Get to know Okta
Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We're building a world where Identity belongs to you.
The Opportunity We're hiring an Operations Specialist to own the backend operations-systems, measurement, and logistics-that keep the portfolio running for Auth0's Strategic Programs and Communications team. This role is ideal for someone who enjoys operational work, takes pride in maintaining clean, reliable processes and systems, and is also excited to evolve how the team operates by leveraging AI thoughtfully. You'll be expected to experiment with and use AI-enabled tools and automation, identify repeatable work that can be streamlined, and help deliver practical, AI-forward workflow improvements that increase speed and accuracy.
You will act as the operational backbone for the team's portfolio, responsible for all operational reporting and survey measurement across programs, maintaining the team's core trackers and dashboards, and producing clear, leadership-ready presentations. You'll also administer our program management tooling, oversee knowledge management (Confluence/Google Drive/Asana/Jira), drive procurement workflows, track onboarding completion, and manage Jira automations.
The right candidate is energized by problem-solving, adaptable, communicates promptly and proactively, collaborates effectively across partners, navigates ambiguity with confidence, and continuously seeks opportunities to streamline work through process improvement, automation, and strategic AI usage.
What you’ll be doing
Own
portfolio operations
and routine backend work: maintain systems of record, build automations, keep trackers current, and ensure follow-through across deliverables
Own program
measurement and reporting
end-to-end: build and maintain dashboards and trackers, run surveys and feedback cycles, analyze results, and deliver clear post-program readouts
Identify high-volume, repeatable workflows and deliver
AI-enabled improvements
from pilot to rollout, with clear success measures
Maintain
hiring data
and related dashboards, providing regular insights and reporting with strong data integrity and clear status visibility
Own
new hire onboarding operations , including LMS administration, completion tracking and reporting, maintaining onboarding tooling and workflows, building and administering Jira automations, and driving continuous improvements as needed
Administer and improve the team's work management practices, including portfolio hygiene, templates, and governance across tools such as Asana
Own
knowledge management
across internal knowledge bases and shared drives: structure, taxonomy, audits, assets, and keeping information current and easy to find
Run and continuously improve
procurement workflows , including intake, approvals coordination, tracking, and documentation
Provide
event operations and logistics support
for key moments (virtual and in-person), including run-of-show management, registration workflow tooling, badge quality checks, audio-visual coordination, and on-site operational troubleshooting as needed
Create
visually polished
slides and reusable templates for reporting, operating updates, and quarterly program review support
Identify process gaps and implement
improvements
using automation and AI, where it adds leverage and reduces manual work
Travel
~15% of the time, including international, to support key programs and events
What you bring to the role
Experience in business, program, or enablement operations, with ownership of repeatable workflows and strong execution quality
A high-detail, systems-oriented approach; you enjoy repetitive backend work and take pride in accuracy and follow-through
Strong capability in
data collection and reporting , including survey-based measurement, data cleanup, analysis, and synthesis into clear insights. Tableau, Survey Monkey, and Qualtrics experience is a bonus.
Advanced
Google Sheets
skills for dashboards and trackers; automation experience such as Apps Script, Zapier, or Make is a strong bonus
Comfortable and fluent with
AI tools , including using AI-powered
automation
and
agent-based workflows
to streamline workflows, reduce manual effort, and continuously improve operational processes, where appropriate
Demonstrated ability to experiment, evaluate, and roll out new processes or AI-enabled workflows, including documenting changes and tracking impact (time saved, error reduction, adoption)
Strong
Google Slides
design skills, including the ability to design clean, consistent, visually compelling decks and templates
Hands-on experience with program management tools such as
Asana
and
Jira , including maintaining standards and improving adoption
Experience owning or administering
knowledge management , including structure, governance, and content hygiene
Comfort supporting
procurement workflows , coordinating approvals, and maintaining accurate tracking and documentation
Excellent written and verbal communication; prompt, proactive, and collaborative
Demonstrated discretion and trust in handling sensitive and confidential information.
Strong status management: you communicate progress, risks, and next steps clearly and consistently
Ability to multitask and operate under pressure in a fast-paced, remote environment
Ability to navigate ambiguity, learn quickly, and take initiative with minimal oversight
Bonus:
Canva
and video editing experience
Must be located in Chicago, IL, New York City, or Toronto, Canada
Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between $86,000—$118,800 USD.
What you can look forward to as a Full-Time Okta employee!
Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees:
Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please
click here
to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
#J-18808-Ljbffr
Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We're building a world where Identity belongs to you.
