Remote Customer Service Specialist Hotel Bookings
Destination Knot, Atlanta, Georgia, United States, 30301
Remote Customer Service Specialist
Hotel Bookings
At Destination Knot, we are passionate about making travel seamless and memorable. We specialize in tailored travel experiences for leisure clients, with a focus on excellent customer support, personalized hotel recommendations, and trusted industry knowledge. From quick getaways to once-in-a-lifetime adventures, we're here to make booking easy and enjoyable. We are looking for a dependable and service-driven Remote Customer Service Specialist
Hotel Bookings to support our clients with hotel research, reservations, and post-booking assistance. This role is ideal for someone who enjoys working remotely, is comfortable using online tools, and is passionate about delivering outstanding client experiences. Key responsibilities include: Assisting clients with booking hotel accommodations that meet their needs, budget, and travel goals Providing professional and timely support via email, phone, and messaging platforms Offering personalized hotel recommendations using available tools and client preferences Confirming booking details and ensuring accuracy of client itineraries Handling changes, cancellations, and special requests efficiently Building positive client relationships through excellent service and follow-through Staying informed on hotel brands, loyalty programs, promotions, and destination updates Qualifications: Previous experience in customer service, hospitality, or travel booking preferred Strong written and verbal communication skills Detail-oriented with the ability to manage multiple bookings at once Comfortable working remotely using digital communication and booking platforms Friendly, proactive, and solution-focused mindset Passion for travel and helping others plan great experiences Must be 18 years or older with access to a computer and stable internet connection What we offer: Flexible, remote work environment Travel training and professional development resources Access to exclusive hotel deals and travel planning tools Supportive team culture with opportunities for growth Performance-based incentives and travel perks Work environment: This role is fully remote with flexible scheduling options. Ideal for individuals who are self-motivated, organized, and thrive in a client-focused setting. $30,000 - $60,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Hotel Bookings
At Destination Knot, we are passionate about making travel seamless and memorable. We specialize in tailored travel experiences for leisure clients, with a focus on excellent customer support, personalized hotel recommendations, and trusted industry knowledge. From quick getaways to once-in-a-lifetime adventures, we're here to make booking easy and enjoyable. We are looking for a dependable and service-driven Remote Customer Service Specialist
Hotel Bookings to support our clients with hotel research, reservations, and post-booking assistance. This role is ideal for someone who enjoys working remotely, is comfortable using online tools, and is passionate about delivering outstanding client experiences. Key responsibilities include: Assisting clients with booking hotel accommodations that meet their needs, budget, and travel goals Providing professional and timely support via email, phone, and messaging platforms Offering personalized hotel recommendations using available tools and client preferences Confirming booking details and ensuring accuracy of client itineraries Handling changes, cancellations, and special requests efficiently Building positive client relationships through excellent service and follow-through Staying informed on hotel brands, loyalty programs, promotions, and destination updates Qualifications: Previous experience in customer service, hospitality, or travel booking preferred Strong written and verbal communication skills Detail-oriented with the ability to manage multiple bookings at once Comfortable working remotely using digital communication and booking platforms Friendly, proactive, and solution-focused mindset Passion for travel and helping others plan great experiences Must be 18 years or older with access to a computer and stable internet connection What we offer: Flexible, remote work environment Travel training and professional development resources Access to exclusive hotel deals and travel planning tools Supportive team culture with opportunities for growth Performance-based incentives and travel perks Work environment: This role is fully remote with flexible scheduling options. Ideal for individuals who are self-motivated, organized, and thrive in a client-focused setting. $30,000 - $60,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.