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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Job Description

Do you genuinely enjoy making a difference in the lives of others? If you answered “\nJob Description

Do you genuinely enjoy making a difference in the lives of others? If you answered “ yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.

What To Expect…

As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.

Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.\nIn the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.\nRewards & Recognition: Your achievements will be celebrated as you progress through the program.\nThis is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

The Skills You Bring

Ability to establish rapport and relationships through effective communication\nGreat listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.\nAdaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)\nProficiency in navigating and troubleshooting basic technology issues or systems.\nHandle a variety of situations and conversations driving towards a resolution suitable for all\nSelf-motivated teammate with strong social skills who brings energy and passion to the team\nMinimum 1 year of customer service experience\nHigh School diploma or GED required

The Value You Deliver

A passion for helping people\nDesire for continuous learning, applying new concepts, and using training and experience to assist with decision-making\nProvide outstanding customer service and communication via voice or digital channels

Note: Fidelity is not providing immigration sponsorship for this position

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)

Shifts and Hours:

Monday – Friday. Training hours are 7:30am – 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am – 10:00pm MST

Certifications

Category:

Customer Service

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.\nSeniority level

Seniority level Entry level\nEmployment type

Employment type Full-time\nJob function

Job function Other\nReferrals increase your chances of interviewing at Fidelity Investments by 2x\nAirport Customer Service Agent - ABQ (PT)

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#J-18808-Ljbffr\n","Entry Level Customer Service - Albuquerque

Job Description

Do you genuinely enjoy making a difference in the lives of others? If ...","Entry Level Customer Service - Albuquerque",["B","2057268164"],"3 days ago","/jobs/2057268164-entry-level-customer-service-albuquerque","/jobs?keyword=Entry+Level+Customer+Service+-+Albuquerque",{"_429":428,"_433":521,"_452":453,"_444":445,"_243":522,"_440":523,"_427":428,"_111":524,"_431":194,"_432":194,"_454":453,"_442":443,"_425":525,"_455":456,"_430":127,"_476":526,"_460":527,"_478":524,"_480":443,"_482":483,"_484":485,"_486":528},["D",1772377200000],"Customer Support Representative

Do you genuinely enjoy making a difference in the lives of others? If you answered \"yes\" and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site.\nIn this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.\nWhat to expect\nAs a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.\nJoin a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.\nIn the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.\nRewards & Recognition: Your achievements will be celebrated as you progress through the program.\nThis is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.\nThe Skills You Bring\nAbility to establish rapport and relationships through effective communication\nGreat listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.\nAdaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)\nProficiency in navigating and troubleshooting basic technology issues or systems.\nHandle a variety of situations and conversations driving towards a resolution suitable for all\nSelf-motivated teammate with strong social skills who brings energy and passion to the team\nMinimum 1 year of customer service experience\nHigh School diploma or GED required\nThe Value You Deliver\nA passion for helping people\nDesire for continuous learning, applying new concepts, and using training and experience to assist with decision-making\nProvide outstanding customer service and communication via voice or digital channels\nNote: Fidelity is not providing immigration sponsorship for this position\nOur Investments in You\nOur benefit programs are crafted to help you and your loved ones strike the perfect balance.\nShifts and Hours: Monday Friday. Training hours are 7:30am 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am 10:00pm MST\nCategory: Customer Service\nMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.\nPlease be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.\n","Customer Support Representative

Do you genuinely enjoy making a difference in the lives of others? If you answered \"yes\" and are a custome...","Customer Support Representative - Albuquerque",["B","2741183500"],"16 hours ago","/jobs/2741183500-customer-support-representative-albuquerque","/jobs?keyword=Customer+Support+Representative+-+Albuquerque",{"_429":428,"_433":530,"_452":453,"_444":445,"_243":531,"_440":523,"_427":428,"_111":524,"_431":194,"_432":194,"_454":453,"_442":443,"_425":532,"_455":456,"_430":127,"_476":533,"_460":534,"_478":524,"_480":443,"_482":483,"_484":485,"_486":528},["D",1771293600000],"Customer Support Representative