The Opportunity We're hiring an Operations Specialist to own the backend operations-systems, measurement, and logistics-that keep the portfolio running for Auth0's Strategic Programs and Communications team. This role is ideal for someone who enjoys operational work, takes pride in maintaining clean, reliable processes and systems, and is also excited to evolve how the team operates by leveraging AI thoughtfully. You'll be expected to experiment with and use AI-enabled tools and automation, identify repeatable work that can be streamlined, and help deliver practical, AI-forward workflow improvements that increase speed and accuracy.
You will act as the operational backbone for the team's portfolio, responsible for all operational reporting and survey measurement across programs, maintaining the team's core trackers and dashboards, and producing clear, leadership-ready presentations. You'll also administer our program management tooling, oversee knowledge management (Confluence/Google Drive/Asana/Jira), drive procurement workflows, track onboarding completion, and manage Jira automations.
The right candidate is energized by problem-solving, adaptable, communicates promptly and proactively, collaborates effectively across partners, navigates ambiguity with confidence, and continuously seeks opportunities to streamline work through process improvement, automation, and strategic AI usage.
What you’ll be doing
Own
portfolio operations
and routine backend work: maintain systems of record, build automations, keep trackers current, and ensure follow-through across deliverables
Own program
measurement and reporting
end-to-end: build and maintain dashboards and trackers, run surveys and feedback cycles, analyze results, and deliver clear post-program readouts
Identify high-volume, repeatable workflows and deliver
AI-enabled improvements
from pilot to rollout, with clear success measures
Maintain
hiring data
and related dashboards, providing regular insights and reporting with strong data integrity and clear status visibility
Own
new hire onboarding operations , including LMS administration, completion tracking and reporting, maintaining onboarding tooling and workflows, building and administering Jira automations, and driving continuous improvements as needed
Administer and improve the team's work management practices, including portfolio hygiene, templates, and governance across tools such as Asana
Own
knowledge management
across internal knowledge bases and shared drives: structure, taxonomy, audits, assets, and keeping information current and easy to find
Run and continuously improve
procurement workflows , including intake, approvals coordination, tracking, and documentation
Provide
event operations and logistics support
for key moments (virtual and in-person), including run-of-show management, registration workflow tooling, badge quality checks, audio-visual coordination, and on-site operational troubleshooting as needed
Create
visually polished
slides and reusable templates for reporting, operating updates, and quarterly program review support
Identify process gaps and implement
improvements
using automation and AI, where it adds leverage and reduces manual work
Travel
~15% of the time, including international, to support key programs and events
What you bring to the role
Experience in business, program, or enablement operations, with ownership of repeatable workflows and strong execution quality
A high-detail, systems-oriented approach; you enjoy repetitive backend work and take pride in accuracy and follow-through
Strong capability in
data collection and reporting , including survey-based measurement, data cleanup, analysis, and synthesis into clear insights. Tableau, Survey Monkey, and Qualtrics experience is a bonus.
Advanced
Google Sheets
skills for dashboards and trackers; automation experience such as Apps Script, Zapier, or Make is a strong bonus
Comfortable and fluent with
AI tools , including using AI-powered
automation
and
agent-based workflows
to streamline workflows, reduce manual effort, and continuously improve operational processes, where appropriate
Demonstrated ability to experiment, evaluate, and roll out new processes or AI-enabled workflows, including documenting changes and tracking impact (time saved, error reduction, adoption)
Strong
Google Slides
design skills, including the ability to design clean, consistent, visually compelling decks and templates
Hands-on experience with program management tools such as
Asana
and
Jira , including maintaining standards and improving adoption
Experience owning or administering
knowledge management , including structure, governance, and content hygiene
Comfort supporting
procurement workflows , coordinating approvals, and maintaining accurate tracking and documentation
Excellent written and verbal communication; prompt, proactive, and collaborative
Demonstrated discretion and trust in handling sensitive and confidential information.
Strong status management: you communicate progress, risks, and next steps clearly and consistently
Ability to multitask and operate under pressure in a fast-paced, remote environment
Ability to navigate ambiguity, learn quickly, and take initiative with minimal oversight
Bonus:
Canva
and video editing experience
Must be located in Chicago, IL, New York City, or Toronto, Canada
Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between $86,000—$118,800 USD.
What you can look forward to as a Full-Time Okta employee!
Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees:
Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please
click here
to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
#J-18808-Ljbffr