Job Description
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Progress starts with you.
Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.
The NA Consulting Practice within VCA provides consulting and solution services for Visa’s issuers in the United States. We apply deep expertise in the banking, payments & analytics industry to provide impactful solutions that assist clients with their key business priorities, drive growth and improve profitability. The VCA team offers a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.
The VCA team is looking for a Director to join our Community - Digital Sales segment and develop high‑impact projects for Visa’s clients in the North America region. The candidate will be responsible for selling consulting engagements as well as delivering and implementing projects and solutions with U.S. financial institutions and issuing banks. They will develop initiatives to promote sustainable and profitable growth, ensuring that Visa is both the preferred brand and unique business partner.
Most engagements focus on developing strategies for our clients, such as market penetration strategies, profitability analysis, segmentation, growth, product development, program launch, customer acquisition, customer lifecycle optimization, retention and enhancements.
Specific Responsibilities
- Proactively engage with Visa internal teams in regular strategic & planning discussions.
- Manage a sales pipeline within an identified list of client targets and sell consulting work against a sales target of 5‑8 M annually.
- Collaborate with other Visa teams for account planning, including Account Executives and Client Marketing, as well as other VCA delivery teams.
- Lead initiatives to identify potential opportunities with Issuing Bank and Credit Union partners and contribute to closing deals for engagement work.
- Work with other delivery partners to determine collaborative Visa solutions that help clients solve their key growth initiatives.
- Maintain internal records in various systems for pricing approvals, internal routing and legal/funding approvals, and update for proper revenue recognition.
- Lead consulting project work, which involves:
- Playing a leadership role on project work to identify required timelines, resources, SMEs, etc. to align with key elements as defined in a Business Initiative Addendum/Statement of Work.
- Developing frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
- Building solutions and actionable insights that help clients grow their portfolios and customer engagement in their core business.
- Partnering with peers in other functional areas (marketing, sales, risk, innovation, new flows) and across global community teams to execute projects that leverage the breadth and depth of Visa’s resources.
- Producing insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments.
- Managing large data sets (industry and Visa) to determine meaningful insights and recommendations for clients.
- Build new scalable solutions, toolkits, best practice documents and consulting approaches that can be applied across the VCA practice.
Qualifications
Basic Qualifications:
- 10 or more years of work experience with a Bachelor’s Degree OR at least 8 years of work experience with an Advanced Degree (e.g., Master’s/MBA/JD/MD) OR at least 3 years of work experience with a PhD.
Preferred Qualifications:
- 12 or more years of work experience with a Bachelor’s Degree OR 8‑10 years of experience with an Advanced Degree (e.g., Master’s, MBA, JD, MD) OR 6+ years of work experience with a PhD.
- Relevant experience at a large management consulting firm or U.S. financial institution.
- Payments/Financial Services experience.
- Strong analytical/quantitative background.
- Experience working with financial indicators to measure business performance, with a significant focus on impacting ROI.
- Self‑motivated, results‑oriented individual with the ability to handle numerous projects concurrently.
- Knowledge and understanding of banking operations and/or payment schemes, including products & services, business systems and processes, marketing initiatives and card‑issuing experience.
- Excellent communication, story‑telling and presentation skills.
- Team player.
- Technology mindset, curious, up‑to‑date with digital trends and applications.
- Self‑motivated, highly energized, detail‑oriented individuals who deliver strategic thought leadership, problem diagnostics and high‑impact solutions to clients, support growth and performance. The role is a people manager, reporting to a Senior Director within VCA. Other Visa office locations may be considered with the right experience.
Additional Information
Work Hours: Varies according to departmental needs.
Travel Requirements: 5‑10% of the time.
Mental/Physical Requirements: The position will be performed in an office setting. The incumbent will sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. Applicants Only: The estimated salary range for this position is 163,500.00 USD to 261,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job‑related factors including knowledge, skills, experience, and location. The position may be eligible for bonus and equity. Visa offers a comprehensive benefits package that may include medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and wellness programs.
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