and housekeeping service requests.
Maintain inventory of furniture and equipment within the complex.
Complete building walkthroughs of the complex to promote health, safety, and security.
Conduct Health and Safety inspections of student spaces.
Conduct two scheduled Fire‑Drills per semester.
Attend bi‑weekly facilities meetings with maintenance and housekeeping supervisors.
Other Duties
Assist in University recruitment events including: Open Houses, Admitted Students Day, and summer preview sessions.
Participate in Housing & Residence Life initiatives including: House Calls and Late Night Breakfast.
Position Type: Full‑Time.
Type of Recruitment: General Public.
Minimum Qualifications
Master's Degree in Higher Education Administration, Student Personnel, Counseling or related field.
Working knowledge of student development theory and learning outcomes.
Strong interpersonal skills.
Strong administrative and computer skills, including Outlook, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Excellent written and oral communication skills.
Demonstrated ability to work collaboratively in a diverse institutional setting and a commitment to fostering diversity and inclusion.
Demonstrated ability to build teams.
Some experience working within residence life and/or student leadership role.
Some experience working within student life.
Preferred Qualifications
Working knowledge of residential curricula and/or housing based academic initiatives.
Strong customer service skills.
Some experience supervising student staff members.
Some experience working with living‑learning communities, themed housing programs, and/or special interest housing.
Some experience with responding to and providing support to students in crisis.
Working full‑time post‑graduate experience within a residential housing program.
Special Instructions to Applicants / Additional Materials Required
Criminal Background Check: The final candidate is required to complete a criminal history check.
Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.
Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.
ODU Statement Old Dominion University, located in Norfolk, is Virginia's forward‑focused public doctoral research university with more than 23,000 students, a top R1 research ranking, rigorous academics, an energetic residential community and initiatives that contribute $2.6 billion annually to Virginia's economy.
Applicant Documents
Resume
Cover Letter/Letter of Application
Contact Information for Professional References
Unofficial Graduate Transcripts (optional)
Supplemental Questions (optional)
#J-18808-Ljbffr
Department STUDENT HOUSING
Location Norfolk, VA
Job Summary The Residence Hall Director (RHD) is responsible for the overall management of a residential complex ranging from 400 to 950 residential students. Working with a diverse student population, the Residence Hall Director promotes student success through engagement and academic support. Residence Hall Directors coordinate the administrative functions of their assigned residence hall community, including facility management, budgetary duties, occupancy management, student learning and assessment, and student accountability. Residence Hall Directors participate in an on‑call rotation with other housing personnel to ensure 24-hour coverage of University Housing, including holidays and school closures, planned & unplanned. The position is designated “essential personnel” for emergency closings.
Duties and Responsibilities
Residential Curriculum & Community Development: Encourage inclusive environments through staff and student coaching and intentional learning opportunities to expand resident knowledge of issues related to diversity, equity, and inclusion.
Monitor and track Resident Assistants' one‑on‑one resident conversations, living agreements, and community experiences.
Collaborate with faculty and staff stakeholders to implement engagement and learning opportunities (may relate to Living‑Learning Communities).
Assist in the coordination and advising of neighborhood council in establishing effective and regular peer‑led programs.
Meet with students with early alert grade concerns to connect with appropriate academic support services.
Participate in departmental and divisional retention outreach initiatives.
Staff Supervision & Development
Select, train, supervise, and evaluate a staff consisting of 1 Graduate Assistant Hall Director, 11–20 Resident Assistants, and 2–18 Desk Receptionists.
Conduct weekly one‑on‑one meetings with Graduate Assistant Hall Director and Resident Assistants.
Facilitate weekly staff meetings with Resident Assistants to provide timely updates and ongoing staff development.
Participate in all student staff training sessions including but not limited to: August training, January training, and in‑services.
Administration
Maintain accurate and up‑to‑date budgetary records for hall budget, including supporting documentation.