Do you genuinely enjoy making a difference in the lives of others? If you answered \"yes\" and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site.\nIn this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.\nWhat to expect\nAs a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.\nJoin a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.\nIn the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.\nRewards & Recognition: Your achievements will be celebrated as you progress through the program.\nThis is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.\nThe Skills You Bring\nAbility to establish rapport and relationships through effective communication\nGreat listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.\nAdaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)\nProficiency in navigating and troubleshooting basic technology issues or systems.\nHandle a variety of situations and conversations driving towards a resolution suitable for all\nSelf-motivated teammate with strong social skills who brings energy and passion to the team\nMinimum 1 year of customer service experience\nHigh School diploma or GED required\nThe Value You Deliver\nA passion for helping people\nDesire for continuous learning, applying new concepts, and using training and experience to assist with decision-making\nProvide outstanding customer service and communication via voice or digital channels\nNote: Fidelity is not providing immigration sponsorship for this position\nOur Investments in You\nOur benefit programs are crafted to help you and your loved ones strike the perfect balance.\nShifts and Hours: Monday

Friday. Training hours are 7:30am

4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am

10:00pm MST\nCategory: Customer Service\nMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.\nPlease be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

",["B","2607973612"],"13 days ago","/jobs/2607973612-customer-support-representative-albuquerque",{"_429":428,"_433":536,"_452":453,"_444":445,"_243":537,"_440":538,"_427":428,"_111":515,"_431":194,"_432":194,"_454":453,"_442":443,"_425":539,"_455":456,"_430":130,"_476":533,"_460":540,"_478":515,"_480":443,"_482":483,"_484":485,"_486":519},["D",1771290000000],"Entry Level Customer Service Representative

Do you genuinely enjoy making a difference in the lives of others? If you answered \"yes\" and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site.\nIn this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.\nWhat to expect\nAs a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.\nJoin a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.\nIn the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.\nRewards & Recognition: Your achievements will be celebrated as you progress through the program.\nThis is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.\nThe Skills You Bring\nAbility to establish rapport and relationships through effective communication\nGreat listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.\nAdaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)\nProficiency in navigating and troubleshooting basic technology issues or systems.\nHandle a variety of situations and conversations driving towards a resolution suitable for all\nSelf-motivated teammate with strong social skills who brings energy and passion to the team\nMinimum 1 year of customer service experience\nHigh School diploma or GED required\nThe Value You Deliver\nA passion for helping people\nDesire for continuous learning, applying new concepts, and using training and experience to assist with decision-making\nProvide outstanding customer service and communication via voice or digital channels\nNote: Fidelity is not providing immigration sponsorship for this position\nOur Investments in You\nOur benefit programs are crafted to help you and your loved ones strike the perfect balance.\nShifts and Hours:\nMonday

Friday. Training hours are 7:30am

4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am

10:00pm MST\nCategory: Customer Service\nMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.\nPlease be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

","Entry Level Customer Service Representative

Do you genuinely enjoy making a difference in the lives of others? If you answered \"yes\" and a...",["B","2607985954"],"/jobs/2607985954-entry-level-customer-service-albuquerque",{"_429":428,"_433":542,"_452":453,"_444":543,"_243":544,"_440":545,"_427":428,"_111":524,"_431":194,"_432":194,"_454":453,"_442":443,"_425":546,"_455":547,"_430":127,"_476":548,"_460":549,"_478":524,"_480":443,"_482":550,"_484":485,"_486":528},["D",1772323200000],"Fidelity Corp","Financial Customer Associate

Do you genuinely enjoy making a difference in the lives of others? If you answered \"yes\" and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Albuquerque site.\nIn this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.\nWhat to expect\nAs a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.\nJoin a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.\nIn the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.\nRewards & Recognition: Your achievements will be celebrated as you progress through the program.\nThis is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.\nThe skills you bring:\nAbility to establish rapport and relationships through effective communication\nGreat listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.\nAdaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)\nProficiency in navigating and troubleshooting basic technology issues or systems.\nHandle a variety of situations and conversations driving towards a resolution suitable for all\nSelf-motivated teammate with strong social skills who brings energy and passion to the team\nMinimum 1 year of customer service experience\nHigh School diploma or GED required\nThe value you deliver:\nA passion for helping people\nDesire for continuous learning, applying new concepts, and using training and experience to assist with decision-making\nProvide outstanding customer service and communication via voice or digital channels\nNote: Fidelity is not providing immigration sponsorship for this position.\nOur benefit programs are crafted to help you and your loved ones strike the perfect balance.\nShifts and hours: Monday Friday. Training hours are 7:30am 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am 10:00pm MST.\nCategory:

Customer Service\nFidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.\n","Financial Customer Associate

Do you genuinely enjoy making a difference in the lives of others? If you answered \"yes\" and are a customer s...",["B","2732997250"],"Work at Fidelity Corp","1 days ago","/jobs/2732997250-customer-support-representative-albuquerque","/jobs?keyword=Fidelity+Corp","actionData","errors"]