Sr. Strategic Relationship Manager
American Express Global Business Travel, Olympia, Washington, United States, 98502
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Role:
Client General Manager
Organization:
GBT US SME
Location:
Eastern US
Summary The Client General Manager within GBT is primarily focused on driving continued mutual value to the buyer-seller relationship through the development and ownership of a holistic overall relationship strategy, the ongoing cultivation of a true business partnership between GBT and the client, and the deployment of comprehensive products, services, and solutions. It is a highly collaborative customer facing role with the expectation of ensuring alignment and seamless interaction within the GBT organization, such as Meetings & Events, Consultancy, GBT Travel Partner Network, etc.
The CGM provides strategic insights and relationship management to a portfolio of US Headquartered clients and prospects with air volume between $5M and $20M. Majority have a global footprint.
Responsibilities
Main point of contact for clients, Liaison to internal partners
Own the business review and account plan for each client within the portfolio
Lead client retention and revenue growth plans – Develops strategic business growth plan for allocated account portfolio
Identify client’s vertical market, supplier and industry trends for growth opportunities
Design Travel Program Spend Strategy (Policy Consulting)
Design and Delivers the Technology Road Map
Develops and implements strategic initiatives and GBT brand strategies to exceed key performance metrics including negotiating contracts with commercial terms securing revenues that exceed targets from GBT products, services and solutions
Quarterly review of company earnings, executive presentations and company news to recommend adjustments for the business account plan
Generate sales, builds expansion and retains key clients by identifying new sales opportunities within existing accounts
Focus strategy on Supplier Revenue (i.e. NetFares and Hotel Attachment rate plan)
Manage Account Relationships/Builds Strategic Relationships with Customer and ensure a robust WOI
Conduct bi-annual strategy session with our business partners to update the strategic account plan
Drive alignment within the organization and company around the client’s business, account strategies, objectives
Ensure action and responsiveness to the customer by all partners
Liaise with GSD partners in the design of service platforms
Act as the internal voice of the client by developing a deep understanding of the customers’ business needs at a C Level down to the travel department in order to deliver recommendation
Sell Premium Revenue by developing and negotiating proposals and strategy for consulting, meetings and product engagements
Develop and demonstrates deep travel Industry insights / Competitive Understanding; leverages this to “teach” the customer
Identify and leverages B2B opportunities / synergies
Interpret overall T&E compliance and leakage reports. Develops and delivers compliance and communication plan to client.
Fully understand and effectively leverage balance of trade
Client on boarding and product implementation, maintenance and training (including New DK requests, Travel Alerts, new user ID creation for reporting, client configuration changes)
Facilitate with MI the setup and maintenance of management information reporting profile, DK’s, and reporting troubleshooting
Facilitate Implementation of new business to include coordination with TPN offices
Update SFDC as directed
Additional Required Skills and Experience
B2B Business Development and Sales
Executive Relationship Management
T&E Industry Expertise
Pipeline Management
Complex Deal Construction
Consultative Problem Solving
Strategic Business Planning
Knowledge of and use of the Challenger model
Proposal Writing
Negotiation Skills
Global Expansion implementation
Written / Oral Customer / Internal communication
Salesforce, Word, PowerPoint, Microsoft Outlook and Excel Skills
Strong time management and organizational skills
Location United States
The US national base salary range for this position is from
$88,200.00 - $163,800.00
The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66)
The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT.
Flexible benefits
are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks:
get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want
when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion
in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;
#J-18808-Ljbffr
Role:
Client General Manager
Organization:
GBT US SME
Location:
Eastern US
Summary The Client General Manager within GBT is primarily focused on driving continued mutual value to the buyer-seller relationship through the development and ownership of a holistic overall relationship strategy, the ongoing cultivation of a true business partnership between GBT and the client, and the deployment of comprehensive products, services, and solutions. It is a highly collaborative customer facing role with the expectation of ensuring alignment and seamless interaction within the GBT organization, such as Meetings & Events, Consultancy, GBT Travel Partner Network, etc.
The CGM provides strategic insights and relationship management to a portfolio of US Headquartered clients and prospects with air volume between $5M and $20M. Majority have a global footprint.
Responsibilities
Main point of contact for clients, Liaison to internal partners
Own the business review and account plan for each client within the portfolio
Lead client retention and revenue growth plans – Develops strategic business growth plan for allocated account portfolio
Identify client’s vertical market, supplier and industry trends for growth opportunities
Design Travel Program Spend Strategy (Policy Consulting)
Design and Delivers the Technology Road Map
Develops and implements strategic initiatives and GBT brand strategies to exceed key performance metrics including negotiating contracts with commercial terms securing revenues that exceed targets from GBT products, services and solutions
Quarterly review of company earnings, executive presentations and company news to recommend adjustments for the business account plan
Generate sales, builds expansion and retains key clients by identifying new sales opportunities within existing accounts
Focus strategy on Supplier Revenue (i.e. NetFares and Hotel Attachment rate plan)
Manage Account Relationships/Builds Strategic Relationships with Customer and ensure a robust WOI
Conduct bi-annual strategy session with our business partners to update the strategic account plan
Drive alignment within the organization and company around the client’s business, account strategies, objectives
Ensure action and responsiveness to the customer by all partners
Liaise with GSD partners in the design of service platforms
Act as the internal voice of the client by developing a deep understanding of the customers’ business needs at a C Level down to the travel department in order to deliver recommendation
Sell Premium Revenue by developing and negotiating proposals and strategy for consulting, meetings and product engagements
Develop and demonstrates deep travel Industry insights / Competitive Understanding; leverages this to “teach” the customer
Identify and leverages B2B opportunities / synergies
Interpret overall T&E compliance and leakage reports. Develops and delivers compliance and communication plan to client.
Fully understand and effectively leverage balance of trade
Client on boarding and product implementation, maintenance and training (including New DK requests, Travel Alerts, new user ID creation for reporting, client configuration changes)
Facilitate with MI the setup and maintenance of management information reporting profile, DK’s, and reporting troubleshooting
Facilitate Implementation of new business to include coordination with TPN offices
Update SFDC as directed
Additional Required Skills and Experience
B2B Business Development and Sales
Executive Relationship Management
T&E Industry Expertise
Pipeline Management
Complex Deal Construction
Consultative Problem Solving
Strategic Business Planning
Knowledge of and use of the Challenger model
Proposal Writing
Negotiation Skills
Global Expansion implementation
Written / Oral Customer / Internal communication
Salesforce, Word, PowerPoint, Microsoft Outlook and Excel Skills
Strong time management and organizational skills
Location United States
The US national base salary range for this position is from
$88,200.00 - $163,800.00
The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66)
The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT.
Flexible benefits
are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks:
get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want
when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion
in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;
#J-18808-Ljbffr