Summary Statement
The Executive Director of Food & Beverage provides strategic leadership and operational oversight for all F&B outlets within a luxury casino resort. This role is responsible for driving profitability, ensuring exceptional guest experiences, and aligning F&B operations with the property’s brand standards and gaming strategy. The ideal candidate will possess deep financial acumen, a passion for luxury service, and the ability to lead complex, 24/7 operations in a regulated environment.
Primary Job Duties
- Develop and execute a comprehensive F&B strategy aligned with the casino’s luxury brand and business goals.
- Oversee financial performance including budgeting, forecasting, cost control, and revenue optimization through menu engineering and promotional initiatives.
- Lead and supervise daily operations across multiple venues including restaurants, bars, lounges, banquets, and buffet outlets.
- Partner with Executive Chef to guide menu development and maintain exceptional product quality and presentation.
- Collaborate with marketing and revenue teams to create high-impact promotions, events, and sponsorship-driven packages.
- Cultivate vendor relationships and negotiate contracts to ensure premium product sourcing and favorable terms.
- Ensure compliance with all health, safety, sanitation, and gaming regulations.
- Drive Forbes luxury service standards and lead initiatives to achieve and maintain high ratings.
- Build strong relationships with bargaining partners and ensure contract compliance.
- Use personal device/cellular phone for job‑related operational tasks, job duties, review of company documents, etc.
- Perform other job‑related duties as requested.
Qualifications
- Strategic thinking and financial management expertise.
- Deep understanding of luxury service standards and guest experience design.
- Strong leadership and team development skills, including mentoring and succession planning.
- Ability to manage complex operations in a 24/7 casino environment.
- Knowledge of gaming regulations and hospitality compliance standards.
- Exceptional communication and interpersonal skills, especially with VIP clientele and bargaining representatives.
- Must be comfortable being highly visible and approachable in public areas for extended periods to ensure guest satisfaction and operational excellence.
- Ability to work varied shifts, including nights, weekends, and holidays.
Minimum Education and Experience
- High school diploma or equivalent required.
- Minimum 5–7 years of progressive F&B leadership experience, preferably in a luxury or casino environment.
- At least 21 years of age.
Preferred
- Bachelor’s degree in hospitality management, business administration, or related field.
- Advanced training or certifications in food safety, luxury service, or financial management.
- Pre‑opening experience in a luxury hospitality or casino setting.
- Previous experience working in a large, luxury resort setting.
Certificates, Licenses, Regulations
- Proof of eligibility to work in the United States.
- Ability to obtain the following:
- Alcohol Awareness Card
- Food Handler Card
Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to stand and walk for prolonged periods (up to an entire shift) to oversee multiple outlets, events, and guest areas.
- Ability to work in a fast-paced, high-volume resort environment that requires continuous presence on the floor, visibility to guests, and active engagement with team members.
- Requires the ability to observe guest interactions, read menus, financial reports, and operational documents, and to hear and respond promptly to guest or team member needs.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS), and other instructions.