Associate Recruiter | “Helping the world work”
Product Support Representative
Location:
Remote Shift:
2nd Shift - 2 PM to 10 PM CDT Pay:
$16 - $17/hour Duration:
W2 Contract - 6 months Position Overview: A leading
medical technology company
is seeking a
Customer Technical Support Representative
to assist patients and clinicians with
Negative Pressure Wound Therapy
devices. This role is perfect for someone passionate about
customer service and technical troubleshooting , with a strong ability to
problem-solve and communicate effectively
in a fast-paced environment. Key Responsibilities: Customer Support & Troubleshooting
– Assist patients and clinicians in resolving product issues and answering technical questions. Product Expertise
– Become a
subject matter expert (SME)
on Negative Pressure Wound Therapy devices. Order Management & Logistics
– Process service calls and work orders through Field Service Representatives, UPS, or Couriers. Cross-Department Collaboration
– Work with internal teams to ensure customer needs and expectations are met. Communication
– Provide effective support through email, phone, and text messaging. What We’re Looking For: Experience:
At least
5 years of customer service experience , with
1 year of order entry/call center systems Tech-Savvy:
Comfortable using
Microsoft Office
and navigating industry-standard systems. Problem-Solving:
Ability to troubleshoot technical issues and provide clear solutions. Strong Communication:
Professional and empathetic
verbal & written
communication skills. Adaptability:
Willingness to adjust to changing call volumes and schedules as needed. Commitment to Excellence:
Passion for delivering
top-level
customer support. Requirements: Education:
High school diploma or GED required. Willingness to Travel:
Occasional travel may be required for training or corporate functions. Seniority level
Entry level Employment type
Contract Job function
Customer Service, Distribution, and Product Management Industries
Medical Equipment Manufacturing, Hospitals and Health Care, and Technology, Information and Media
#J-18808-Ljbffr
Remote Shift:
2nd Shift - 2 PM to 10 PM CDT Pay:
$16 - $17/hour Duration:
W2 Contract - 6 months Position Overview: A leading
medical technology company
is seeking a
Customer Technical Support Representative
to assist patients and clinicians with
Negative Pressure Wound Therapy
devices. This role is perfect for someone passionate about
customer service and technical troubleshooting , with a strong ability to
problem-solve and communicate effectively
in a fast-paced environment. Key Responsibilities: Customer Support & Troubleshooting
– Assist patients and clinicians in resolving product issues and answering technical questions. Product Expertise
– Become a
subject matter expert (SME)
on Negative Pressure Wound Therapy devices. Order Management & Logistics
– Process service calls and work orders through Field Service Representatives, UPS, or Couriers. Cross-Department Collaboration
– Work with internal teams to ensure customer needs and expectations are met. Communication
– Provide effective support through email, phone, and text messaging. What We’re Looking For: Experience:
At least
5 years of customer service experience , with
1 year of order entry/call center systems Tech-Savvy:
Comfortable using
Microsoft Office
and navigating industry-standard systems. Problem-Solving:
Ability to troubleshoot technical issues and provide clear solutions. Strong Communication:
Professional and empathetic
verbal & written
communication skills. Adaptability:
Willingness to adjust to changing call volumes and schedules as needed. Commitment to Excellence:
Passion for delivering
top-level
customer support. Requirements: Education:
High school diploma or GED required. Willingness to Travel:
Occasional travel may be required for training or corporate functions. Seniority level
Entry level Employment type
Contract Job function
Customer Service, Distribution, and Product Management Industries
Medical Equipment Manufacturing, Hospitals and Health Care, and Technology, Information and Media
#J-18808-Ljbffr