Mortgage Loan Clerk (Tuscaloosa, AL)
The Chamber Of Commerce Of West Alabama, Tuscaloosa, Alabama, United States, 35401
Mortgage Loan Clerk (Tuscaloosa, AL)
Summary: The Mortgage Loan Clerk receives members in person and by telephone, assists members in acquiring information necessary to obtain a mortgage loan; provides general credit union information and refers the member to a Mortgage Loan Officer. Funds and disburses mortgage loan; and performs post-closing and servicing functions. Minimum Requirements: - One to three years lending experience - Strong verbal and written communication skills - Ability to demonstrate exceptional member service - Strong attention to detail Duties and Responsibilities: - Disbursement/Funding of mortgage loans - Disbursement of loan proceeds on in-house closed loans - Upload of closing documents to MortgageBot/ImageFlow and OnBase - Upload of recorded documents to MortgageBot/ImageFlow and OnBase - Filing of recorded legal documents a main - Prepare and submit for recording: lien releases/satisfactions - Answer servicing calls and respond to members request and resolve members questions - Answer mortgage ring group (when not answered by mortgage loan officer): take a message or schedule a follow up appointment for mortgage loan officer - Be available for walk-in members when mortgage loan officer is not available: job would be to make copies of documents and provide originals back to the member and scan documents to loan officer or schedule appointment for member to return at a later time or day or do a phone interview - Receive and sort mail and route appropriately - Prepares payoff statements for mortgage department - Retrieves referrals from keystone, pos site and other sources and submit referrals to mortgage loan officers on a daily basis - Appropriately cross-sell other credit union products and services - Perform other duties as assigned
Summary: The Mortgage Loan Clerk receives members in person and by telephone, assists members in acquiring information necessary to obtain a mortgage loan; provides general credit union information and refers the member to a Mortgage Loan Officer. Funds and disburses mortgage loan; and performs post-closing and servicing functions. Minimum Requirements: - One to three years lending experience - Strong verbal and written communication skills - Ability to demonstrate exceptional member service - Strong attention to detail Duties and Responsibilities: - Disbursement/Funding of mortgage loans - Disbursement of loan proceeds on in-house closed loans - Upload of closing documents to MortgageBot/ImageFlow and OnBase - Upload of recorded documents to MortgageBot/ImageFlow and OnBase - Filing of recorded legal documents a main - Prepare and submit for recording: lien releases/satisfactions - Answer servicing calls and respond to members request and resolve members questions - Answer mortgage ring group (when not answered by mortgage loan officer): take a message or schedule a follow up appointment for mortgage loan officer - Be available for walk-in members when mortgage loan officer is not available: job would be to make copies of documents and provide originals back to the member and scan documents to loan officer or schedule appointment for member to return at a later time or day or do a phone interview - Receive and sort mail and route appropriately - Prepares payoff statements for mortgage department - Retrieves referrals from keystone, pos site and other sources and submit referrals to mortgage loan officers on a daily basis - Appropriately cross-sell other credit union products and services - Perform other duties as assigned