Who We Are
The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. The Road Home is an Equal Opportunity Employer
BENEFIT SUMMARY
The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)
- Health Care Plan (Medical, Dental & Vision)
- HSA, FSA, HRA (We reimburse part of your deductible!)
- Retirement Plan (403B with TRH contribution and match)
- FREE Life Insurance for employees
- Paid Time Off (Vacation, Sick & 12 Public Holidays)
- One Floating Holiday Per Year
- Free Short Term & Long Term Disability
- Employee Assistance Program
- Free Training & Development
- Tuition Assistance for a wide variety of classes!
- Public Service Loan Forgiveness (PSLF) qualifying agency
Job Summary
The Director will focus onHousing Focusedservices to individuals who haveexperiencedhomelessness and aims to include Trauma-Informed Care and best practices at every program level. The Director will work tirelessly to help streamline programs that aim to end homelessness as quickly as possible for every family we serve. The Director will value and create opportunities for input from clients, staff, and partners. The Director will be a model for ethical, fair, competent, and professional values, service delivery, and client relations, including supportive and appropriate individual services to clients, client rights, confidentiality and boundaries, respect for personal dignity, worth, and privacy of clients, the self-determination of clients concerning their needs, problems, goals, and interests.
*Applicants mustbe authorized towork for ANY employer in the U.S. We areunable to sponsor or take over sponsorship of an employment visaat this time.
*This is an in-person position.
Location
Medically Vulnerable People (MVP) 8955 South 255 West, Sandy, UT 84070
Reports to
Division Director of Single Crisis Servicies
Position Status
Full-Time
Shift
40 Hours / week
Pay Grade and Starting Rate
Grade 14, $37.64 / hour
FLSA Status
Exempt
Essential Duties and Responsibilities
- Oversee all program operations to ensure success of the program in meeting the needsofpersonsexperiencing homelessness.
- Work closely with the position supervisor in a continuous improvement model to ensure ongoing program evaluation and foster a learning environment.
- Collaborate with the other departments in our agency as well as onsite and other community partners to develop and coordinate client services.
- Keep abreast of federal and local changesregardinghomeless services, housingservicesand shelter as well as new and emerging best practices and research. Actively seek data-driven solutions to service challenges.
- Carry out administrative duties including reports, collection of data, development of resources, programevaluationand research.
- Work with agency management and the accounting team tomonitorand manage services budget, processinvoicesandmaintainrecords.
- Participate in, and whereappropriate, provide leadership to various community engagement projects and homeless servicessystem governance activities.
- Maintain effective and cooperative inter-agency relationships, including attending and contributingatcommunity meetings and committees related to services, as applicable.
- Serve as the primary point of contact for all community meetings and partnerships related to the theresource center.
- Build and foster relationships with partner agencies; including education, employment, mental health, substance abuse, and medical providers to support client services that can transition into housing stability support asguestsmove out into the community.
- Attend mandatory agencytrainings, including Trauma-Informed Care,HousingFocused, De-escalation, Suicide Prevention, CPR, and more.
- Participate in emergency drillsand environmental safety activities,asrequired.
- Follow all agency protocols for security, safety, and sanitation tomaintaina clean and secure environment for guests and staff.
- Maintain regular and reliable attendance as an essential function of this position.
*Other duties as assigned.
*Reasonableaccommodationsmay be considered to enable all individuals to perform these essential functions, so please still apply.
Supervisor Duties and Responsibilities
- Model trauma-informed leadership in all interactions with staff and guests.
- Provideclear, constructive feedbackto staff regularly, fostering growth and accountability.
- Hire, train, mentor, and support team members through hands-on guidance and resource sharing.
- Delegate tasks effectively while ensuringequitabledistribution of workload.
- Resolve conflictspromptly and professionally, using de-escalation techniquesand leading difficult conversations with kindness and directness.
- Uphold agency policiesconsistently and lead by example.
- Conduct regular one-on-one meetings with employees to exchange feedback, actively listen, and address professional development needs.
- Develop and implement performance improvement plans and other correctiveactionswhen needed, with measurable goals, equipping staff with the tools and guidance to achieve success.
- Collaborate cross-departmentallyto align team goals with theorganization’smission.
- Monitor and ensure completion of all mandatorytraining, whilemaintainingaccurateparticipation records.
- Track and report on team performance metrics (attendance, outcomes, etc.),as needed.
- Perform employee evaluations as scheduled, offeringactionablefeedback and tailored support.
- Advocate for staff needswhile balancing operational priorities.
- Direct a diverse staff, including 24/7 support staff and case management.
- Ensure the highest quality of data entry and reporting.
- Lead weeklycollaboration meetingswithstaff and external partnersasrequired.
- Supervise approximately3FTE direct reports, charged with the supervision ofapproximately30FTE staff
- Supervise graduate and undergraduate student interns as available.
Promoting Best Practice
- Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
- Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actionsthat foster genuine belonging.
- ImplementHousing Focusedprinciples,risk managementstrategies, andaccess toservices as foundational to our mission.
- Maintainhealthy boundaries using trauma-informed approaches in all interactions.
*Must pass a pre-employment background check and drug screening.
Education and Experience
- Bachelor's Degree or higher from an accredited college or university or equivalent work experience in Social Work or another related field isrequired
- Minimum of two years of experience working with homeless or low-income populations. Knowledge of homeless or severely at-risk populations. Experience in related fields may be substituted.
- Knowledge and experience of administrative duties, including project management, supervision of a diverse staff, reporting and presentation, computer fluency, and organizational skills.
Skills and Expectations
- Demonstrate emotional regulation skills to remain calm and composed during high-pressure situations,maintainingprofessionalism in all workplace interactions.,
- Strong interpersonal skills and ability to work with diverse populations.
- Providethoughtful and attentivecustomer service by communicating clearly and handlingdifficult situationswith professionalism, patience, and empathy.
- Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
- Ability to accept supervision, direction, and feedback with openness.
- Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.
- Strong public speaking skills and ability tocommunicate professionally with elected officials andfunders.
- Maintain productive relationships with external partners, responding promptly to public inquiries.
Physical and Equipment Requirements
- Willingness to assist in all areas of shelter operations, including organizing or lifting supplies as needed.
- Ability to sit, stand, andmovefor at least an hour at a time or more.
- Ability to use stairs or steps.
- We welcome candidates of all physical abilities. This role involves active engagement in a shelter environment; however, we are committed to providing reasonable accommodations to ensure any leader can successfully perform these duties.