BRAND ACTIVATION MANAGER
Bon Appétit Management Company, Anaheim, California, United States, 92808
Position Title
BRAND ACTIVATION MANAGER - LOS ANGELES, CA
Pay Grade 12
Salary $90,000 - $100,000
Other Forms of Compensation Employee referral bonus eligible.
Our Passion is Food! At Bon Appetit Management Company we are committed to great food and outstanding service! We do not have standardized recipes or central commissaries; our chefs and managers stay abreast of culinary trends and bring cutting‑edge food into their cafes. We operate in contract food service, giving you freedom to be creative, take risks, and truly shine. Our rapid growth and breadth of accounts offer exciting opportunities for our people!
Job Summary:
The Brand Activation Manager supports, implements, and collaborates on all facets of the Bon Appétit brand. They play a pivotal role on the regional team, collaborating with the Image + Style team, District Manager, and the Regional Vice President, to craft and implement customer experience initiatives that support strategic priorities, drive satisfaction, increase participation and revenues, and provide education and insight to delight guests and clients.
This role primarily supports high‑profile marquee clients including studio business and other premier corporate accounts in Los Angeles and Orange County. Each activation and guest experience must embody the Bon Appétit brand and the distinct culture of these clients. The Activation Manager exercises discretion, adheres to strict non‑disclosure practices, and keeps client confidentiality while delivering exceptional service.
The Activation Manager works within brand vision and guidelines to drive customer experience planning and brand initiatives, leveraging cross‑functional partnerships.
Key Responsibilities
Activate our brand internally through people programs and externally with customer experience initiatives (WOWS + Benvenuti).
Collaborate creatively within the Image + Style team to develop initiatives that enhance our brand and increase customer satisfaction and revenues.
Maintain a strong, consistent presence in the field, visiting accounts in person at least four days per week to build relationships, observe operations, and support on‑site teams.
Manage small‑scale design projects for account‑specific needs within brand guidelines.
Support field teams on‑site for various brand activation initiatives and address specific client needs.
Proactively develop recommendations to refresh customer experiences onsite to support account retention.
Surface issues/requests for mass‑level projects and develop new systems and tactics to improve efficiency.
Develop new strategies for promoting existing or new locations to enhance sales and customer experience.
Lead by “automating the predictable, so we can humanize the exceptional.”
Desired Qualifications
Passion for great food and food experiences, basic culinary and hospitality knowledge, and interest in sustainability.
BA or BS degree in Marketing, Communications, Public Relations, or Journalism (preferred).
Minimum 4 years’ experience in marketing (experiential/brand), communications, or public relations, in an agency or in‑house for a restaurant or foodservice establishment.
Proactive, assertive, and creatively strategic thinking.
Proficient with Microsoft Office, Photoshop, Adobe Acrobat, Canva.
Very strong writing skills with proper grammar and spelling.
Organized, detail‑oriented, process‑oriented, and self‑motivated; able to work effectively with minimal supervision.
Apply to Bon Appetit today! Bon Appetit is a member of Compass Group USA.
Learn More about the Compass Story (link omitted).
Associates at Bon Appetit are offered many benefits.
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or remote roles, see wage transparency information: https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf
Equal Opportunity Employer Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements. The Company reserves the right to modify or change the essential functions based on business necessity. We consider all qualified applicants, including those with criminal history, in a manner consistent with applicable laws and fair chance ordinances.
Applications are accepted on an ongoing basis.
Bon Appetit maintains a drug‑free workplace.
Req ID: 1507670
Contact: Johanna P Heidler
#J-18808-Ljbffr
Pay Grade 12
Salary $90,000 - $100,000
Other Forms of Compensation Employee referral bonus eligible.
Our Passion is Food! At Bon Appetit Management Company we are committed to great food and outstanding service! We do not have standardized recipes or central commissaries; our chefs and managers stay abreast of culinary trends and bring cutting‑edge food into their cafes. We operate in contract food service, giving you freedom to be creative, take risks, and truly shine. Our rapid growth and breadth of accounts offer exciting opportunities for our people!
Job Summary:
The Brand Activation Manager supports, implements, and collaborates on all facets of the Bon Appétit brand. They play a pivotal role on the regional team, collaborating with the Image + Style team, District Manager, and the Regional Vice President, to craft and implement customer experience initiatives that support strategic priorities, drive satisfaction, increase participation and revenues, and provide education and insight to delight guests and clients.
This role primarily supports high‑profile marquee clients including studio business and other premier corporate accounts in Los Angeles and Orange County. Each activation and guest experience must embody the Bon Appétit brand and the distinct culture of these clients. The Activation Manager exercises discretion, adheres to strict non‑disclosure practices, and keeps client confidentiality while delivering exceptional service.
The Activation Manager works within brand vision and guidelines to drive customer experience planning and brand initiatives, leveraging cross‑functional partnerships.
Key Responsibilities
Activate our brand internally through people programs and externally with customer experience initiatives (WOWS + Benvenuti).
Collaborate creatively within the Image + Style team to develop initiatives that enhance our brand and increase customer satisfaction and revenues.
Maintain a strong, consistent presence in the field, visiting accounts in person at least four days per week to build relationships, observe operations, and support on‑site teams.
Manage small‑scale design projects for account‑specific needs within brand guidelines.
Support field teams on‑site for various brand activation initiatives and address specific client needs.
Proactively develop recommendations to refresh customer experiences onsite to support account retention.
Surface issues/requests for mass‑level projects and develop new systems and tactics to improve efficiency.
Develop new strategies for promoting existing or new locations to enhance sales and customer experience.
Lead by “automating the predictable, so we can humanize the exceptional.”
Desired Qualifications
Passion for great food and food experiences, basic culinary and hospitality knowledge, and interest in sustainability.
BA or BS degree in Marketing, Communications, Public Relations, or Journalism (preferred).
Minimum 4 years’ experience in marketing (experiential/brand), communications, or public relations, in an agency or in‑house for a restaurant or foodservice establishment.
Proactive, assertive, and creatively strategic thinking.
Proficient with Microsoft Office, Photoshop, Adobe Acrobat, Canva.
Very strong writing skills with proper grammar and spelling.
Organized, detail‑oriented, process‑oriented, and self‑motivated; able to work effectively with minimal supervision.
Apply to Bon Appetit today! Bon Appetit is a member of Compass Group USA.
Learn More about the Compass Story (link omitted).
Associates at Bon Appetit are offered many benefits.
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or remote roles, see wage transparency information: https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf
Equal Opportunity Employer Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements. The Company reserves the right to modify or change the essential functions based on business necessity. We consider all qualified applicants, including those with criminal history, in a manner consistent with applicable laws and fair chance ordinances.
Applications are accepted on an ongoing basis.
Bon Appetit maintains a drug‑free workplace.
Req ID: 1507670
Contact: Johanna P Heidler
#J-18808-Ljbffr