Job Title
Primary Function: Assist customers with purchased orders, stock checks and general information. Act as a liaison between customers and the company regarding specialty questions and assistance. Process orders for materials or merchandise received by mail, telephone, or personally from customers or company employees. Responsibilities: Utilize SAP information effectively and efficiently while entering all customer parts orders into SAP. Use Salesforce to accurately input customer information and create cases for customer inquiries, requests, and issue resolution. Receive, document and handle customer requests and complaints via phone, fax or computer. Inform customer of parts prices, shipping date, anticipated delays, and any additional information needed by customer. Call customers when necessary to advise shipment delay and/or to obtain additional information. Check inventory and schedule shipment of customer orders. Follow-up on orders to ensure delivery by specified dates. Check and confirm, price and discount of customers. Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Compiles statistics and prepares various reports for management including replacement parts field information, cross reference and parts bulletins. Handle irate customers in a... A. O. Smith values employee excellence. In our employment practices, we will not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, or other legally protected status. We operate in a global environment and will strive to create a workplace where men and women from diverse backgrounds can thrive and achieve their fullest potential.
Primary Function: Assist customers with purchased orders, stock checks and general information. Act as a liaison between customers and the company regarding specialty questions and assistance. Process orders for materials or merchandise received by mail, telephone, or personally from customers or company employees. Responsibilities: Utilize SAP information effectively and efficiently while entering all customer parts orders into SAP. Use Salesforce to accurately input customer information and create cases for customer inquiries, requests, and issue resolution. Receive, document and handle customer requests and complaints via phone, fax or computer. Inform customer of parts prices, shipping date, anticipated delays, and any additional information needed by customer. Call customers when necessary to advise shipment delay and/or to obtain additional information. Check inventory and schedule shipment of customer orders. Follow-up on orders to ensure delivery by specified dates. Check and confirm, price and discount of customers. Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Compiles statistics and prepares various reports for management including replacement parts field information, cross reference and parts bulletins. Handle irate customers in a... A. O. Smith values employee excellence. In our employment practices, we will not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, or other legally protected status. We operate in a global environment and will strive to create a workplace where men and women from diverse backgrounds can thrive and achieve their fullest potential.