JOB DETAILS
Are you someone who enjoys solving problems and helping others? Do you have a basic understanding of computers and want to grow your IT skills in a supportive environment? If so, we’d love to meet you!
We’re looking for a motivated Helpdesk Support Technician to join our team. This is a great opportunity for someone starting their IT career or looking to gain hands‑on experience in a professional setting.
What You’ll Do As Part Of Our IT Support Team, You Will
Answer incoming helpdesk calls and assist users with computer‑related questions
Troubleshoot basic software, hardware, and network issues
Reset and manage user passwords
Install or make minor repairs to computer equipment and software
Create and update easy‑to‑follow help guides and FAQs
Keep records of issues and solutions to help improve our support process
Provide one‑on‑one training to staff who need extra help
Escalate more complex technical issues to vendors or senior technicians
You’ll play an important role in keeping our systems running smoothly and helping others feel confident using technology.
What We’re Looking For You don’t need to know everything — we’re looking for someone with a strong foundation and a willingness to learn.
Basic understanding of Windows operating systems
Familiarity with common desktop applications (Microsoft Office, email, etc.)
Strong customer service and communication skills
A positive attitude and problem‑solving mindset
At least 18 years old
Ability to speak, read, write, and understand English
Valid driver’s license (travel between locations may be required)
What Makes You a Great Fit
You enjoy helping others and explaining things clearly
You stay calm in stressful situations
You can work independently but also enjoy being part of a team
You handle sensitive information responsibly and professionally
You’re open to feedback and continuous learning
Work Environment & Expectations
Occasional evening or weekend hours may be required
On‑call support may be needed at times
Ability to lift and carry up to 10–25 lbs occasionally
Daily computer use is required
Why Join Us? You’ll be part of a team that values professionalism, respect, teamwork, and excellent service. We are committed to maintaining a positive, respectful, and inclusive workplace that protects privacy, promotes safety, and supports professional growth.
If you’re ready to build your IT career while making a difference every day, apply today!
#J-18808-Ljbffr
We’re looking for a motivated Helpdesk Support Technician to join our team. This is a great opportunity for someone starting their IT career or looking to gain hands‑on experience in a professional setting.
What You’ll Do As Part Of Our IT Support Team, You Will
Answer incoming helpdesk calls and assist users with computer‑related questions
Troubleshoot basic software, hardware, and network issues
Reset and manage user passwords
Install or make minor repairs to computer equipment and software
Create and update easy‑to‑follow help guides and FAQs
Keep records of issues and solutions to help improve our support process
Provide one‑on‑one training to staff who need extra help
Escalate more complex technical issues to vendors or senior technicians
You’ll play an important role in keeping our systems running smoothly and helping others feel confident using technology.
What We’re Looking For You don’t need to know everything — we’re looking for someone with a strong foundation and a willingness to learn.
Basic understanding of Windows operating systems
Familiarity with common desktop applications (Microsoft Office, email, etc.)
Strong customer service and communication skills
A positive attitude and problem‑solving mindset
At least 18 years old
Ability to speak, read, write, and understand English
Valid driver’s license (travel between locations may be required)
What Makes You a Great Fit
You enjoy helping others and explaining things clearly
You stay calm in stressful situations
You can work independently but also enjoy being part of a team
You handle sensitive information responsibly and professionally
You’re open to feedback and continuous learning
Work Environment & Expectations
Occasional evening or weekend hours may be required
On‑call support may be needed at times
Ability to lift and carry up to 10–25 lbs occasionally
Daily computer use is required
Why Join Us? You’ll be part of a team that values professionalism, respect, teamwork, and excellent service. We are committed to maintaining a positive, respectful, and inclusive workplace that protects privacy, promotes safety, and supports professional growth.
If you’re ready to build your IT career while making a difference every day, apply today!
#J-18808-Ljbffr