Purchase supplies for Resident Assistant and Neighborhood Council events and initiatives.
Complete monthly small purchase card reconciliation report.
Assist with the management of front desk operations including keys, mail, and packages.
Mediate roommate concerns, facilitate room changes, and manage residence hall occupancy.
Adhere to higher education policies and procedures, Family Education Rights and Privacy Act (FERPA) guidelines, and student development practices.
Verify and approve Desk Receptionists' bi‑weekly web time entry and SubItUp hours.
Provide exemplary customer service to internal and external constituents including but not limited to timely response to student concerns, e‑mail, and voicemails.
Track and maintain Resident Assistant duty schedules.
Track and maintain front desk schedules for 1–2 front desks per community.
Promote student participation with the bi‑annual EBI/Skyfactor assessment within residential community.
Provide and promote regular feedback of staff training sessions (professional and para‑professional), staff job performance, and department effectiveness.
Student Accountability (Conduct)
Review incident reports in Maxient for potential policy violations and assign charges.
Schedule and facilitate Student Accountability Meetings (SAMs).
Assign pathway projects (educational sanctions) to students and conduct follow‑up with students upon completion.
Maintain open communication with the Office of Student Accountability and Academic Integrity.
Committee Responsibilities
Serve on a standing Housing & Residence Life committee (Recruitment & Selection, Training, Professional Development, Recognition, Student Leadership, etc.).
Opportunity to chair or serve on additional committees including: Search Committees, Division/University committees, etc.
Crisis Response
Meet with students in crisis and refer to appropriate campus support services.
Serve in on‑call rotation for the on‑campus population of approximately 5,000 students and provide support for students outside of normal business hours.
Act as essential university personnel in the event of campus emergencies.
Facilities Management
Maintain daily contact with maintenance and housekeeping staff.
Report damages by submitting work orders and follow‑up with maintenance and housekeeping service requests.
Maintain inventory of furniture and equipment within the complex.
Complete building walkthroughs of the complex to promote health, safety, and security.
Conduct Health and Safety inspections of student spaces.
Conduct two scheduled Fire‑Drills per semester.
Attend bi‑weekly facilities meetings with maintenance and housekeeping supervisors.
Other Duties
Assist in University recruitment events including: Open Houses, Admitted Students Day, and summer preview sessions.
Participate in Housing & Residence Life initiatives including: House Calls and Late Night Breakfast.
Position Type: Full‑Time.
Type of Recruitment: General Public.
Minimum Qualifications
Master's Degree in Higher Education Administration, Student Personnel, Counseling or related field.
Working knowledge of student development theory and learning outcomes.
Strong interpersonal skills.
Strong administrative and computer skills, including Outlook, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Excellent written and oral communication skills.
Demonstrated ability to work collaboratively in a diverse institutional setting and a commitment to fostering diversity and inclusion.
Demonstrated ability to build teams.
Some experience working within residence life and/or student leadership role.
Some experience working within student life.
Preferred Qualifications
Working knowledge of residential curricula and/or housing based academic initiatives.
Strong customer service skills.
Some experience supervising student staff members.
Some experience working with living‑learning communities, themed housing programs, and/or special interest housing.
Some experience with responding to and providing support to students in crisis.
Working full‑time post‑graduate experience within a residential housing program.
Special Instructions to Applicants / Additional Materials Required
Criminal Background Check: The final candidate is required to complete a criminal history check.
Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.
Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.
ODU Statement Old Dominion University, located in Norfolk, is Virginia's forward‑focused public doctoral research university with more than 23,000 students, a top R1 research ranking, rigorous academics, an energetic residential community and initiatives that contribute $2.6 billion annually to Virginia's economy.
Applicant Documents
Resume
Cover Letter/Letter of Application
Contact Information for Professional References
Unofficial Graduate Transcripts (optional)
Supplemental Questions (optional)
#J-18808-Ljbffr