Customer Service Representative
We are looking for a skilled Customer Service Representative to join our team on a contract basis in Oshkosh, Wisconsin. This role involves providing exceptional support to customers while efficiently processing applications and maintaining accurate records. If you have a background in customer service and enjoy working in a non-profit environment, we encourage you to apply. Responsibilities: Respond to inbound and outbound customer inquiries promptly and professionally. Process applications accurately while ensuring all required information is complete. Maintain detailed records of customer interactions and application statuses. Address customer concerns and provide solutions in a friendly and empathetic manner. Collaborate with team members to improve processes and enhance customer satisfaction. Utilize computer systems effectively to input and retrieve data. Handle order entry tasks with precision and attention to detail. Support call center operations by managing high call volumes efficiently. Deliver excellent service while adhering to organizational policies and procedures. Requirements: Proven experience in a customer service or administrative role. Strong computer skills, including proficiency in data entry and record-keeping. Ability to manage inbound and outbound calls effectively. Excellent communication skills, both verbal and written. Experience in handling order entry tasks accurately. Familiarity with non-profit environments is a plus. Capacity to work collaboratively in a team setting. High attention to detail and ability to prioritize tasks effectively.
We are looking for a skilled Customer Service Representative to join our team on a contract basis in Oshkosh, Wisconsin. This role involves providing exceptional support to customers while efficiently processing applications and maintaining accurate records. If you have a background in customer service and enjoy working in a non-profit environment, we encourage you to apply. Responsibilities: Respond to inbound and outbound customer inquiries promptly and professionally. Process applications accurately while ensuring all required information is complete. Maintain detailed records of customer interactions and application statuses. Address customer concerns and provide solutions in a friendly and empathetic manner. Collaborate with team members to improve processes and enhance customer satisfaction. Utilize computer systems effectively to input and retrieve data. Handle order entry tasks with precision and attention to detail. Support call center operations by managing high call volumes efficiently. Deliver excellent service while adhering to organizational policies and procedures. Requirements: Proven experience in a customer service or administrative role. Strong computer skills, including proficiency in data entry and record-keeping. Ability to manage inbound and outbound calls effectively. Excellent communication skills, both verbal and written. Experience in handling order entry tasks accurately. Familiarity with non-profit environments is a plus. Capacity to work collaboratively in a team setting. High attention to detail and ability to prioritize tasks effectively.