Sales and Customer Service Agent

Job description

As a reputable leader in the fire suppression and fire detection industry, United Fire Equipment Company is seeking a qualified Sales Agent to join our dedicated team. The Sales Agent will be the first point of contact between United Fire and our large Firefighter customer base. This position assists with the outfitting of firefighter uniforms for fire departments throughout Arizona. This is an exciting opportunity to join a forward-thinking organization committed to growth and innovation.

Duties:

• Assist with front counter sales and walk in customers.
• Ensure front counter opening and closing procedures are completed.
• Assist firefighters with web store uniform orders and alterations, preparing detailed sales orders, order forms and invoices.
• Estimate delivery of product for customers using knowledge of production and delivery schedules.
• Receive customer payments by cash, check or credit card payments.
• Educate and solicit customers on all products and services available by United Fire Equipment.
• Assist with physical inventory counts when deemed necessary by management.
• Maintain the showroom in a clean, neat and orderly fashion.

Qualifications:

• Detail-oriented and highly organized
• Strong customer service skills
• Proficient in working with software systems and workstations.
• Ability to work under time constraints.
• Excellent verbal and and written communication skills
• Problem solving skills

Job Type:

• Full-time
• Monday through Friday
• 8:00am to 5:00pm

Benefits:

• Health insurance, dental, vision, supplemental insurance
• Paid time off, sick time, paid holidays
• 401k Safe Harbor matching
• Employee discounts
• Maternity/Paternity leave
• Tuition assistance

• High school diploma
• Pre-employment background and drug screen
• 2+ years' experience in sales or customer service
• Proficient computer skills
• Able to regularly move and carry materials weighing up to 25 lbs.
• Ability to stand, walk, stoop, kneel, crouch and sit. This position requires the ability to balance and climb a ladder up to 10 feet.

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